2004 HONDA ODYSSEY Complaints

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO ACCELERATE PAST 35 MPH WHILE DRIVING ON THE HIGHWAY. THE DEALER DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A NOISE COMING FROM THE STEERING WHEEL AND THE SRS WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO NOTICED AN OPENING IN THE CENTER OF THE STEERING WHEEL WHERE THE AIR BAG WAS VISIBLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V045000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. WHILE DRIVING APPROXIMATELY 25 MPH, THE GEAR SHIFTER FAILED TO SHIFT INTO ANOTHER GEAR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 201,000.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V344000 (AIR BAGS), 15V320000 (AIR BAGS), AND 15V045000 (AIR BAGS). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. WHILE ATTEMPTING TO REVERSE THE VEHICLE INTO THE GARAGE, IT BEGAN TO ACCELERATE INDEPENDENTLY. THE VEHICLE CRASHED INTO THE GARAGE AND THE AIR BAGS DEPLOYED. THE CONTACT RECEIVED INJURIES TO THE HANDS, EYES, AND FACE FROM THE AIR BAG DEBRIS. MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND TAKEN TO THE DEALER. THE DIAGNOSTIC RESULTS WERE UNKNOWN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. PARTS DISTRIBUTION DISCONNECT.

THE SRS LIGHT COMES ON INDISCRIMINATELY. CONCERNED ABOUT THE AIR BAG AND SAFETY RELATING TO IT. IT COULD HAPPEN DRIVING OR WHILE ITS STATIONARY. SECONDLY THE YELLOW CHECK ENGINE LIGHT IS CONSTANTLY ON. FUEL SYSTEM LEAK ACCORDING TO A TECH. HE SAID IT WASN'T WORTH FIXING. THIRDLY, THE DOOR LIGHTS AND REAR COURTESY BRAKE LIGHT COMES ON OCCASIONALLY, BUT THEN GOES OFF.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A RECALL REPAIR; HOWEVER, THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED. WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED, THE SENSOR INDICATED THAT THE AIR BAG WAS OFF. THE DEALER WAS NOTIFIED BY PHONE, BUT DID NOT PROVIDE THE CONTACT ANY FEEDBACK. THE FAILURE MILEAGE WAS 167,000.

ON 8/25/2016 I TOOK MY 2004 ODYSSEY TO ANDERSON HONDA AT PALO ALTO FOR NORMAL OIL CHANGE. AFTER THE WORK WAS DONE THEY SHOWED ME THAT THE OIL DRAIN PLUG WOULD NOT TORQUE DOWN TO SPECS (JUST SPINS). THE OIL WAS LEAKING FROM THE OIL PAN. ANDERSON HONDA'S SERVICE ADVISOR DENIED THAT THEY OVER-TORQUED THE PLUG. THE MILEAGE WAS ONLY 67637, THE PLUG HAD BEEN TAKEN OFF AND PUT ON FOR ONLY ABOUT A DOZEN TIMES AND IT'S THE ORIGINAL HONDA PART IN VERY GOOD CONDITION. BEFORE THE OIL CHANGE THERE WAS NOTHING WRONG WITH MY CAR AND DURING THE LAST TIME MAINTENANCE AT ANOTHER HONDA DEALER THE CAR WAS CHECKED WITH EVERYTHING OK. ON 8/29/2016 I TOOK MY CAR TO VICTORY HONDA AT SAN BRUNO TO FIX THE PROBLEM. THE OIL PAN WAS REPLACED. THE OLD OIL PAN SHOWED THE SCREW IN THE OIL PAN WAS DAMAGED BY THE STEEL PLUG. THE CAUSE OF THIS PROBLEM COULD BE: 1 ANDERSON HONDA'S TECHNICIAN OVER-TORQUED THE PLUG AND DAMAGED THE OIL PAN. BUT THEY CLAIMED THAT THEY ARE HONDA OFFICIAL DEALER AND THEY DIDN'T OVER-TORQUED IT. 2. HONDA'S PARTS OR DESIGNS HAVE DEFECT. THEY SHOULD NOT PUT STEEL PLUG ONTO A SOFT METAL PAN DIRECTLY. I THINK THE COST OF REPLACING DAMAGED OIL PAN SHOULD BE PAID EITHER BY ANDERSON HONDA OR HONDA OF AMERICA. THE CUSTOMER SHOULD NOT PAY FOR THEIR FAULT. THE SAFETY ISSUE OF THIS TYPE OF PROBLEM IS OIL LEAKING (HARMFUL TO OUR ENVIRONMENT), ENGINE FAILING ON THE ROAD IF DAMAGED PLUG FALLS OFF. THANK YOU VERY MUCH FOR INVESTIGATING THIS ISSUE. I DO APPRECIATE ALL YOUR HELPS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL. WE RECEIVED A SAFETY RECALL NOTICE FROM HONDA IN JUNE 2016 REGARDING A PROBLEM WITH OUR PASSENGER FRONTAL AIRBAG INFLATOR. THE NOTICE SAID HONDA WOULD REPLACE THE AIRBAG INFLATOR FREE OF CHARGE. THE NHTSA RECALL NUMBER IS 16V-344. BEGINNING ON JULY 7, 2016, I TRIED SEVERAL TIMES TO CALL MY LOCAL HONDA DEALER (OURISMAN HONDA IN BETHESDA, MD) TO SCHEDULE AN APPOINTMENT FOR THE REPLACEMENT. HOWEVER, THEY HAVE REFUSED TO CALL ME BACK TO SCHEDULE AN APPOINTMENT. I CALLED AMERICAN HONDA'S CUSTOMER SERVICE NUMBER TO FILE A COMPLAINT AND NO ONE CALLED ME BACK. BOTH AMERICAN HONDA AND THEIR DEALER (OURISMAN HONDA) HAVE FAILED TO REMEDY THIS DEFECT WITHIN 60 DAYS OF THE DATE THAT I FIRST CONTACTED THE DEALER FOR A REPAIR APPOINTMENT (JULY 7, 2016).

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE ALTERNATOR WIRES BURNED UP AND THE TRANSMISSION SLIPPED, WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

TL* THE CONTACT OWNS A 2004 HONDA ODYSSEY. WHILE REVERSING THE VEHICLE WITH THE LIFTGATE OPEN, IT INADVERTENTLY STRUCK AND SHATTERED THE REAR WINDOW. THE CONTACT STATED THAT THE HIT WAS NOT HARD ENOUGH TO WARRANT THE GLASS SHATTERING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. UPDATED 10/26/16*LJ *TR