2023 HEARTLAND BIGHORN Complaints

Range is installed in our Heartland RV. Suburban put out a TSB to have silicone placed at wiring connections on stove knobs under stove top. Then they put out a recall to disconnected and cap the wiring for the illumination of the stove knobs and the oven lighting. The range has an issue with the temperature control that it doesn’t reach indicated temperature. The main issue is that when the pilot is lit and you set it to a temperature like 300 degrees it lights okay. But, after a few minutes the burner goes out and so does the pilot. You have to continually relate the pilot and each time turn the range to a higher temperature to keep the burner in the oven on to cook anything. Suburban has indicated that it is a manifold issue on the top of the stove but has not provided any corrective action or recall on any of this. The Range should be recalled and replaced.

The contact owns a 2023 Heartland Bighorn built on a 2019 Mercedes-Benz Sprinter chassis. The contact stated that while the awning was opened, the front passenger’s side the awning fractured. The contact stated that the water tank also filled up with water independently. On another occasion, while pulling the stairs, the screws to the handle detached. The RV was taken to the dealer and the RV was repaired. On another occasion, while turning on the water, the contact became aware that the water was not heated as needed. The vehicle was taken to the dealer and the battery was replaced; however, the lights inside the RV were low. The RV was diagnosed by an inspector sent by the manufacturer and stated that a ground wire was loosened. The contact was informed that the RV was unsafe to operate. The RV was not repaired. The manufacturer was contacted but did not provide any assistance. The failure mileage was unknown.