GRAND DESIGN Complaints

From the uploaded documents - Job#s 5,6,7 are the most serious, with #6 being the most likely to cause injury to the occupants of the tow vehicle and the motoring public. The dates are when we had to take it in to the dealer. Purchased the RV [XXX] and took it to FL for full time residency. Conferred with dealer throughout the winter and arranged to bring it in [XXX], 2023. On our way from FL, the kitchen slide would not close all the way and we had to drive with it that way. Uploaded documents show the explanation from the service tech at dealer. Now we are having problems with dining room slide which won't open and close without crawling under RV and using emergency crank, which broke off and we had to tear off underbelly cover to fix. We are in the process of trying to find someone to address this new slide problem. We are in a rural area and are having a difficult time getting assistance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Frame flex causing other issues. broken wet bolts, slide operation, awning hanging up, wall seperation, screws coming up through the floor, storage door popping open going down the road. RV was evaluated by a Grand Design SRT and returned to Grand Design service center for repair in December 2023. Traded unit for a new RV in Florida in March 2024.

We are experiencing signs of excessive frame flex like many others with similar Lippert frames. We have a squeaky floor in the front and rear. We have furniture rubbing in the front and pulling away from the wall. The stairs inside the door are rubbing as well. The rig makes excessive creaking noises while being towed. We have an appointment to take it to the Grand Design service center in June. Until that time, we will not be towing anywhere. We are frankly a little concerned about the 600 mile trip.

The contact owns a 2022 Grand Design Momentum. The contact stated that the RV was purchased brand new and taken to the residence, where the contact noticed that the front driver's side nose had detached at the fifth wheel pin location. The RV was taken to the dealer, where it was repaired; however, the failure recurred while the RV was still at the dealer. The RV was repaired. Additionally, the contact stated that the sliding doors were not opening and closing properly due to the frame flexing. The contact stated that the suspension was fractured and was making abnormal popping and creaking sounds. The contact stated that the washing machine was leaking water. The contact also stated that there was excessive propane consumption. The dealer determined that the propane was leaking through the rear of the refrigerator and another point of leak was identified. The contact later received an email from the Grand Design RV CEO advising that the frame warranty had been extended to 5 years. The contact stated that the Extended Warranty repairs included installing braces, bolts, and welding the frame. The RV was not repaired. The manufacturer was not notified of the failure. The failure mileage was 700.

The outside and inside body parts started to separate. Frame failed. Yes it is available to be inspected upon request 5th wheel could have broken free from tow vehicle while traveling down the highway. . Problem was confirmed by the manufacturer, we were told to bring it in to the manufacturer service center. They confirmed the frame had failed. They deconstructed upper deck and then added supports and repaired the damaged areas of the frame. However we are unable to see what they have done. We have to hope the “fix” is enough to hold the frame together as we drive down the road . There are no warning lamps or messages you just have to be really aware of any changes in hitch moving and screws falling out, decals getting ruined around filon and on the inside is the furniture or stairs rubbing on the walls is the moulding twisted. Our roof popped after the first 6 months . There isn’t anything that screams a problem until it’s too late. We noticed things happening very quickly, however being new to a 5th wheel we thought a lot of what we were seeing was normal travel movement.

There appears to be massive frame flex and/or failure my unit interior stairs have been scrapping on walls as well as large hutch, have suffered roof separation at cap, suspension failures with broken leave springs

I have an inclusion (crack?) on the frame web of both main frames just forward of the axle assembly. I have seen this similar inclusion on other RVs that are the same model. There seems to be a major defect with this model. Also I have missing fasteners in the structural wall assembly that also seems to be chronic.

Frame flexing issues. Storage compartment doors opening while towing and loosing belongings.

I have been experiencing floor squeaking for more than a year now. It's in the front of the fifth wheel in what is the bedroom. Extending into the hallway, and bathroom. I tried to contact grand design and was told it was ok and to add wood shims into the framing under the bedroom flooring. This only help minimally for a couple of weeks. Then the loudness and softness of the flooring has gotten worse. We also lost a wheel and tire due to a suspension failure resulting in the wheel to be ripped from the hub and axle while going down a two lane highway at approximately 40 mph. 8 lug bolts were sheared completely off the wet bolt holding the springs were also broken. I again contacted grand design and dexter the axle manufacturer and was denied coverage at both locations. I do believe I'm suffering from some amount of frame failure. However I cannot get grand design to agree to check on how bad the frame issue really is. I had a SRT from grand design work on my tv in December of 2022. However he never finished all the issues we had brought to grand designs attention. Now that was over a year and a half ago since we saw the SRT, I have tried to contact him numerous times I never heard back from the SRT. We just heard that grand design has extended all frame warranties from 2 years to 5 years effective immediately from the 2020 model year. However it doesn't cover second owners or anyone before the 2020 model year. The unit I have a 2022 GD Solitude 390 rk-r. I ordered this rv new from the factory with 8k axles and disc brakes to make sure I had the highest amount of structure under the rv that was available at the time. I believe and the science will bear out these 18k rv’s should have come with triple 8k axles. Not twin 7k axles and subgrade steel frame structures. There are going to be very serious accidents with these rv’s until they are all recalled, a third 8k axle added and beefed up Frame structure completed. These rv’s are the same as the momentum line has.

The entire rear section/walls of the camper have lifted and separated from the main frame. A licensed RV specialist has inspected the unit, and determined the main frame has severe issues and the unit should not be used or moved. There were several warning signs brought to the attention of Grand Design but they dismissed it as being within 'tolerance'. I'm a licensed contractor of 39 years and proved to them there is a major issue, but even their own service response technician dismissed it as being in 'tolerance'. Now it has turned into a catastrophic failure. I demanded Grand Design come and take it away. I let them know it has major failure and is a safety hazard, they sent a driver to tow it back to their factory, I even let the driver know it should not be towed because the entire body at the rear has separated from the frame and could detach causing further risk to him and others. They didn't care, and away it went. Mine isn't the only one. There are several other I found out about that the body was detaching from the frame.