2009 HEARTLAND LANDMARK Complaints

WE REPLACED OUR REFRIGERATOR FOR A NORCOLD 1210 IM S# 27828629 COOLING UNIT S#27825781 IN SEPTEMBER 2017. THIS UNIT HAS BEEN USED ABOUT 3 MONTHS SINCE THAT TIME. ON 6/27/19 I NOTICED WATER UNDER IT AND INVESTIGATED ITS SOURCE. FOUND PIN HOLES IN A WELD UNDERNEATH THE LEVELING CHAMBER SPEWING AMMONIA. I CONTACTED NORCOLD AND WAS TOLD SINCE IT WAS 7 MONTHS OUT WARRANTY THEY DO NOTHING. THIS IS A SAFETY ISSUE, I SMELT NO AMMONIA JUST SAW WHAT I THOUGH WAS WATER. THIS UNIT COSTS OVER 4000 NEW AND FOR IT NOT TO LAST 2 YEARS IS RIDICULOUS. I FOUND THAT MINE WAS NOT IN THE RE ALL PLEASE HELO I HAVE COVER THE LEAKS TO TRY TO REDUCE THE AMOUNT OF AMMONIA LEAKING *BF *DT*JB *DT CONSUMER FILED A COMPLAINT LAST YEAR BUT NO ONE GOT BACK TO HER.*JB*DT*JB

WHILE OPERATING THE RV UNDER NORMAL CONDITIONS, I OBSERVED POSSIBLE DAMAGE TO THE FRONT CAP, I.E. THE CAP COMING LOOSE FROM THE MAIN BODY. UPON HAVING IT EXAMINED BY A LOCAL RV DEALER IT WAS FOUND THAT THE FRONT FRAME HAD CRACKED IN SEVERAL PLACES ON BOTH SIDES. THE LOCAL DEALER STATED THAT DUE TO THE LOCATION AND EXTENT OF THE CRACKS, BEHIND THE SIDE WALLS, THE DAMAGE WAS NOT REPAIRABLE. THE FRAME MANUFACTURE AND THE RV CORPORATION DEALER STATED THEY WERE GOING TO SEND A REPAIR PERSON OUT AND WELD THE FRAME IN ORDER TO REPAIR THE FRAME. THE REPAIR PERSON HAS STATED TO OUR DEALER, WHEN HE RESPONDED TO REPAIR ANOTHER CRACKED FRAME, THAT THIS TYPE OF FRAME FAILURE OCCURS ABOUT EVERY 50 UNITS PRODUCED. THIS IS THE SECOND CRACKED FRAME THE LOCAL DEALER HAS HAD IN THE PAST MONTH. THE CONSEQUENCES OF THE FRAME FAILURE COULD RESULT IN THE RV BREAKING LOOSE WHILE BEING TOWED ON THE HIGHWAY. *TR