2023 GRAND DESIGN MOMENTUM Complaints

On this RV the back man door will not close/latch. We have to use a bungy cord to keep it closed. The latch on the door doesn't catch on the wall catch plate.

The dealership has declared frame failure and failure of the pin box flexing up to 3-4 inches just picking it up with a forklift. Lag bolts are missing and/or backed out. Dealer has deemed it not safe for use. They will not move it out of their bay. Fist signs were wall separation throughout the RV. Doors not closing because door opening was out of square. Floor squeaking in multiple location. Center Island moves and squeaking. Abnormal wear on middle axle tires. Unusual pop from passenger level leg that shakes the rig. Excessive creaking underway.

Upon returning from a most recent trip we started to notice significant floor noise, moving interior cabinetry, and a cracked front cap on our 2023 Grand Design Momentum 395MS-R. We were instructed by Grand Design to take our unit to our dealer for inspection and servicing. During the time at the dealer, an SRT from Grand Design was on site and was actually the one to perform the inspection and supposed repairs. The only work done was a few sets of measurements, which Grand Design originally provided conflicting information on and the addition of larger lag bolts in a certain easily accessible area of our unit. There is a documented TSB 24-001 that has been dispersed for owners and the exact process detailed in this TSB was not in any way followed by the SRT during the inspection and remedy of our unit. This is the exact response we are receiving when questioning this specific part, "SRT didn’t feel he needed to tear the whole front apart because measurements were within tolerance. He mentioned that it really wasn’t necessary to compromise the seal on the front filon." According to the SRT, the measurements are in spec, however we have not been able to obtain the actual official measurements from the SRT on the TSB. We fear at this point our unit is compromised and being covered up by the manufacturer. This issue is known and has been expressed by many. Countless models are in the dealer warranty centers being worked on for the identical issues where a shortcut or mistake was made in the manufacturing process leaving hundreds if not thousands of consumers with units they are questioning to be road worthy. We deserve better handling of the issues and honestly a nationwide recall of all units falling within the model and year range. I would like to have my specific case addressed and escalated along with a better answer from the company to consumers on how exactly this is going to be handled and resolved. These units can not be deemed road worthy!!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

We have a brand new 2023 Grand Design Momentum 5th wheel. Had her for 9 months. Taken only 2 trips thus far. I have a structural stress fractures on the corner of my closet slide (approx 4”), caulking around the front cap has been pulled away, both sides of our bedroom upper cabinets have about 3” cracks on the bottom along the wall from frame flex / failure. It’s difficult to close our main door. Often times it requires us to slam once or twice to get the door to close. All this is due to frame flex. I have spoken to Grand Design and they are sending a mobile SRT tech to my trailer to inspect and provide immediate repairs and deem the trailer safe to travel so I can take trailer to an authorized Grand Design dealer in New Orleans to fix our trailer.