GMC Complaints

My issue is with my back up camera being useless in low lighting and dark situations. I live in a dark community sometimes and I cannot use my back up camera to get me down my driveway without opening both front windows. I had a 2016 GMC Sierra and I had no problem with it. I first brought it into the shop with this issue and they replaced the camera and that did nothing. The 2nd time I brought it in for the camera issue, they said it is a software issue and they are waiting for a fix. (That was back in June) I called GMC Customer care and opened a case, but that is falling on deaf ears as they are saying there is nothing they can do. They tell me to keep waiting on the dealership for the fix. My Daughter, son and friends are having the same issue, but they are adding additional lights. I refuse to do that, as I think GMC should take care of it.

Initially experienced hard clunking sound when transmission shifting between 35-40 mph. I took in for service and dealership replaced EGR sensor. The problem was not resolved with this fix. I took the vehicle back for service and the dealership then did a software/system reset. I then drove my truck with towing a trailer to San Diego and upon exiting the freeway, the back tires locked up causing a screeching of the tires which caused my vehicle to swerve. I felt as though this could have caused an accident. Shortly after, the engine light came on and my vehicle went into “limp mode”. A dealership in San Diego then told me that the valve body plate would need to be replaced. According to the internet this seems to be an ongoing issue with this year’s vehicle, yet no recall has been issued by GM. I understand GM has issues a special warranty coverage #N242454441 providing extended warranty for control valve issues. I’ve been told my VIN is not included for this special warranty when it is the exact same issue.

The contact owned a 2010 GMC Acadia. The contact stated that while driving at an undisclosed speed, white and black smoke had leaked into the interior cabin through the air vents. No warning lights illuminated. The vehicle had caught on fire under the hood. The contact pulled over to the side of the road when the vehicle was engulfed in flames. The local fire department arrived on scene and extinguished the fire. The source of the fire was unidentified. A police report was filed. The contact sought medical attention for smoke inhalation. The vehicle was towed to a local tow lot via the insurance provider. The vehicle was deemed a total loss. The local dealer was not contacted. In addition, the contact related the failure to an unknown NHTSA Campaign that was previously repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

Bought a 2023 gmc sierra 2500 duramax. Went into limp mode took it to dealership the transmission was bad so they replace transmission after 3 month of dealer having my truck . Got the truck back still having issues with transmission not shifting right and the rear tires locking up at highway speeds .

I purchased the car on [XXX]. Drove the car about 8000 miles and then all of a sudden the dash lights all lit up for the brakes, ABS, traction control. I pulled the car over and turned it off. When I restarted my car, the lights continued to stay on and it told me to service immediately. I called my dealer and they could not get me in within 2 weeks so I took it to another local GMC dealer who could get it in to look at it that week. I took it in on July 9th, and then received a called a couple days later telling me that it had a bad Brake control module that they needed to order. A week later was told the part was on backorder. Two weeks later was told the part came in but it was still missing the brake master cylinder and reservoir. At that time, I was told the ETA was unknown and I have been calling back every week. On August 23rd I filed a complaint with GMC and have struggled to get anywhere with them. They tell me the dealer has the parts and the dealer tells me that they do not. I still have no ETA and it has been officially 2 months without a car. I am told that it is not safe to drive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Two weeks ago I was driving on the highway. My car felt fine. No warning light the dashboard. Suddenly I receive a notification on my dash stating “engine speed reduced” and my check engine light went on. My car at this point still feels fine, not shaking, no smoke, etc. I’m on the highway and not in a safe position to pull over. 2 minutes later I receive another notification on my dash stating “service breaks”. I immediately tap my brakes to check and they are stiff. I let off the gas as I was approaching the exit and begin pumping my brakes. They continue to be stiff. Luckily there was no one I front of me as this exit led to a rotary. I was able to coast around the rotary and into a parking lot where I attempted to push the E- break which did not work. My steering tightened and then my car died. I have the car towed to GMC where I bought the vehicle. Am told I will be charged a diagnostic fee and they will let me know what they find before repairs are made. I receive a call back the following day stating “the vacuum pump exploded causing you to loose brakes”. I was told “the vacuum pump and repairs would be about $1,200. BUT they could not guarantee that once the vacuum pump was removed, there wouldn’t be more debris and destruction to the cam shaft and engine”. We asked they continue with the diagnostics and check the engine for debris. We receive a call back stating “the vacuum pump exploded and there are shards of medal debris in your engine”. Recommendations are that I need a new engine as "the vacuum pump explosion caused catastrophic damage to the engine". My safety and the safety of other innocent drivers on the highway were put in extreme danger! I lost all break control, power steering, and emergency break control. I had minutes from the time the first warning alerted to the time I lost complete control of the car. This is a known issue with GM Motors specifically made between 2016-2019.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The issue was with the gear select switch and jumper harness, related to the "Shift to Park" malfunction in my 2019 GMC Acadia. Yes, the components were available at the time of the repair with the GMC dealer. 2. How was your safety or the safety of others put at risk? The vehicle would not recognize when it was in "Park," which prevented it from being turned off. This could lead to unexpected vehicle movement or battery drain, and creates a safety risk if the driver assumes the vehicle is secure when it is not. It also poses a hazard if the vehicle cannot be safely shut down in an emergency or in unsafe conditions. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue was reproduced and confirmed by a GMC dealer during an appointment on July 22, 2025. They diagnosed the problem and verified that the gear select switch and jumper harness needed replacement. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected and repaired by an authorized GMC dealer. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, a "Shift to Park" warning message appeared and the vehicle would not allow me to turn it off without shifting in and out of park multiple times. This first occurred on July 18, 2025, and continued until the repair was made.

when backing up brakes abruptly apply themselves for no reason at all. This happens all the time the dealer says there is no problem with my vehicle, but the rear breaking abruptly keeps on applying.

Automatic locks are triggering while driving and soon after vehicle is parked and powered off.

Vehicle (2019 GMC Sierra SLT X31!Crew Cab 6.2 l gas engine) stopped running while driving down the road (Wednesday [XXX]. Tried to start truck - would crank over quickly but failed to start ( crank no start with no check engine light.) tried several times same result. Started after about 5-10 minutes and was displaying low fuel indicator even though we knew it had approximately 1/2 tank. We immediately put gas in it and it took approximately 1/2 tank to fill. Still no check engine light and confirmed no stored codes via onstar report. Drove the truck around for may 1hr and check engine light came on but was still running and did not stop running like it did earlier. On star reported ECM SYSTEM CODE P129F ( Fuel pump or fuel pump power control module). Long story short, put truck in independent repair shop I use. They diagnosed it was a defective fuel pump located in fuel tank. They told me GM technical support recommended to replace the fuel pump and fuel pump power and control module at a cost of ~$1325.00. It is my opinion this is a safety hazard and very similar if not exactly the same failure symptoms / modes as others have already reported. I requested to keep the failed parts and still have them in my possession. Please review and let me know if you need or want additional information . Best Regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)