2004 HONDA ODYSSEY Complaints

I PURCHASED THIS VEHICLE FROM A HONDA DEALERSHIP USED 4 YEARS AGO WITH 104K MILES ON IT FOR $10K. I'D HAD IT INSPECTED BY THE DEALERSHIP AND IT RECEIVED A CLEAN BILL OF HEALTH. I'VE DRIVEN THIS CAR FOR AN ADDITIONAL 40K MILES AND HAD THE TRANSMISSION FAIL WITH MY 3 TODDLER BOYS IN THE CAR ON THE WAY BACK FROM A SOCCER GAME (QUITE FRIGHTENING). I'M NOW BEING TOLD THAT IT WILL COST $5K TO REPAIR! AND NOW THAT I'M LOOKING FURTHER INTO THIS CAR, IT'S CLEAR THAT THERE'S ONGOING TRANSMISSION ISSUES THAT HONDA HAS NOT ADDRESSED. SHAME ON HONDA. *TR

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. WHILE REVERSING, THE VEHICLE INDEPENDENTLY ACCELERATED WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DEPLOYED CAUSING THE CONTACT TO SUSTAIN BURNS ON BOTH HANDS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT STATED THAT THE IGNITION KEY WAS DIFFICULT TO ENTER AND REMOVE FROM THE IGNITION SWITCH. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED APPROXIMATELY A YEAR AGO UNDER NHTSA CAMPAIGN NUMBER: 12V257000 (ELECTRICAL SYSTEM). THE CONTACT MENTIONED THAT THE FAILURE WAS NOT EXPERIENCED PRIOR TO THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 97,000.

2004 HONDA ODYSSEY. CONSUMER WRITES IN REGARDS TO VEHICLE RECALL AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD

I WAS DRIVING DOWN THE HIGHWAY AT ABOUT 70 MPH WHEN THE VAN SUDDENLY QUIT PULLING. IT FELT LIKE IT HAD GONE INTO NEUTRAL, BECAUSE THE ENGINE WOULD REV BUT THE VAN KEPT SLOWING DOWN. I WAS LUCKY ENOUGH TO HAVE ENOUGH MOMENTUM TO ALLOW ME TO PULL ONTO THE SHOULDER OF THE HIGHWAY. THIS COULD HAVE ENDED VERY BAD. I HAD 3 YOUNG CHILDREN IN THE VAN, AS WE WERE GOING TO SPEND THE THANKSGIVING HOLIDAY WITH FAMILY. SO WE WERE SEVERAL HOURS FROM HOME AND NO WAY TO GET TO OUR FAMILY OR BACK TO OUR HOUSE. IT WAS A SCARY ORDEAL FOR MY AND MY CHILDREN. WHEN WE FINALLY GOT THE VAN TOWED HOME AND TO A SHOP, WE WERE TOLD WE WERE GOING TO HAVE TO REPLACE THE TRANSMISSION. WE WERE ALSO TOLD THIS PARTICULAR MAKE/MODEL/YEAR IS NOTORIOUS FOR HAVING THE TRANSMISSION GO OUT. I CONTACTED AMERICAN HONDA THIS AFTERNOON. I WAS TOLD THEY COULD NOT HELP ME WITH ANY COST OF A REPLACEMENT TRANSMISSION. I WAS ALSO TOLD MY COMPLAINT STOPPED WITH THE CUSTOMER SERVICE REP I WAS SPEAKING WITH, BUT MY CLAIM IS AVAILABLE TO THE ENGINEERS IN CASE THEY WANT TO SEE IF MY MAKE/MODEL/YEAR HAS HAD ANY CUSTOMER COMPLAINTS FILED. I ASKED HIM HOW THEY WOULD EVEN KNOW TO LOOK FOR COMPLAINTS IF THEY WEREN'T MADE AWARE OF ANY COMPLAINTS. ALL IN ALL, I HAVE A CLAIM NUMBER FOR A COMPLAINT THAT WILL GO NO FURTHER THAN THE CUSTOMER SERVICE REPRESENTATIVE I SPOKE WITH OVER THE PHONE. VERY DISAPPOINTING. *TR

ISSUE #1 HONDA DID NOT NOTIFY ME OF A RECALL ON THE AIRBAG SYSTEM. I FOUND IT ONLINE. NHTSA RECALL NUMBER: 14V-351 MFR CAMPAIGN ID: JH0 RECALL DATE: 06/19/2014 RECALL STATUS: RECALL INCOMPLETE ISSUE # 2 INCORRECT NAME ON RECALL NOTICES MY NAME IS [XXX] . HONDA LISTS MY NAME ON THE RECALL NOTICE AS [XXX] . I HAVE CALLED AND NOTIFIED OF THE PROBLEM IN WRITING MORE THAN ONCE. HONDA OBVIOUSLY HAS PROBLEMS WITH THE CUSTOMER DATABASE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I'M HAVING TROUBLE WITH HONDA OVER MY SRS UNIT. I WAS TOLD IN JANUARY (WHILE I WAS GETTING AN AIRBAG RECALL INSTALLED) THAT MY SRS UNIT WAS FAULTY AND NEEDED TO BE REPLACED FOR $1200. I WAITED FOR MY TAX RETURN AND NOW THERE'S A BRAND NEW RECALL ON THE SRS UNIT BUT THOSE PARTS WON'T BE AVAILABLE FOR SEVERAL MONTHS. BUT IN THE MEAN TIME... MY SRS UNIT IS FAULTY. THEY TOLD ME IN JANUARY THAT IN THE EVENT OF A CRASH MY AIRBAGS WOULD NOT BE DEPLOYED AND MY SEATBELTS WOULDN'T TIGHTEN OR ANYTHING! SO I TOOK IT TO THE DEALERSHIP WHO OFFERED ME A RENTAL UNTIL THEY HAD A CHANCE TO LOOK INTO IT (VERY NICE) BUT NOW THEY ARE SAYING THEY CANNOT OFFER A RENTAL UNTIL THE PART COMES IN, THEY WANT TO RUN A DIAGNOSTIC TEST ON MY DOLLAR ($115 TO BE PRECISE) BECAUSE HE TOLD ME EVEN IF THE RECALLED PART WAS INSTALLED MY SRS LIGHT WOULDN'T TURN OFF-- THAT IT WAS 'MOST LIKELY SOMETHING ELSE'. I AM SO DISAPPOINTED THAT HONDA WOULDN'T TAKE MY SITUATION MORE SERIOUSLY, THIS SEEMS LIKE A HUGE LIABILITY ISSUE FOR THEM. I WOULD EXPECT THEM TO AT LEAST REPLACE MY FAULTY SRS WITH ANOTHER CURRENT MODEL THAT'S NOT FAULTY UNTIL THE PART COMES IN... BUT I HAVE TO PAY FOR EVEN THE DIAGNOSTICS TEST? I'M BAFFLED. *TR

TL*THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE SRS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORT IN THE PASSENGER SIDE AIR BAG. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER (AIR BAG) WAS RECEIVED IN MARCH OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.