GULF STREAM Complaints

TL*-THE CONTACT OWNS A 2004 GULF STREAM INNSBRUCK. THE CONTACT STATED THAT THE REFRIGERATOR WAS DEFECTIVE AND THE GAS ALARM WENT OFF WITHOUT BEING PROVOKED. THE CONTACT RECEIVED A RECALL NOTICE FOR RECALL 08V411000 (EQUIPMENT:RECREATIONAL VEHICLE) WHICH WAS DIRECTLY RELATED TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP FOR A DIAGNOSTIC TEST WHERE THE CONTACT WAS INFORMED THAT THE REFRIGERATOR WAS NOT CAPABLE OF BEING REPAIR WITHOUT A COOLANT MOTOR BECAUSE THE COOLANT LEAKED OUT OF THE REFRIGERATOR. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED THE CONTACT TO TURN OFF THE GAS AND POWER AT NIGHT TO KEEP THE REFRIGERAOR FROM CATCHING FIRE. THE CURRENT MILEAGE WAS APPROXIMATELY 20,000. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

YOUR SITE WILL NOT ALLOW ME TO SELECT CORRECT MAKE AND MODEL WHICH IS LISTED BELOW. THE TRAILER BRAKES DID NOT WORK ON NEWLY PURCHASED 2011 VISA GULF STREAM TRAVEL TRAILER PRIOR TO LEAVING 83 RV DEALER WITH THE TRAILER ON MARCH 23 2010. DEALER CLAIMED IT WAS OUR TOW VEHICLE CAUSING PROBLEM AND SAID IT WAS OK FOR US TO LEAVE WITH TRAILER BRAKES NOT WORKING. AFTER GOING THROUGH ENTIRE BRAKE SYSTEM BY OURSELVES, WE FOUND THE MAIN ELECTRIC BRAKE WIRE WAS PINCHED IN THE RIGHT SIDE AXEL FLANGE AT THE FACTORY CAUSING THE TRAILER BRAKES NOT TO WORK. HAD TO REMOVE ONE FLANGE BOLT TO RELEASE WIRE, CUT OUT SMASHED WIRE AREA AND SPLICE IN A NEW SECTION OF WIRE. TRAILER BRAKES THEN WORKED. ON MARCH 27, AFTER PULLING 2011 VISA GULF STREAM 500 MILES ON FIRST TRIP IN NORMAL DRIVING CONDITIONS, UPON REACHING DESTINATION, FOUND A BIG HOLE WORN THROUGH FRONT OF RIGHT PLASTIC WHEEL WELL WHICH LEFT AN OPENING DIRECTLY INTO CABINETRY INSIDE OF TRAILER (CABINET WAS EMPTY WHILE TRAVELING.) HOLE WAS CAUSED BY TIRE HITTING AND RUBBING ON WHEEL WELL DURING NORMAL DRIVING CONDITIONS WHICH COULD HAVE CAUSED STRUCTURAL DAMAGE TO TRAVEL TRAILER AND MAY EVENTUAL CAUSE A TIRE BLOW OUT. REMOVED RIGHT WHEEL WELL AND TOOK TO D & N CAMPER SALES IN MEMPHIS WHICH WAS RECOMMENDED BY GULF STREAM. D & N CAMPER SALES REPAIRMAN SPOKE VIA PHONE WITH GULF STREAM AND SOLD US $15 WORTH OF BLACK UNDERCOATING TAPE SO THAT WE COULD SEAL HOLE IN WHEEL WELL OURSELVES FOR RETURN DRIVE HOME. IN LOOKING AT TRAILER, IT APPEARS THAT WHEEL WELL IS NOT LARGE ENOUGH OR CENTERED CAUSING WHEEL TO HIT WELL IN NORMAL DRIVING CONDITIONS. ALSO APPEARS THE PLASTIC WHEEL WELL EITHER DIDN'T FIT PROPERLY OR WAS INSTALLED INCORRECTLY AND WAS 'FIXED' BY USING GLOBS OF BLACK SILICONE SEALANT TO FILL THE SPACES. FRONT OF LEFT WHEEL WELL IS ALSO SHOWING RUB MARKS FROM TIRE. CONCERNED THAT SIDE WALLS OF TRAVEL TRAILER ARE BEING DAMAGED BY WHEEL RUBBING OR HITTING WELL. ALSO CONCERNED THAT CONTINUED RUBBING WILL CAUSE TIRE BLOW OUT

2008 GULFSTREAM R V,PURCHASED JAN.18, 2008 TRAVELING DOWN THE ROAD I NOTICED A CONTINUOUS NOISE COMING FROM THE FRONT SHADE, WHICH IS APPROX. 8' IT HAS TWO SHADES THAT ROLL ON IT, SO IT'S VERY HEAVY. WE REPORTED IT TO THE R V DEALER, THEY CHECKED IT, SAID IT WAS FINE ! SO WE CONTINUED ON OUR TRIP TO YUMA, AZ. THANKFULLY WE MADE IT THERE AND HAD PARKED THE R V BE FORE THE WHOLE THING CAME CRASHING DOWN, THIS HAPPENED IN DEC.2008 IT CRACKED THE FRONT WINDOW,PUT DEEP GASHES IN THE DASH BOARD. WE CALLED GULFSTREAM TOLD THEM WHAT HAPPENED, AND ALSO SUGGESTED THEY DO A SAFETY RECALL ON THE SHADE. THEN WE TOOK IT TO THE REPAIR SHOP, FOUND OUT ONLY 2 SCREWS MAYBE 1 INCH LONG WAS HOLDING THIS UP, SO THEY ORDERED NEW SIDE PANELS THAT WERE DAMAGED, PLUS SCREWS, & A CENTER STRIPE TO HELP SECURE IT, PLUS THEY TOLD US THE GASHES WERE TO DEEP ON THE DASH TO BE REPAIRED, THEY WOULD ORDER A NEW DASH. WE DECIDED DUE TO THE POOR SERVICE WE'VE RECEIVED FROM GULFSTREAM, WE WOULD JUST HAVE THE DASH REPAIRED, SINCE WE TRAVEL ALOT WE DIDN'T WANT TO WAIT FOR MORE PARTS. THE PARTS WERE ORDERED, WE WAITED AND WAITED FOR THEM TO ARRIVE, FINALLY THE DEALERSHIP CALLED AND SAID TO BRING THE MOTOR HOME IN, WE DID, ONLY TO FIND OUT GULFSTREAM DIDN'T SEND ALL THE PARTS.ALL THE PARTS WERE ORDERED DEC.8,2008. WE LEFT YUMA THE 15TH OF APRIL, STILL NO REPAIRS MADE, WE TOOK SOME OF THE SIDE PANELS WITH US, TO BE REPLACED IN WASHINGTON, AT THIS POINT THEY ARE REFUSING TO FINISH ANY OF THE WORK THEY STARTED, BECAUSE THE PARTS WHERE NEVER RECEIVED IN A TIMELY MANNER OUR WARRANTY IS NOW UP, AND GULFSTREAM IS REFUSING TO COMPLETE THE WORK. AS FAR AS I KNOW THERE'S NOT BEEN A SAFETY RECALL ON THE SHADE, LORD HAVE MERCY IF IT FALLS DOWN WHILE SOME ONE IS DRIVING DOWN THE ROAD ! *TR UPDATED 05/13/10 *BF UPDATED 05/14/10.*JB

WE WERE RUNNING ON GENERATOR POWER FOR THE FIRST TIME SINCE BUYING NEW RV. THE DVD PLAYER CAUGHT ON FIRE WHILE RV WAS RUNNING ON GENERATOR POWER. DEALER REPAIR TRACED IT BACK TO FAULTY VOLTAGE REGULATOR ON THE GENERATOR. RV DESIGN LACKS SURGE PROTECTOR ON INCOMING ELECTRICAL POWER AND ON GENERATOR. WE HAD TO EVACUATE RV OF PEOPLE AND SHOW DOGS. GENERATOR PROMPTLY TURNED OFF WHICH LIMITED DAMAGE. THIS HAPPENED IN NOVEMBER 2009 AND DEALER SERVICE MANAGER STILL WORKING ON REPAIR IN FEB 2010 WITH NO HELP FROM RV MANUFACTURER. ALSO BLEW OUT TELEVISIONS. COULD HAVE BEEN MUCH WORSE IF OCCUPANTS HAD BEEN SLEEPING OR COACH HAD BEEN UNOCCUPIED, BUT WE WERE UP AND EATING BREAKFAST. *TR UPDATED 05/13/10 *BF UPDATED 05/14/10

WE HAVE A 2002 GULFSTREAM MAKO 5TH WHEEL TRAILER PURCHASED NEW. THE DOMETIC RV REFRIGERATOR MODEL RM 2652 FAILED TO COOL AND SO WE RAN IT ON PROPANE. IT NEVER COOLED AND THE REFRIGERATOR GAS FLUE BEGAN TO GET HOT AND STARTED TO SMOKE, WE TURNED OFF THE GAS. WE CALLED DOMETIC AND THEY SAID THEY HAVE NO KNOWLEDGE OF THIS PROBLEM. WE HAD THE RECALL DONE TWO YEARS AGO. BEWARE OF THIS PRODUCT! THEY WILL NOT HELP WITH THEIR PRODUCT AND IT COULD HAVE BURNED OUR TRAILER AND US. *TR

PURCHASED A GULFSTREAM CLASS A MOTOR HOME WITH A WORKHORSE CHASSIS. DROVE FROM DEALERSHIP TO HOME ( 85 MILES) ABS LIGHT CAME ON.CALLED DEALER THEY SAID LOOK FOR FUSE OR HIT BRAKES AT ABOUT 50 MPH. NEVER FOUND FUSE, TOOK MH TO STORAGE LOT FOR ABOUT 3 WEEKS THEN PICKED UP FOR SHIP TO GULF SHORES AL. ABS LIGHT WAS NOT ON INITIALLY BUT CAME ON DURING TRIP AFTER LEAVING INTERSTATE AND HEADING SOUTH THROUGH A SERIES OF STOP LIGHTS. AT 4TH LIGHT THE COACH WENT ABOUT 10 FT INTO INTERSECTION. PEOPLE IN TRUCK NEXT TO ME WERE WAVING AND HOLLERED "SOMETHING IS SMOKING". TWO LIGHTS LATER A BRAKE FAILURE NOTICE CAME ON AND THE BRAKE PEDAL WENT TO THE FLOOR. HAND TO USE EMERGENCY BRAKE TO STOP THE COACH. LIMPED ABOUT ONE MILE TO CAMPGROUND WHILE USING THE EMERGENCY BAKE AND PARKED THE COACH. THIS WAS THANKSGIVING EVE. THE CAMPER OWNER NEXT TO ME CAME OVER AND STATED HE HEARD US TALKING ABOUT THE PROBLEM. ASKED IF WE HAD A WORKHORSE CHASSIS? ADVISED HIM WE DID, HE SAID WELCOME TO THE CLUB. ABOUT 40,000 OF THESE ARE UNDER GOVERNMENT RECALL. THIS OWNER GAVE US NAMES AND PHONE NUMBERS, WE ENDED UP CALLING WORKHORSE AND HAVING THE COACH TOWED TO THEIR AUTHORIZED SERVICE CENTER. THEY REPLACED ALL 4 CALIPERS, PLUS BRAKE PADS,SENSORS,SEALS,PADS, AND MACHINED ROTORS. AFTER THIS FIX,DROVE THE COACH HOME ABOUT 55 MILES, AND HAD SOME SMELL, BUT NO LIGHTS CAME ON. MH WAS AT OUR HOUSE FOR ABOUT 5 DAYS THEN WHEN STARTING IT TO TAKE IT TO STORAGE THE ABS LIGHT CAME ON AGAIN. BY THE TIME I GOT TO THE STORAGE LOT THE CHECK ABS LIGHT WAS ON. CALLED REPAIR COMPANY WHO STATED BRING IT BACK WE WILL FIX IT. THE DEALERSHIP THAT SOLD ME THE MOTORHOME ADVISED IT WAS A DEMO, USED BY THE OWNER. NEVER DISCUSSED ANY BRAKE PROBLEM ISSUES, AND DID NOT ADVISE US ABOUT THE RECALL NOTICE ISSUED IN MAY 2009. WE PURCHASED MH ON OCT. 20, 2009. LATER FOUND OUT THAT MH. HAD PREVIOUSLY BEEN SOLD AND RETURNED AND IN FACT WAS NOT A DEMO. DEALERSHIP LIED ABOUT THE VEHICLE AND STATED "A GUY TRIED TO BUY ,BUT IT NEVER LEFT THE LOT. *TR

TL* THE CONTACT OWNS A 2003 GULFSTREAM SUNVOYAGER. DURING BRAKE APPLICATION WHILE DRIVING DOWNHILL AT 40 MPH THE BRAKE PEDAL WENT TO THE FLOOR. AFTER REPEATED BRAKE APPLICATION HE WAS ABLE TO STOP. AFTER AN HOUR OF WAITING HE NOTICED HEAT BUILD-UP IN THE BRAKE SYSTEM. A MECHANIC INSPECTED THE VEHICLE, AND MADE A TEMPORARY REPAIRS. HE WAS ADVISED THAT HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL 09V245000 (SERVICE BRAKES, HYDRAULIC). HE WAS INELIGIBLE FOR A FREE REMEDY, SO NO REPAIRS WERE MADE. THE FAILURE MILEAGE WAS 30000 . THE CURRENT MILEAGE WAS 34000.

TL*THE CONTACT OWNS A 2007 GULF STREAM TOURMASTER MOTOR HOME. WHILE DRIVING THE AIR COMPRESSOR FAILED, WHICH SUBSEQUENTLY CAUSED THE BRAKE LINE TO FAIL. THE VEHICLE WAS TAKEN TO THE DEALER, AND A TECHNICIAN REPAIRED THE BURNED AIR LINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 15,844.

RIGHT FRONT BRAKE LOCKED UP AND OVER HEATED. RESULTING IN MELTED ABS SENSOR, POSSIBLE DAMAGE TO DISC ROTOR AND SHOES. *TR

ON 7/15/2009 AFTER LEAVING LIMA, MT ON OUR WAY TO BASIN MT, I NOTICED BRAKES SEEMED TO BE GRABBING, SO MADE SURE TO DOWNSHIFT ON ALL HILLS. AS WE PULLED INTO CAMPGROUND AT BASIN, HEARD METAL TO METAL ON BRAKES. ASSUMING NEW BRAKE PADS NEEDED, ORDERED THEM FROM NEAREST WORKHORSE DEALER IN GREAT FALLS, MT, DROVE 130 MILES; PAID FOR THEM AND RETURNED. PULLED FRONT LEFT WHEEL & DISCOVERED ROTOR WAS CRACKED ON OUTBOARD ROTOR SURFACE. PULLED FRONT RIGHT WHEEL AND FOUND ROTOR CRACKED IN TWO PLACES ON OUTSIDE SURFACE. CALLED WORKHORSE DEALER IN GREAT FALLS AND WAS TOLD TO TAKE PICTURES OF ALL FOUR ROTORS, E-MAIL TO THEM AND THEY WOULD SEND ON TO WORKHORSE. LOOKED UP RECALL 50901-C ON INTERNET RECALLING ALL MODELS W22 SERIES RV CHASSIS, 7/24/2000 THROUGH 12/19/2007. AFTER WORKHORSE (CHRIS EGAN) HEADQUARTERS REC'D PICTURES, SAID WE HAD TO TAKE TO GF AND HAVE DEALER TAKE THE SAME PICTURES. WE DID THAT. THEN WORKHORSE SAID WILL NOT COVER COSTS. THEIR RECALL IS ON A PISTON STICKING AND OVERHEATING. OUR COMPLAINT IS THE CALIPERS STICKING IN THE RAILS AND DRAGGING ON THE OUTBOARD SIDE OF ROTORS. IF IT HAPPENS ON ALL FOUR WHEELS (REAR ROTORS HAD THREE AND FOUR CRACKS ON OUTBOARD SIDES) IT IS A MANUFACTURING DEFECT, AND SHOULD ALSO BE RECALLED. I AM A RETIRED MASTER MECHANIC AND HAVE NEVER SEEN ALL FOUR ROTORS CRACKED ON ANY VEHICLE. WHEN I ROTATED THE TIRES APRIL 2009 IN YUMA AZ, SAW NO CRACKS IN FRONT ROTORS; CHECKED BRAKE FLUID AND IT WAS NOT LOW. AT 3907 MILES LATER, (TRIP ODOMETER) ALL FOUR ROTORS WERE FOUND CRACKED ON OUTBOARD SIDE AND LEFT FRONT BRAKE WORN DOWN TO METAL ON THE PAD AND SCRAPING ON OUTBOARD SIDE OF ROTOR. THIS IS A DIFFERENT AND DANGEROUS PROBLEM NOT COVERED BY THE RECALL. *TR