HEARTLAND Complaints

WHILE TOWING MY FIFTH WHEEL RV ON I40 APPROXIMATELY 30 MILES EAST OF SEVIERVILLE, TN. I HAD A BLOWOUT ON THE FRONT PASSENGER SIDE TIRE ON MY FIFTH WHEEL. MY SPEED WAS AROUND 60 MPH AND THE TIRES HAD LESS THAN 1500 TOTAL MILES SINCE NEW. I IMMEDIATELY PULLED OFF TO THE SIDE OF THE ROAD TO INSPECT THE DAMAGE AND PHONE FOR SERVICE.

TL* THE CONTACT OWNS A 2013 HEARTLAND BIGHORN EQUIPPED WITH POWER KING TIRES, TIRE LINE: TOWMAX, TIRE SIZE: 215/80/R16, AND DOT NUMBER: 83B5GPB. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR DRIVER'S SIDE TIRE EXPLODED WHICH CAUSED DAMAGE TO THE PROPANE FUEL LINE AND BRAKE LINE. IN ADDITION, AS A RESULT THE FLOORING ABOVE THE DEFECTIVE TIRE WAS SEVERELY DAMAGED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE DAMAGED TIRE WAS REPLACED WITH A SPARE. THE CONTACT PLANNED TO REPLACE THE FOUR TIRES ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE OF THE TIRE AND VEHICLE WAS 15,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2015 HEARTLAND BIGHORN. WHILE PARKED, THE FRONT PASSENGER SIDE SLIDE OUT FAILED TO RETRACT BACK INTO THE VEHICLE. AFTER SEVERAL ATTEMPTS, THE SLIDE OUT WAS MANUALLY RETRACTED. WHILE DRIVING APPROXIMATELY 45 MPH, THE PASSENGER NOTICED THAT THE FRONT PASSENGER SIDE SLIDE OUT PROTRUDED APPROXIMATELY SIX INCHES OUTWARD. AFTER SEVERAL ATTEMPTS, THE SLIDE OUT RETRACTED AND SECURED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SLIDE OUT BOLTS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WITH THE REAR DRIVER SIDE SLIDE OUT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 900.

SAME OLD STORY WITH THESE TIRES, TOWMAX POWER KING ST235/85R16. WE HAD THESE TIRES AS ORIGINAL EQUIPMENT FOR OUR 2014 HEARTLAND BIGHORN 5TH WHEEL RV. WE WERE TRAVELING OUTSIDE OF MOAB UTAH WHEN THE LEFT REAR TIRE HAD A CATASTROPHIC BLOWOUT. ONCE WE READ ABOUT THE ISSUES WITH THESE TIRES, WE DECIDED TO REPLACE ALL 5 BEFORE CONTINUING ON OUR TRIP. THAT DECISION WAS PERHAPS ONE OF OUR BEST SINCE THE REMOVED TIRES ALL SHOWED SIGNS OF INTERNAL FAILURE PLY SEPARATION. THE TIRE DISTRIBUTOR (DYNAMIC TIRE CO.) DENIED ANY MANUFACTURING DEFECT AND REFUSED TO PAY FOR THE DAMAGES TO OUR RV. WHAT A JOKE THAT THESE TIRES ARE EVEN CONSIDERED SUITABLE FOR SERVICE ON ANY VEHICLE OR HIGHWAY. THE TIRE COMPANY POINTS THE FINGER AT THE USER SAYING THAT THE TIRES WERE EITHER UNDER-INFLATED OR OVER-LOADED. REALLY!!! I THINK THAT THEY JUST HAVE A STANDARD LIST OF EXCUSES SUCH THAT THEY DON'T HAVE TO ACCEPT LIABILITY FOR THEIR PRODUCT.

CPSC: 2015 HEARTLAND BIGHORN WHEEL: CONSUMER STATED WHEN THE TECHNICIANS REPLACED A COOLING UNIT ON A NORCOLD REFRIGERATOR THAT LEAKED SODIUM CHROMATE, THE COOLANT UNIT BLEW UP AS IT WAS BEING REMOVED. THREE OF THE TECHNICIANS WERE TAKEN TO THE HOSPITAL FOR EMERGENCY TREATMENT FOR EXPOSURE TO SODIUM CHROMATE. *JB

WE PURCHASED OUR BIG HORN AS A LEFT OVER IN APRIL 2015. WE TOOK SEVERAL SHORT TRIPS TO PREPARE FOR OUR US TOUR TO TO WEST COAST AND BACK. WE PUT LESS THAN 3000 MILES ON THE CAMPER BEFORE THE 1ST POWER KING TOWMAX TIRE BLEW. WHILE WE WERE TRAVELING ON THE HIGHWAY, SPEED LESS THAN 60 MILES PER HOUR ON THE ENTIRE TRIP, CAMPER BELOW THE MANUFACTURER WEIGHT LIMIT, AND TIRE PRESSURE OF 80 PSI COLD. STOPPED IN A SMALL TOWN IN CO TO HAVE THE TIRE FIXED AND THE REPAIR GUY HAD A SIMILAR CUSTOMER A SHORT WHILE BEFORE WITH THE SAME TIRE. HE REPLACED ALL 5 OF HIS TIRES WITH ANOTHER BRAND. WE LEFT THIS TOWN FOR ANOTHER STOP AND ALL WAS OKAY. WHEN LEAVING THE NEXT STOP AGAIN ON THE HIGHWAY WE HAD ANOTHER BLOWOUT ON THE SAME SIDE OF THE TIRE I JUST REPLACED. DAMAGE TO THE CAMPER WHICH NEEDS REPAIR. THIS TIME I REPLACED THE OTHER 2 TIRES AS WELL. HEARTLAND WANTS NOTHING TO DO WITH THIS A KEEPS SENDING US TO THE TIRE MANUFACTURER. SEEMS LIKE THE COMPANY I BOUGHT THE CAMPER FROM SHOULD HAVE MORE OWNERSHIP IN THEIR PRODUCT ESPECIALLY SEEING ALL THE OTHER BLOWOUT COMPLAINTS ON THEIR PRODUCT.

TL* THE CONTACT OWNS A 2013 HEARTLAND BIG HORN EQUIPPED WITH A FRIGIDAIRE, MODEL NUMBER: CFMV152CLBA MICROWAVE AND SERIAL NUMBER: KG25001782. THE CONTACT STATED THAT THE MICROWAVE INDEPENDENTLY ACTIVATED. THE VEHICLE AND MICROWAVE WERE NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V128000 (EQUIPMENT), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 14,000.

ON 8/11/2015 WHILE TAKING MY CYCLONE 4200 IN FOR SERVICE I HAD A TIRE BLOW OUT. I HAVE ONLY HAD THE RV FOR 10 MONTHS AND IT HAS SPENT MOST OF THAT TIME IN THE SHOP FOR WARRANTY WORK. WHEN I FIRST PURCHASED THE RV I TRIED TO GET THE DEALER TO CHANGE THEM OUT AS I NOTICE SOME INDENTATIONS ON THE SIDE WALLS. THE DEALER STATED THAT IT WAS NORMAL AND FROM THE MOLDS HOWEVER I DIDN'T GET A WARM FUZZY ABOUT THIS ANSWER. NOW WITH ABOUT 2500 MILES ON THE TIRE AT THE TIME OF THE INCIDENT I WAS TRAVELING WEST BOUND ON I10 AND HAD JUST GOTTEN ON THE INTERSTATE WHEN THE TIRE BLEW OUT. I WAS TRAVELING AT APPROXIMATELY 45-55 MPH. I IMMEDIATELY SLOWED AND PULLED OVER. IT WAS THE FRONT DS TIRE ON THE RV THAT BLEW AND CAUSED DAMAGE TO THE WHEEL WELL AND SIDE OF MY RV. THE TIRES WERE POWER KING TOWMAX ST235/80R16 DOT 0714. I HAVE AN AIR COMPRESSOR THAT I BOUGHT AND KEEP IN THE RV SO THAT I CAN MONITOR AND PROPERLY MAINTAIN THE TIRES. THE TIRE PRESSURE IS CHECKED EVERYTIME I HOOKUP TO MY RV AND IT IS MAINTAINED AT 80PSI. I CONTACTED DYNAMIC TIRE WHICH HANDLES THESE TIRES AND THEY WANTED ME TO SEND THEM ALL TO THEM. I ONLY SENT THE ONE THAT HAD BLOWN FOR ANALYSIS. THEY CAME BACK DENYING PAYING FOR DAMAGES TO MY RV SAYING THAT THE TIRE HAD SIGNS OF BEING RAN UNDER INFLATED FROM RIM FLANGE IMPRESSION ON THE SIDE AND STRESS MARKS ON THE BEAD. THE DAMAGE THEY ARE STATING IS FROM WHERE I HAD TO DRIVE SLOWLY 5 MPH TO THE NEXT EXIT IN ORDER TO GET TO A SAFE AREA TO CHANGE THE TIRE OUT RATHER THAN TRYING TO KEEP THIS 45' MONSTER ON THE SIDE OF THE BUSY INTERSTATE AND CHANGE THE TIRE (UNSAFE STAYING THERE). THESE TIRES NEED TO BE BANNED FROM BEING ALLOWED ON THE ROAD IN THE US!!!! I HAVE PHOTOS FROM WHEN I TRIED TO GET THE DEALER TO CHANGE THE TIRES, AND FROM THE TIRE THAT BLEW OUT PRIOR TO ME MOVING TO A SAFE AREA, AND I HAVE THE REPORT THAT THEY PROVIDED ME FROM THEIR ENG, AND THE OTHER TIRES.

WHILE TOWING A NORMALLY LOADED 5TH WHEEL RV AT 65MPH WE EXPERIENCED A TREAD SEPARATION AND BLOW OUT OF A TOWMAX POWERKING 235 80 R16 TIRE. THE TIRE BLEW AND SEVERELY DAMAGED THE WIRING AND THE RV.

WE PURCHASED A 2014 BRAND NEW HEARTLAND BIG COUNTRY FIFTH WHEEL IN NOVEMBER 2014. WE TOOK IT ON OUR FIRST LONG TRIP BEGINNING JUNE 2015. WITH LESS THAN 3500 MILES ON THE POWER KING TRAILER TIRES WE HAD A BLOW OUT ON THE DRIVER'S SIDE FRONT TIRE TRAVELING AT LESS THAN 60 MILES AN HOUR. THE TIRE SHREDDED AND IN THE PROCESS RIPPED THE BUMPER FROM THE CAMPER, ALONG WITH TV LINES RESULTING IN OVER $4000.00 IN DAMAGE. WE HAD THE TIRE REPLACED AT A TIRE STORE AND CONTINUED OUR TRIP. APPROXIMATELY 3000 MILES LATER THE 2ND TIRE BLEW (ON THE SAME SIDE AS THE FIRST BUT THE REAR TIRE BLEW THIS TIME) ONCE AGAIN WE HAD THE TIRE REPLACED, AND FOCUSSED ON GETTING HOME AT THAT POINT. THE TRAILER WAS REPAIRED UPON OUR RETURN AND WE ALSO PURCHASED A TIRE MONITOR. LAST WEEK WE LOADED THE CAMPER AND HEADED OUT FOR A WEEK IN THE CAROLINAS. WITHIN 75 MILES THE FRONT TRAILER PASSENGER TIRE BLEW. THIS TIME THE BRAKE LINES ON THE PASSENGER SIDE OF THE CAMPER WERE RIPPED OFF FROM PIECES OF THE SHREDDED TIRE. FORTUNATELY A STATE FARM ROAD RANGER ASSISTED US, CHANGED THE TIRE, AND TOLD US THE OTHER TIRE LOOKED UNUSUALLY SHAPED AND RECOMMENDED WE EXIT ASAP TO CHECK IT. A FLORIDA STATE TROOPER OBSERVED THE SAME PROBLEM. WE WERE ABLE TO FIND A TIRE STORE, SELLING THE SAME POWER KING TIRES. THEY HAD NO OTHER, SO WE PUT TWO MORE ON THE PASSENGER SIDE, TURNED AROUND, DROVE THE CAMPER BACK TO CAMPING WORLD AND HAVE JUST SPENT $2000.00 PUTTING NEW GOODYEAR TIRES ON THE ENTIRE CAMPER. WE WERE TOLD WE SHOULD BE THANKFUL NO ONE WAS HURT, AS THE POWER KING TOW MASTER TIRES PUT ON THESE NEW RIGS ARE NOT SAFE, AND SHOULD BE REPLACED AS SOON AS POSSIBLE. WE WERE NOT INFORMED AT ALL REGARDING THIS BY HEARTLAND OR CAMPING WORLD. HOPEFULLY SOMEONE WILL DO SOMETHING ABOUT THIS BEFORE THERE ARE MORE SERIOUS ACCIDENTS AND INJURIES. IT'S SHAMEFUL "MADE IN AMERICA" RV DEALERS ARE GETTING AWAY WITH THIS.