2020 HONDA CR-V Complaints

A warning on the dash that read, "All Wheel System Drive Problem," came up several times during the past few days on my 2020 Honda CRV with only 70,000 miles. It came without any prior warning and power was diverted from all four wheels to just the front wheels. It posed a safety risk because it came so suddenly, but I was able to drive carefully to the dealership. There is a Service Bulletin with Honda with the NHTSA (#23-031) located at [XXX]. This is a known problem with both Honda and the NHTSA, yet there is no active recall. The dealership charged $1260 to have this repaired, even though it's a drivetrain issue and not a common maintenance item. I would like the NHTSA to request a recall with Honda so that I can be reimbursed for this. I have attached a copy of the invoice that Honda provided for the services rendered. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Honda CR-V. The contact stated while driving 65 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The contact stated upon attempting to continue driving, the vehicle failed to respond as needed while depressing the accelerator pedal. The vehicle was towed to the dealer, where the contact was informed that a cylinder had misfired; however, the dealer informed the contact that the cause of the failure could not be determined. The vehicle was not repaired. The contact stated that the failure recurred while driving. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); because of the plant where the vehicle was manufactured. The failure mileage was approximately 59,018.

The center display consul keeps changing the display. About 6 months ago it appeared to look like water was in the display. By the time I got to the dealer the screen was clear. I was told to take a picture if it happened again. I had approximately 26,000 miles on the car at the time. About a month later the screen went totally dark. I shut off the car and it restarted with a clear screen. About a month after that it went dark again. Restarting the car did not fix the problem but YouTube suggested a restart, which did fix the problem. Nox the A odometer will not reset. The reset option via the stalk or the dashboard computer option will fix the problem. Also, the text voice volume control will not operate. The car now has approximately 30,000 miles on it. I am going to the dealer tomorrow. This problem should not exist in a 4 year old car with 30,000 miles which I purchase new and have maintained meticulously

Yesterday (XXX) while starting my car the warning lights came on notifying me of a potential issue with multiple safety systems including the brake system.  My parking brake would not show that it was released and when put in gear the brakes were very mushy and the vehicle did not feel that it could be driven safely.  I requested Triple AAA to tow the car to the Honda dealership in Lumberton North Carolina this morning (XXX) as I did not feel that it was safe to drive.  A diagnostic test was performed that indicated that the Electric Servo Brake System / Electric Brake Booster System Malfunction was found and that the vehicle needs an Electric Servo Pedal Simulator Unit replaced. This component functions cooperatively with the Regenerative Brakes together with a structure in which pedal force is not influenced by braking pressure control. I have researched this issue and found that this particular problem and the associated part has been recognized as an ongoing problem with some Honda Hybrid models and that it has recently been recalled in Japan, and many Honda owners in the UK have also been experiencing the same malfunction to this part.  This appears to be a systemic issue with a part involving select Honda Hybrid models that appears to occur as early as after 20,000 miles and oftentimes shortly after the vehicle involved is out of warranty.  American Honda has not officially recognized this problem as a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

2020 Honda CR-V Hybrid servo brake electrical malfunction has led to braking inconsistencies, unprompted emergency brake application, and numerous dashboard errors. Electric servo brake component needed to be replaced entirely for the vehicle, roughly $2,200 for parts and labor.

On August 15, 2024, around noon, I was stopped at a red light waiting for the light to turn green. When it finally did, I released my foot from the brake pedal and proceeded to accelerate. Not even 2 seconds later, I heard a beeping sound (from collision mitigation system) and my car abruptly stopped. There was no car in front of me and the car behind me was 2 car distances away. My car abruptly stopped on its own with no obstruction in sight in front or behind. I am very concerned to say the least and now feel unsafe driving my car especially since I drive my children around all the time. The automatic braking system/collision mitigation braking system on my 2020 Honda CRV, although meant to increase safety seems to do the exact opposite. I did some research and learned how to turned the collision mitigation braking system off. I trust my fight or flight response more than this automatic braking system. It seems this is more likely to cause an accident. My vehicle has not been inspected by the manufacturer for this matter, however, I do plan on scheduling a service appointment to ensure the ABS system is working properly. The vehicle only has 38000 miles and has been driving smoothly, no warning messages or vehicle problems that I am aware of. As a public health professional, I feel it is my duty to report this safety concern. This system seems so faulty and dangerous. Please please please investigate this matter, it's so scary. Sincerely, a public health advocate, wife, and mom of 2. Thank you

The contact owns a 2020 Honda CR-V Hybrid. The contact stated while driving out of the driveway, the brakes became inoperable. The contact stated that several unknown warning lights were blinking on and off. The vehicle was towed to the local dealer, where it was diagnosed that there was a faulty electronic turbo brake control unit simulator. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 36,000. The VIN was not available.

After warming up, the vehicle’s steering becomes a bit tight, and there's a spot where it feels sticky. At higher speeds, when I need to make slight adjustments to the steering, I notice this stickiness, which forces me to overcorrect momentarily. I'm concerned that if I have to overcorrect too much to compensate for the sticky steering, it could lead to a dangerous situation, especially on the highway.

The contact owns a 2020 Honda CR-V. The contact stated while driving approximately 40 MPH, the vehicle almost stalled. The contact stated that several unknown warning lights were illuminated, and the vehicle was losing motive power. The contact stated that the vehicle had decelerated to 5 MPH and failed to respond while depressing the accelerator pedal. The vehicle was driven to the residence and then towed to a local dealer. The dealer diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 53,000.