GRAND DESIGN Complaints

The contact owns a 2021 Grand Design Recreational Travel Trailer equipped with Westlake Tires, Tire Line: Super, Tire Size: 225/75/R15, DOT Number: 3320. The contact stated that while driving approximately 72 MPH, he experienced a failure with the passenger’s side rear tire. The contact noticed that the tire was delaminated, and the tread had separated from the casing. The travel trailer was damaged. The vehicle was taken to an independent mechanic who replaced the tire; however, the failure recurred. The vehicle was taken to another independent mechanic who informed him that the other three tires had small bubbles and had started to delaminate. The manufacturer was contacted but provided no additional assistance. The tire failure mileage was approximately 9,000.

The contact owns a 2021 Grand Design Travel Trailer. The contact stated that he was driving at an undisclosed speed when another vehicle alerted the contact that a fire was coming from the front driver’s side wheel. The contact then stated that he was able to navigate the trailer off the road. Upon inspecting the vehicle, the contact noticed that smoke was coming from the front driver’s side wheel and that wheel had collapsed from the wheel hub. The vehicle was towed to a service station where it was left overnight however, the next day, the contact had a technician come out to the vehicle where a temporary repair was performed. The contact then stated that the vehicle was taken to the dealer where it was diagnosed that the brake lube in the housing had caught fire and burned the brake unit and that the driver’s and passenger side axle one and axle two failed and needed to be replaced. The vehicle was not repaired. The contact referenced the NHTSA Campaign Number: 21V636000 (Power Train). The manufacturer was notified of the failure however, the contact was informed that the VIN was not included in a recall. The failure mileage was unavailable. The contact stated that after leaving a negative review about the manufacturer, a PR representative reached out to them and Dexter Axle. The repairs have been completed at no charge to the contact.

I observed a small protrusion under the upper deck of our fifth wheel when we left Texas heading to Florida. When we arrived in Florida the protrusion was much worse. After I removed a plastic panel I discovered the frame was broken where the wall has been traveling up and down and broken the frame supporting the wall. If I didn’t notice this so soon it would cause the wall supports(lower frame members) to completely break and to possibly separate from the trailer while traveling down the road endangering everyone’s lives as well as my family. The manufacture refuses to investigate stating that’s their policy because we are second owners. It has not been looked at by dealer because we are unsure if it will make it to the dealer without breaking completely. It is available to be inspected but looking to have it repaired soon to continue our travels when deemed safe to travel.

I have received mail from the manufacturer, Grand Design, stating my RV is subject to NHTSA Recall No. 22V-308. They provided details to indicate my RV may have a cracked fitting in it's propane gas distribution system. A physical inspection must be performed, and the fitting must be replaced if it has a crack. Obviously, this is troubling because it represents a danger of fire, explosion, or both, in other words life threatening. I have moved 1,200 miles from where I lived when I purchased this RV, so returning to the franchised dealer who sold me the RV isn't an option. I have contacted Grand Design for assistance. They state they cannot help me. Their franchised dealers here in Colorado, where I live now, only accept warranty or recall service requests from people who purchased their RV at the dealership. After calling their dealers here, I informed Grand Design of that, and they said they cannot help by compelling their dealers to do the recall inspection and/or repair. Grand Design does have a mobile service repair team, but they refused to schedule me via that service. They told me on the phone that it is up to me to find somebody who is willing to do the inspection, is qualified to do it, and that I must pay for if I want this safety recall inspection and/or repair to be performed. This doesn't seem right. Can a manufacturer legally put me in this position? If not, what can I do to compel them to correct my vehicle? Can I compel them to buy it back from me f they can't/won't fix it? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Our RV completly filled with the smell of propane when manually switching propane tanks while the furnance was running. The smell was coming from furnance vents. We checked the stove and the flame on the burner was unusually several inches higher in height. There no smell of propane in the exterior compartments or vents and isolated to the inside of the RV. All windows were opened and the furnance turned off to vent the RV to remove the gas smell. We believe this to be a propane regulator malfunction.

Both trailer hitch safety chains have been severed/cut where they attach to the trailer's safety chain mounting loop. This is due to contact with the tow vehicle's ball/hitch on tight turns. At the trailer dealer's advice, I contacted Grand Design's customer service to obtain a case# (181049) and guidance for a warranty repair. Instead, they claim I was sold the wrong trailer hitch and that they are not responsible. After researching online trailer owner groups, I have found many instances of this same problem occurring. It's obviously a safety problem and since the hitch in question is a very popular brand, I feel that there needs to be safety recall to avoid potential accidents.

It is a common issue with the Grand Design Momentum G-class travel trailers where the interior floor and possibly the frame are flexing so much that is causes the laminate flooring to lift and separate from the plywood underneath. Bubbles in my laminate flooring were found during our initial walk through when our trailer was purchased, I was lead to believe that it was just a simple adhesive issue, but have since found from research that this is a common issue with all the g-class trailers. Many people on the Grand Design facebook pages have experienced the same exact issue, in the same exact areas as mine. Several have had them "repaired" to find out that the problem reoccurs. I am truly concerned about the structural integrity of the trailer as I believe that if the frame is flexing to this extent, that there is a lot of potential for it to become a catostrophic failure in the future while traveling down the road, putting myself and others in potential danger. Metal can fatigue and crack over time from being flexed. Bluedog RV (Portland, OR) has seen this issue several times, and has helped customers get their trailers repaired by a company called Fibrenew. I have e-mails from Bluedog confirming that they know a problem exist, but they claim they do not have anyone capable of fixing it, and do not know of anyone who can fix it. Fibrenew no longer is willing to do the repairs as they feel they can not adequately repair them, and they believe it is a structural integrity issue caused by Grand Design engineering. Our trailer was recently taken to Bluedog RV to have this fixed, but it is unknown what they did. The bubbles in our flooring still exist so it is my belief that they did nothing. It has never been inspected by anyone else. Files attached with file names 1,2 and 3 are of my trailer. The other files attached are supporting documents.

The contact owns a 2017 Chevrolet Silverado used for hauling a 2021 Grand Design Imagine travel trailer. The contact stated that while her husband was driving at an undisclosed speed, he noticed that the front of the travel trailer had collapsed. Upon inspection, the contact noticed that the travel trailer tongue was bent downward. The dealer was made aware of the failure but informed the contact that they were unable to perform the repair. An independent mechanic performed the repair on-site by replacing the tongue and welding it to the travel trailer. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

2019 GRAND DESIGN IMAGINE. CONSUMER WRITES IN REGARD TO WINN-TEC REGULATOR SAFETY RECALL.

one brake shoe pad came completely off the mount plate, so no effective braking on that wheel