HEARTLAND Complaints

2015 HEARTLAND SUNDANCE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR DEFECTIVE POWER KING TIRES. *LD *JS

THREE SEPARATE BLOWOUTS OVER TWO TRIPS OF MY DYNAMIC TIRE, TOWMAX STR 235/85 16 E 10PLY TIRES. FIRST INCIDENT WAS A SOLO TIRE SEPARATION LEAVING ONLY SIDEWALLS ON THE REAR DRIVER SIDE WHEEL. SECOND AND THIRD TIRES WERE ON THE SAME TRIP ONE DAY APART. TIRE NUMBER TWO WAS A SLOW LEAK DETECTED BY MY TPMS AND CHANGED WITHOUT INCIDENT EXAMINATION BY THE TIRE EXPERT SHOWED SEPARATION. THE THIRD TIRE WAS A BLOWOUT WITH LOSS OF TREAD AND DAMAGE TO MY SIDE SKIRT, FENDER, MARKER LIGHTS AND HOSES. BECAUSE OF PREVIOUS EXPERIENCES FROM THE FIRST TRIP I CARRY TWO SPARES. THE NEXT DAY AT THE RV CAMP I HAD ALL FOUR OF THE TIRES REPLACED WITH G RATED, DURING THAT PROCESS THE LAST OF THE ORIGINAL TIRES SHOWED A SEPARATION OF THE TREAD BUT LUCKILY HAD NOT BLOWN. DOT ADBZ GPB 4214. DYNAMIC TIRE HAS YET TO MAKE GOOD ON THE REPAIRS OR SENT LABELS TO SHIP THE TIRES FOR THEIR INSPECTION, IT HAS BEEN ALMOST A YEAR, DESPITE ME CALLING MULTIPLE TIMES. DON'T USE THESE TIRES FOR YOUR 5TH WHEEL.

A PRESS RIVET FAILED CAUSING THE STEPS TO NOT BE SUPPORTED ON THE RIGHT SIDE. THIS HAPPENED WHEN SOMEONE WAS ON THE STEPS CAUSING THEM TO LOOSE THEIR BALANCE. HEARTLAND INDICATED THAT IT IS "OUT OF WARRANTY" AND THAT THEY CANNOT "ASSIST WITH COVERING THE REPAIRS ON THIS UNIT." OBVIOUSLY THIS IS A SAFETY ISSUE THAT NEEDS TO BE RESOLVED. *JS

AN AXLE HANGER, WHICH WAS INVOLVED IN A RECALL, WAS IMPROPERLY WELDED AND BEGAN TO BREAK OFF OF THE FRAME. THIS OCCURRED WHILE TRAVELING DOWN A HIGHWAY IN OHIO. IT WAS WELDED BACK INTO PLACE ON THE HIGHWAY. AGAIN, WHILE TRAVELING DOWN A HIGHWAY IN MASSACHUSETTS IT BROKE COMPLETELY OFF. I HAVE BEEN IN CONTACT WITH HEARTLAND AND THEY DO NOT WISH TO HELP.

IN OCTOBER, 2016, A YEAR AFTER PURCHASE OF THE TRAILER (NEW), THE FRONT-LEFT TIRE WAS FOUND TO BE LOW ON PRESSURE (TRAILER WAS STATIONARY AT THE TIME). TOOK TIRE AND WHEEL ASSEMBLY TO LOCAL TIRE STORE AND THEY FOUND THAT THE RIM WAS CRACKED JUST INSIDE ONE OF THE WHEEL SPOKES. WHEEL WAS REPLACED BY TREDIT TIRE AND WHEEL (ORIGINAL OEM SUPPLIER). EARLY AUGUST OF 2017, WHILE TRAILER WAS STATIONARY AGAIN, FOUND THAT FRONT-RIGHT WHEEL HAD LOW PRESSURE. TOOK ASSEMBLY TO TIRE STORE AND THEY FOUND A SIMILAR CRACK IN A SIMILAR LOCATION ON THAT WHEEL. CONTACTED TREDIT TIRE AND WHEEL AGAIN AND THEY REPLACED THE DEFECTIVE WHEEL ALONG WITH THE OTHER TWO ORIGINAL WHEELS (AT MY REQUEST AND AS A GOODWILL GESTURE) UNDER WARRANTY. NEITHER TIRE DEFLATED WHILE DRIVING OR POSED ANY DANGER. HOWEVER, POSTS ON A USER FORUM REGARDING THIS SPECIFIC WHEEL SEEM TO INDICATE THAT OTHERS ARE HAVING THE SAME ISSUE WITH THIS PARTICULAR WHEEL DESIGN.

TL* THE CONTACT OWNS A 2006 CHEVROLET DURAMAX HAULING A 2012 HEARTLAND CYCLONE. WHILE DRIVING 65 MPH, THE FRAME FRACTURED. WHILE FUELING THE VEHICLE, THE CONTACT LOCATED A CRACK ON THE DRIVER'S SIDE OF THE RV. THE CONTACT CALLED AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT FRAME NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.*DT*JB

I EXPERIENCED TWO TREAD SEPARATIONS ON TOW MAX STR TRAILER TIRES, ST235 80R16 LOAD RANGE E. ONE FAILURE OCCURRED FIVE MINUTES AFTER ENTERING THE FREEWAY ON THE LEFT FORWARD TIRE. THIS TIRE WAS REMOVED AND THE SPARE WAS INSTALLED. APPROXIMATELY TWO HOURS ALTER AND 110 MILES DOWN THE ROAD I EXPERIENCED A VIRTUALLY IDENTICAL TREAD SEPARATION FAILURE ON THE RIGHT FRONT TIRE. ALL TIRES ON THE VEHICLE HAD BEEN VISUALLY INSPECTED THAT MORNING AND SHOWED NO VISIBLE SIGNS OF DISTRESS, TIRE PRESSURE WAS VERIFIED COLD WITH A TIRE PRESSURE GATE TO BE 80 PSI. AFTER THE FIRST FAILURE THE REMAINING THREE TIRES WERE EXAMINED AND PRESSURE WAS VERIFIED, AT THIS TIME THE REMAINING TIRES ALSO SHOWED NO VISIBLE SIGNS OF DISTRESS. BOTH TREAD SEPARATIONS CAUSED EXTENSIVE VEHICLE DAMAGE. BOTH FAILURES OCCURRED WITH NO PRIOR WARNING OF AN ISSUE.

TL* THE CONTACT OWNS A 2013 HEARTLAND BIG COUNTRY RECREATIONAL VEHICLE EQUIPPED WITH DYNAMIC TIRES, SIZE: 235/80P16. WHILE THE VEHICLE WAS AT A STOP, THE CONTACT WAS INFORMED THAT THE REAR PASSENGER TIRE WAS MISSING. THE CONTACT INSPECTED THE TIRE AND FOUND THAT PART OF IT WAS DISINTEGRATED. THE MANUFACTURER WAS NOT NOTIFIED AND THE TIRE WAS NOT REPLACED. THE RECREATIONAL VEHICLE DID NOT HAVE MILEAGE TO REPORT. THE TIRE FAILURE MILEAGE WAS UNKNOWN.

DEFECTIVE POWER KING TOWMAX STR TRAILER TIRES. I PURCHASED A 2012 HEARTLAND CYCLONE NEW IN JUNE OF 2012(FIFTH WHEEL TOY HAULER). THE RV MANUFACTURER INSTALLED TOWMAX STR TIRES AT THE FACTORY. WITHIN 2 YEARS AND LESS THAN 5,000 MILES THREE OF MY TIRES BURST SITTING IN THE DRIVEWAY. THESE TIRES WERE COLLECTED AND WARRANTIED BY POWER KING. WITHIN THE NEXT 1,000 MILES OF TOWING THE OTHER 3 ORIGINAL TIRES WERE SUFFERING THE SAME FATE AS THE FIRST THREE WITH THE EXCEPTION THAT THE VEHICLE WAS IN TOW THIS TIME AND IT RIPPED OFF THE SIDE OF MY CAMPER. VERY LITTLE COMPENSATION WAS GIVEN TO FIX THE CAMPER AND REPLACE THE DEFECTIVE TIRES. $500 WAS THE TOTAL FOR EVERYTHING. THE FIRST THREE WERE REPLACED WITH THE SAME TIRES AND THE NEXT THREE WERE REPLACED WITH A TIRE OF MY CHOICE. NOW THE TIRES THAT WERE ORIGINALLY REPLACED WITH AN EXACT REPLACEMENT IS THE REASON FOR THIS COMPLAINT. THE TIRES ARE 2.5 YEARS OLD WITH ROUGHLY 6,000 MILES OF TOWING ON THEM AND I HAVE BECOME THE VICTIM OF YET ANOTHER ROUND OF TIRE FAILURES. SO IN FIVE YEARS I HAVE HAD A TOTAL OF 9 TOWMAX STR'S FAIL FROM TREAD SEPARATION WHILE EITHER SITTING STILL OR IN TOW. THE PREVIOUS TIRES THAT I HAVE HAD FAIL WERE RECOVERED BY THE MANUFACTURER AND WERE NEVER SEEN AGAIN EVEN WITH MY CONCERNS OF A MAJOR ISSUES WITH THE TIRES. I HAVE RESEARCHED THIS SPECIFIC TIRE AND IT SEEMS TO BE A COMMON OCCURRENCE FOR THEM TO FAIL AND THE MANUFACTURER TO PROVIDE LITTLE ASSISTANCE IN REPAIRING OR REPLACING DAMAGED EQUIPMENT . THIS FAILURE HAS HAPPENED SITTING STILL AND IN TOW MULTIPLE TIMES. I BELIEVE THAT A SERIOUS RECALL IS NEEDED BEFORE OTHER INDIVIDUALS SUFFER THE SAME DAMAGE OR POSSIBLY WORSE WHEN CAMPERS OR TRAILERS ARE IN TOW. PICTURES CAN BE PROVIDED AT A LATER TIME.

HAVE HAD 3 OF 4 TOWMAX TIRES! THE FIRST TIRE GOT A BUBBLE IN IT AND WAS REPLACED UNDER WARRANTY, THE SECOND TIRE EXPANDED AND NEEDED TO BE REPLACED LAST SUMMER, THE THIRD TIRE LITERALLY FELL APART TOWING THIS PAST WEEKEND! WE REPLACED THE FOURTH TIRE THIS WEEK, BECAUSE WE DIDN'T WANT ANY ISSUES TOWING! WE HAVE DAMAGE TO THE THE RV FROM THE TIRE THAT BLOW OUT!! WE CAN NOT FIND ANY INFORMATION ON WHO MAKES THE TOWMAX-POWER KING !