2022 GRAND DESIGN REFLECTION Complaints

1. Wall and floor separated in driver's side slide. Repaired by Dealership (Alpin Haus) 2. Back wall movement - structural: Affected back wall, sides, roof. Repaired by Grand Design in Indiana. Roof was reinforced and replaced. Back walls/side walls reinforced by Grand Design. 3. Both axels bent. Dealership (Alpin Haus) submitted claim to insurance to replace axles, leaf springs and tires.

The contact owns a 2022 Grand Design Reflection RV. The contact stated that while driving at an undisclosed speed, the entire rear wall detached from the frame and shifted from side to side. Additionally, on a separate occasion, the outriggers were bent. The manufacturer was notified of the failures and referred the contact to Cruise America RV Rental, where the RV was repaired. The contact stated that while driving on several occasions, the entry door inadvertently opened due to excessive frame flexing. Additionally, the awning inadvertently extended while driving. The manufacturer was notified of the failures and referred the contact to the dealer for assistance. The RV was not repaired after the most recent failure. The failure mileage was approximately 1,200.

Slide out on RV repeatedly failed to fully extend and retract. Was told by RV repair shop that structural failure was the cause. The problem was discovered and confirmed by a dealer service center. As of 5-27-2026, it has not been inspected by the manufacturer. The structural failure could have caused the slide out to unexpectedly extend while in transit. The structural failure could also cause a catastrophic event while in transit. There were no noticeable symptoms or warning signs of this condition except for the multiple slide out problems.

2023 RV unit experienced front cap cracking through complete cap. Grand Design stated it was a paint issue and would not warranty the damage. 2025 RV unit experienced exact same front cap cracking throughout the cap, side corners of cap and front side seam separation of RV. Interior seam and trim separation greater than reasonable and customary for an RV of this age and quality build. Repair shops, experts, RV dealers have stated these are certain symptoms of frame flex and pin box inadequacy. The potential exists for further frame damage and catastrophic failure, especially while in motion. The damage continues to broaden and manifest to greater degrees as time progresses, from front cap to now seam separation and interior wall/trim separation.

The contact owns a 2022 Grand Design Recreational Reflection RV. The contact stated that while driving approximately 60 MPH, the propane compartment doors opened unintendedly. The failure had occurred on several occasions. The contact stated that the roof was peeling and cracking and the contact was concerned that there were signs of frame flex, and that the walls were unstable and there were other structural failures. No warning lights were illuminated. The RV was taken to the residence and was not yet diagnosed or repaired. The failure mileage was unknown.

After the trailer collapsed, I’m deeply concerned for my children’s safety and the safety of others. Despite raising these issues, the manufacture Grand Design has deflected responsibility and refused to act, even while under warranty. I kindly request immediate attention and a formal response. I previously brought it to Grand Design in Elkhart, Indiana while it was under warranty, but they declined both inspection and repair. I am really struggling with why RVs are not federally regulated. My trailer poses serious safety risks to my family and others on the road due to the following issues: 1) Frame and Structural Failures: - Trailer collapsed when the frame broke holding the jacks - Welds breaking - Possible I-beam twisted (still need to confirm though) - Screws falling out while driving; risk of tire puncture and skirt/fender detachment - Driver-side outer wall separating from inner wall (gap large enough to fit a hand) - Main doors and cargo doors not staying closed during transport - Floor sinking in kitchen and bunk room - Trim detaching; walls bowing outward - Walls trimmed short five times, due to walls sinking with the floors from weight of roof - Severed screw heads on driver-side slides from excessive frame flex - Bathroom and hallway walls bowing - Sawdust on floor after each move - Master bedroom door damaged from wall bowing 2) Safety Concerns: - Brake breakaway system failed (now repaired) - Propane leaks - Wheel loose and balding due to improperly set crown bolt - Smoke and carbon monoxide detectors missing in bedrooms - Water pipes leaking onto electrical wiring (potential electrocution and/or fire) - Breaker box improperly wired (fire concerns) - Grounding issues affecting AC display and tank readers - Fridge leaking water inside (concerned about black mold) - Front jacks uneven and unstable and other issues too.

1. EXCESSIVE FRAME FLEX / FAILURE: Symptoms include: Bowing of walls; Trim coming loose; Cracks in fiberglass wall by slide (occurred a 2nd time after side wall repaired by factory) ; crack in interior wall; crack in roof; Main door opening during transport; Sawdust repeatedly appearing in cabinets; Failure of the attachment point between the frame and walls 2. STRUCTURAL ISSUES: Slide repaired twice at the factory and currently under warranty repair by dealership for a 3rd instance 3. Repairs done at factory in IN documents issues with both Grand Design and dealership acknowledging the failures were covered by warranty. 4. Inspected by both GD factory & dealership with documented failures falling under the warranty NOTE: Too many emails between Grand Design cust service and McClain's dealership to attach; working to put them all in a single PDF to send.

We purchased our 2022 Grand Design Reflection in January 2022 and were told it is good for full-time living since that is what we do. We have had issues with the slides, roof and other items list below: 3/11/2022 - Warranty Items: Driver side large slide won’t go in all the way and driver side front slide jumped a tooth. 6/9/2022 - Warranty Items: Bedroom slide (driver side front) mechanism needs to be completely rebuilt. Large slide (kitchen) has a bent bracket. 11/23/2022 - Warranty Items: Bedroom slide seized up (replaced slide system). Roof staples and screws poking through (resolved). 2/6/2023 - Non Warranty: Fridge shock cord snapped and fridge fell forward. Purchased new shock cord and installed. 8/9/2023 - Non Warranty: Fridge not working, bad board. Warranty passed and extended warranty said they would not pay due to the fridge fell forward in the past. Gerster paid to replace the fridge. Warranty Items: Spare tire coming loose after every travel. Shop replaced the wench. 6/6/2024 - Warranty Items: Slide on passenger side not sliding correctly. Room track is ground down causing gears to slip. Shop replaced the assembly. 7/6/2024 - Warranty Items: Fridge randomly stops working, needs replacement. Extended warranty covered all but $150 deductible. 6/6/2025 - Warranty Items: roof staples and screes poking through (roof replaced). Driver side large slide pin bent (replaced). Tech found cracks in the fiberglass above the slide at the rear. The cracks are on the inside in the same area (Submitted a claim to Grand Design. Waiting). 6/27/2025 - Pulled into campground and tried opening the window by the dining table. It is stuck. Had to push and hold it closed and then the release lever worked. Randomly throughout our travels, we stop at different places and notice pieces of trim/wood on the floors. Two kitchen drawers and one dresser drawer open during travel so had to install new drawer slide hardware. I'm having trouble attaching details.

Crack in side wall . This Crack was already fixed by the Grand Design once . A year later I looked at wall and Crack is back . This is one of many issues regarding this rig . Most of which I fixed myself . 1st issue the door was improperly installed . It would open going down the road . I fixed it by reinstalling door . 2nd issue main floor of rv has hump in floor , north south , using Lazer the hump was 1/2 " higher in the center of rv . This hump interfered with main slide coming in and out . Floor of slide was wearing away because all the weight of side was riding on center of slide . This issue was "fixed " at the factory . Now the main slide has has broken away from the floor on the left side . I fixed this issue .

Cargo Bay doors open while driving. The skirting screws along the wheel wells have become loose and started flapping while driving. refrigerator doors opened spilling contents while driving. The table lock failed and the table came loose while driving. water leaks in the undercarriage. front jacks and brackets are bent or broken. Have found sawdust on the counters and floor after driving.