HEARTLAND Complaints

WE HAD A MAJOR TIRE BLOWOUT WHILE TRAVELING WITH OUR NEWLY PURCHASED HEARTLAND GATEWAY 5TH-WHEEL. THE PASSENGER SIDE FRONT TIRE (POWER KING TOW MAX ST235/85R16) BLEW AND COMPLETELY CAME UNRAVELLED. AT THAT TIME I CONTACTED THE DEALER WE PURCHASED THE RIG FROM WHO REFERRED ME TO THE HEARTLAND REPRESENTATIVE WHO (FURTHER) REFERRED ME TO THE TIRE MANUFACTURER REPRESENTATIVE. AFTER ROAD SERVICE REPLACED THE BLOWN TIRE WITH THE SPARE, I WAS DIRECTED TO THE LOCAL TIRE REPRESENTATIVE FOR FURTHER INSPECTION OF THE TIRE. UPON FURTHER INSPECTION (OF THE BLOWN TIRE) FROM THE LOCAL TIRE REPRESENTATIVE, HE DETERMINED THAT THE CAUSE OF THE BLOWOUT WAS SIDEWALL COLLAPSE. FURTHER INSPECTION OF THE THREE REMAINING TIRES SHOWED ABNORMAL WEAR AND THAT THEY TOO WERE WEAK AND NOT SAFE FOR FURTHER TRAVEL. I REPLACED ALL FOUR TIRES WITH COMMERCIAL GRADE TIRES AND THE "TIRE REPRESENTATIVE" OFFERED AN 80% REIMBURSEMENT OF THE COST OF THE FOUR-TIRE REPLACEMENT. THIS 5TH-WHEEL IS A 2015 MODEL WITH LESS THAN 1,500 MILES ON THE TIRES. *TR

I BOUGHT A 2013 HEARTLAND CYCLONE IN DEC 2013 AND I ONE YEAR AND LESS THAN 4000 MILES HAVE HAD 5 BLOWN TIRES. ONE IN OCT. 2014 ONE IN DEC 2014 AND 3 IN FEB 2015. TIRES SENT TO DYNAMIC TIRE AND IN MARCH THEY SENT ME A LETTER SAYING IT WAS MY FAULT BECAUSE TIRES WERE UNDERINFLATED OR UNIT WAS OVERWEIGHT. I AIR MY TIRES BEFORE LEAVING EVERY TRIP AND MONTHLY IF UNIT IS NOT MOVED. I SCALED THIS TRAILER AND AM UNDER GROSS AND AXLE WEIGHT. I HAVE THE SCALE TICKET THAT WAS FROM THE SAME DAY THAT I BLEW 2 TIRES. TIRES ARE TOW MAXX 235/80/16/LOAD RANE E. I HAVE BOUGHT NEW TIRES BUT HAVE YET TO GET THE DAMAGE REPAIRED. TIRE COMPANY HAS THE TIRES BUT I TOOK PICTURES BEFORE SENDING THEM. *TR

BLOWOUT ON TOWMAX POWER KING ST235/80R16. PRESSURE WAS CHECKED BEFORE THE TRIP STARTED. AROUND 200 MILES INTO THE TRIP THE TIRE BLEW OUT AND DAMAGED THE TRAILER. I KNOW OF THREE OF THESE SAME TIRES THAT BLEW OUT THIS WEEK. ALL ARE ON TRAILERS THAT WERE PURCHASED IN 2014 INCLUDING MINE. *TR

TL* THE CONTACT OWNS A 2013 HEARTLAND ROAD WARRIOR EQUIPPED WITH TOWMAX POWER KING TIRES, TIRE SIZE 235/80/16. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT PASSENGERS SIDE TIRE POPPED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE TIRE WAS NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 3,000.

DURING THE ANNUAL SERVICE OF MY 2010 HEARTLAND TRAVEL TRAILER THE SERVICE FACILITY DISCOVERED THAT THREE OF THE FOUR WHEELS ON MY CAMPER HAD SEVERE CRACKS. THE SERVICE FACILITY CONTACTED HEARTLAND AND THEY WERE TOLD THAT HEARTLAND DID NOT HAVE A RECALL FOR THE WHEELS. IT SEEMS TO ME THAT IF THREE OF THE FOUR WHEELS THAT CAME WITH MY TRAILER (WHICH I BOUGHT NEW) HAD SEVERE CRACKS, IT IS A VERY GOOD INDICATION THAT THERE IS A PROBLEM WITH THEM. I BELIEVE THAT IF ONE OR MORE OF THESE WHEELS FAILED WHILE I WAS TOWING MY TRAILER THE RESULTING WRECK WOULD HAVE BEEN A DISASTER. I THINK THAT THESE WHEELS SHOULD BE INVESTIGATED BEFORE THEY CAUSE A HIGHWAY CATASTROPHE. I HAVE ALL FOUR WHEELS AVAILABLE FOR EXAMINATION. *JS

2014 HEARTLAND CYCLONE 3110 TOY HAULER. UNIT HAS ABOUT 4,400 MILES SINCE PURCHASED 2/14. UPON DROPPING THE BELLY PAN TO FIX A SEWER PIPE I SAW THIS. UNIT HAS MULTIPLE HOSES AND WIRES RUNNING THRU HOLES IN CHASSIS WITH NO GROMMET PROTECTION FROM CHAFING AND SHORTING OUT ELECTRICAL COMPONENTS WHICH COULD CAUSE A FIRE OR MAKE RV COMPONENTS INOPERABLE. ALSO HYDRAULIC LINES AND WATER LINES ARE RUN THE SAME WAY, CAUSING LEAKS AS THE PIPES CHAFF ON THE METAL EDGES THEY ARE RUN THRU. THERE ARE WIRES RUN BETWEEN THE FRAME AND UNDERBELLY SHOWING SIGNS OF WEAR. THE GRAY AND BLACK HOLDING TANKS WERE BELLIED BADLY BECAUSE THEY HAD STRAPS THAT WERE IMPROPERLY INSTALLED. THE TANKS STRAPS WERE 3-4" BELOW THE BELLIED TANK BOTTOMS HAVING NO USEFUL PURPOSE. THE PLASTIC TANKS COULD HAVE SPLIT SPILLING WASTE AND SEWER CHEMICALS ON THE ROAD. WE HAD TROUBLE GETTING THE GAS SMELL OUT OF THE FRONT TANKS. THERE IS HOT AIR HEATER HOSE THAT IS KINKED ,BLOCKING THE HEATED AIR FROM EFFECTIVELY HEATING THE GARAGE AREA. *TR

A POWER KING TOWMAX TIRE HAD A BLOWOUT WITH ONLY ABOUT 3000 MILES ON IT ON OUR 2014 HEARTLAND CYCLONE TRAILER. I WAS TOLD BY THE MANAGER AT BIG O TIRES THAT THESE TIRES ARE JUNK AND THAT THEY WILL ALL EVENTUALLY HAVE A BLOWOUT. HE ALSO SAID IF WE WERE LUCKY IT WOULDN'T DESTROY OUR TRAILER OR WORST! NOW I HAVE READ BLOGS ON QUITE A FEW WEBSITES AND IT APPEARS TO BE A POTENTIALLY DANGEROUS IF NOT DEADLY PROBLEM WITH THIS PARTICULAR BRAND OF TIRES. THERE ARE A LOT OF CONCERNED AND ANGRY CONSUMERS THAT HAVE ENCOUNTERED THE SAME PROBLEM AS I HAVE. I BELIEVE THAT THESE TIRES SHOULD NOT BE ALLOWED TO BE OUR NATIONAL ROADWAYS JUST BECAUSE WE OWE IT CHINA WITH ALL OUR DEBT TO THEM. PLEASE LOOK INTO THIS COMPANY'S BACKGROUND FOR YOURSELF, YOU WILL AGREE THERE IS A PROBLEM HERE. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TRAVELING APPROXIMATELY 60 MPH ON ROUTE 78 WEST JUST OUTSIDE OF ALLENTOWN PENNSYLVANIA, THE LEFT REAR TIRE -POWER KING TOWMAX ST 235/80 R 16 LOAD RANGE (E) ON OUR HEARTLAND BIGHORN 3185 (2013) SUSTAINED A BLOWOUT CAUSING SEVERE DAMAGE TO THE LEFT REAR END OF OUR 5TH WHEEL TRAILER INCLUDING BUT NOT LIMITED TO COSMETIC DAMAGE (FENDERS ETC) REAR AXL DAMAGE, BRAKE DAMAGE, HYDRAULIC LINES, BRAKE LINES, UNDERCARRIAGE DAMAGE ETC. THANKFULLY ALL PASSENGERS WERE UNHARMED AND NO OTHER VEHICLES WERE INVOLVED WITH THIS INCIDENT. FURTHER INSPECTION OF THE TIRE SUGGESTS EITHER TREAD SEPARATION OR A SIDE WALL BLOWOUT THAT LEAD TO THE TREAD SEPARATION. THE TREAD DID NOT TEAR OFF OF THE TIRE ALLOWING THE SEPARATED TREAD TO CAUSE THE EXTENSIVE DAMAGE AS PREVIOUSLY STATED. THE TRAILER WAS NOT OVERLOADED AND HAD WEIGHT EVENLY DISTRIBUTED. TIRES WERE METICULOUSLY KEPT, AND PRESSURE WAS AT SUGGESTED 80 PSI. *TR

WHILE DRIVING ON HWY 101 THE REAR LEAF SPRINGS ON THE REAR AXLE SNAPPED. NOT A CLEAN BREAK BY A JAGGED ONE. THE REMAINING LEAF SPRINGS HELD. THE LEAF SPRINGS ACCORDING TO THE DEALER ARE RATED AT 3000 ON EACH SPRING. TOTAL 12000 LBS FOR A GVWR TRAILER OF 14600 LBS. I WOULD SAY THAT IS UNDER SPRUNG AND NO ROOM FOR ERROR. YOU NEED TO LOOK AT THIS. SPRINGS MADE BY LIPPERT COMPONENTS AND MADE IN CHINA. DEALER AND HEARTLAND BOTH DOING THE DANCE ON WARRANTY COVERAGE ECT ECT. THANKS *TR

I HAVE A HEARTLAND TRAILER WHICH I PURCHASED NEW IN NOV OF 2012. ON OUR FIRST TRIP THE TIRE BLEW ON THE TRAILER. TRADED IT FOR THE SPARE AND THE WARRANTY COMPANY TREDIT REPLACED THE TIRE. TWO MONTHS LATER ANOTHER BLOWOUT WITH TWO OTHER TIRES. I REPLACED AL FOUR TIRE WITH A DIFFERENT BRAND. IN ASKING THE HEARTLAND OWNERS FORUM ABOUT THIS PROBLEM THE PAGE EXPLODED WITH MANY OTHER COMPLAINTS ABOUT TOWMAX TIRES. THIS IS A HUGE SAFETY PROBLEM WHICH NO ONE IS COMPLAINING ABOUT. *TR