HEARTLAND Complaints

TL* THE CONTACT OWNS A 2016 FORD F-150 EQUIPPED WITH A 2016 HEARTLAND NORTH TRAIL TRAILER. THE CONTACT NOTICED THAT THE SEAT DETACHED FROM THE KITCHEN. THE CONTACT PERFORMED AN UNKNOWN REPAIR INDEPENDENTLY ON THE SEAT. IN ADDITION, THE TRAILER WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT WATER WAS ENTERING THE FURNISH, WHICH PREVENTED HEAT FROM BEING PRODUCED. THE MECHANIC DIAGNOSED THAT THE FUSE ON THE MEMORY BOX NEEDED TO BE REPLACED. THE FAILURE RECURRED TWICE. THE CONTACT MENTIONED A LEAK WAS COMING FORM THE SEWAGE TANK. THE TRAILER WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED, BUT PROVIDED NO RESPONSE. THE MILEAGE AND VIN WERE UNKNOWN.

I HAVE HAD TWO OF THE ORIGINAL TOWMAX TIRE SIZE 225/75R15 TIRES BLOWOUT ON MY NEW FIFTH WHEEL. IN BOTH CASES I WAS GOING UNDER 65 MPH. A THIRD REPLACEMENT TOWMAX TIRE WAS PUT ON MY VEHICLE AND I DROVE HOME. THE NEXT DAY THAT TIRE WAS GOAT BECAUSE OF A CRACK IN THE SIDEWALL. IF I HAD DRIVEN ON IT FOR ANY DISTANCE, IT TOO WOULD HAVE BLOWN. HEARTLAND REPLACED ALL THREE TIRES, BUT I DON'T TRUST ANY OF THEM. UNFORTUNATELY THE BEST I CAN DO IS GET THE DEALERSHIP TO REPLACE THE TIRES WITH A DIFFERENT BRAND FOR A 50% DISCOUNT WHICH IS WHAT I AM DOING. ALL THREE PROBLEM TIRES WERE LESS THAN A YEAR OLD AND HAD ABOUT 2000 MILES ON 2 OF THEM AND LESS THAN 100 MILES ON THE THIRD ONE WITH THE CRACK. THESE TIRES ARE JUNK AND UNSAFE. MY RECOMMENDATION IS YOU AVOID THEM AT ALL COSTS. THANKFULLY THIS ALL HAPPENED WHILE MY FIFTH WHEEL WAS STILL UNDER WARRANTY SO ALL THE DAMAGE TO MY TRAILER WAS COVERED. IN THE CASE OF THE TWO BLOWOUTS I WAS DRIVING ON GOOD STRAIGHT HIGHWAY UNDER 65 MPH IN TEXAS ON COOL (60S) SUNNY DAYS. THANKFULLY I WAS ABLE TO HANDLE THE BLOWOUTS AND GET OFF TO THE SIDE OF THE ROAD WITHOUT INCIDENT. THE FLAT OCCURRED AT THE FACILITY WHERE I KEEP MY TRAILER. THANKFULLY IT WAS ONLY A 70 MILE TRIP AND I WAS ABLE TO AVOID A BLOWOUT ON THAT TIRE. I LITERALLY LEFT THE TIRE SHOP AND DROVE TO THE STORAGE FACILITY.

TL* THE CONTACT OWNS A 2017 HEARTLAND MALLARD RV. THE CONTACT STATED THAT THE SLIDE PULLEY CABLE SYSTEM THAT OPERATED ALL THREE SIDES HAD DETACHED FROM THE WALL DUE TO A MECHANICAL DEFECT. THE CONTACT STATED THAT THE OTHER TWO SLIDE PULLEYS WERE ALSO DETACHING FROM THE WALL. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL THREE OF THE SLIDE PULLEY MECHANICAL SYSTEMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD TAKE FULL RESPONSIBILITY FOR THE FAULTY PULLEY SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 0. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 HEARTLAND PIONEER TRAVEL TRAILER. WHILE TRAVELING APPROXIMATELY 45 MPH, THE CONTACT HEARD A LOUD NOISE EMERGING FROM THE REAR OF THE TRAILER AND IT STARTED TO WOBBLE IN A FISHTAIL MANNER. THE PASSENGER SIDE TIRE ON THE TRAILER BLEW OUT. THE CONTACT HAD TO STOP ON THE SIDE OF THE ROAD IN AN OPEN FIELD. THE EMERGENCY ROADSIDE ASSISTANCE CAME AND CHANGED THE TIRE. WHILE DRIVING ON A DIFFERENT OCCASION, ANOTHER MOTORIST ALERTED THE CONTACT THAT THE REAR TIRES LOOKED AS IF THEY WERE ABOUT TO DETACH FROM THE AXLE. THE TRAILER WAS DRIVEN VERY SLOWLY TO THE NEAREST DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE WAS BENT AND WAS A COMMON OCCURRENCE WITH THIS TYPE OF TRAILER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE WARRANTY HAD EXPIRED AND WAS ONLY GOOD FOR ONE YEAR. THE VEHICLE WAS NOT REPAIRED. THERE WAS NO FAILURE MILEAGE.

TL* THE CONTACT OWNS A 2015 HEARTLAND ROAD WARRIOR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V819000 (EQUIPMENT), 15V234000 (EQUIPMENT), AND 15V198000 (EQUIPMENT). THE RECALLS WERE NOT REPAIRED DUE TO THE DEALER'S REFUSAL. THE DEALER STATED THAT SINCE THE VEHICLE WAS NOT PURCHASED THROUGH THEM, THEY WOULD NOT PERFORM THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

EMERGENCY EXIT WINDOW LATCH BROKE ALLOWING EXIT WINDOW TO FLAP LIKE A BIRD'S WING. DON'T KNOW WHAT KEPT IT FROM FLYING OFF AND HITTING A VEHICLE BESIDE OR BEHIND ME. VERY POORLY MADE, TO LIGHT GRADE OF ALUMINUM USED. THIS IS A LAWSUIT WAITING TO HAPPEN.

TL* THE CONTACT OWNS A 2016 HEARTLAND WILDERNESS. WHILE THE RV WAS PARKED AND THE CONTACT WAS ASLEEP IN THE CAMPER, THE RV CAUGHT ON FIRE. A FIRE REPORT WAS NOT FILED. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE RV WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V566000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED.

TRAVELING AT ABOUT 60 TO 65 MPH ON NEVADA HIGHWAY 93, 20 MILES SOUTH OF CALIENTE, NV THE RIGHT FRONT TANDEM TIRE OF THE FIFTH WHEEL TRAILER HAD A BLOWOUT CAUSING BODY DAMAGE AND THE STEEL BELTS OF THE BLOWN TIRE WHIPPED THE SIDE WALLS OF THE REAR TIRE CAUSING IT TO GO FLAT ALSO. MY CONCERN IS THE MANNER IN WHICH THIS TIRE BLEW OUT AND THE PERPENDICULAR SPLIT ACROSS THE TIRE AND THE WAY THIS TIRE WENT TO PIECES. THIS DOESN'T SEEM NORMAL TO ME AND IN THE 45 + YEARS THAT I HAVE BEEN DRIVING AND I HAVE POSSESSED A CDL LICENSE BEFORE, I HAVE DEALT WITH PROBABLY A DOZEN TIRE BLOW OUTS WITH EQUIPMENT LOADED ON TRAILERS, ON THE TRACTOR AND ON PERSONAL TRUCKS, CARS, MOTORHOMES AND TRAILERS. LUCKILY I WAS ABLE TO KEEP IT UP RIGHT, SLOW DOWN AND GET IT OFF TO THE SIDE OF THE ROAD WHERE THE PICTURES WERE TAKEN. TIRE PRESSURES WERE AT 80 PSI AS RECOMMENDED BY THE TRAILER MANUFACTURER AND THE TIRE MANUFACTURER, THE REASON I KNOW IS THE I TOLD THE DEALER OF A PROBLEM WITH THESE TIRES LOOSING AIR EXCESSIVELY SO I CHECK THEM EACH TIME BEFORE I GET ON THE HIGHWAY. THE TIRES ARE TOWMAX STR, POWER KING, ST 235/85R16 LOAD RANGE E. I HAVE A WITNESS WITH ME THAT WAS APPROXIMATELY 1,000 FEET BEHIND ME WHEN THE TIRE BLEW AND WE WENT BACK TO LOOK AND THERE WERE NO OBSTRUCTION ON THE HIGHWAY, OF COARSE IF THERE WERE I WOULD HAVE HIT IT WITH MY TRUCK FIRST. I FEEL THAT THESE TIRES NEED TO BE INVESTIGATED. I DON'T SEEM TO BE MAKING ANY HEADWAY WITH THE TIRE REP (TREDIT TIRE) AND THESE ARE THE TIRES INSTALLED BY HEARTLAND ON THIS TRAILER AND I'M NOT GETTING ANY WHERE WITH THEM EITHER. PLEASE LET ME KNOW OF YOUR FINDINGS.

TL* THE CONTACT OWNS A 2017 HEARTLAND MALLARD. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED OVER 24 HOURS, IT WAS INFORMED THAT THE VEHICLE CAUGHT ON FIRE. A FIRE REPORT WAS FILED AND IT WAS DETERMINED THAT THE FIRE ORIGINATED FROM THE LED LIGHTS. THE FIRE WAS EXTINGUISHED OUT BY ANOTHER OBSERVANT CONTACT. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V566000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS ATTEMPTED TO BE REACHED BUT WAS NOT NOTIFIED. THE FAILED MILEAGE WAS APPROXIMATELY 300.

WESTLAKE TIRE CAME ON 2017 M32 MALLARD BUMPER PULL TRAVEL TRAILER. TIRE HAD EXACTLY 1,001 MILES ON IT AND THE TREAD SEPARATED FROM THE SIDEWALL AT APPROXIMATELY 60 MPH.