2003 HONDA PILOT Complaints

I RECEIVED A RECALL LETTER FROM AMERICAN HONDA MOTOR CO. BACK IN JANUARY OF THIS YEAR. THE LETTER STATED THAT MY CAR WAS BEING RECALLED FOR FAULTY AIR BAGS. CONTACTED THE CLOSEST DEALER SHIP AS INSTRUCTED IN THE LETTER; WAS TOLD AT THAT TIME IT WOULD TAKE TWO WEEKS TO GET THE PARTS IN. WHEN I CONTACTED THE DEALERSHIP AFTER THE TWO WEEK WAIT, I WAS INFORMED THAT THE PARTS WHERE ON BACK ORDER AND I WOULD HAVE TO WAIT MY TURN. CONTACTED AMERICAN HONDA OVER THIS AND WAS TOLD THAT PARTS COULD BE RE-ROUTED TO SOLVE MY PROBLEM. WAS CONTACTED BY AMERICAN HONDA AND WAS TOLD PARTS WHERE ON BACK ORDER, AND THAT THEY SHOULD ONLY TAKE ANOTHER FEW WEEKS. ITS NOW THE END OF MARCH, THE BEGINNING OF APRIL, AND I'M STILL WAITING FOR SAID PARTS THAT WHERE ONLY SUPPOSE TO TAKE 2 WEEKS TO RECEIVE. EVERY TIME I CONTACT THE DEALERSHIP OR AMERICAN HONDA ALL I'M GETTING IS THE SAME OLD DANCE AROUND ABOUT PARTS, AND SEVERAL TIMES THE PEOPLE HAVE BEEN RUDE TELLING ME TO JUST WAIT. HONDA CASE # N032015-02-1300761

TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

CONTACTED SCOTT ROBINSON SERVICE CENTER - TORRANCE ,CA. ON FEB 03 ,2015 FOR REPLACEMENT OF RECALLED AIRBAGS..WAS TOLD THAT THEY WERE OUT OF STOCK AND WOULD CALL ME. WHEN AVAILABLE. AFTER SIX WEEKS OF NO CONTACT WITH SERVICE CENTER I CALLED THEM. WAS TOLD THAT THEY ONLY HAD PASSENGER SIDE AIR BAG IN STOCK AND WOULD HAVE TO BACK ORDER DRIVERS SIDE AIRBAG..I OPTED TO HAVE THEM INSTALL THE PASSENGER SIDE AND NOW WAITING TO HEAR ON THE DRIVER SIDE AIR BAG. IN ONE WEEK IT WILL BE 60 DAYS THAT I HAVE BEEN WAITING FOR THE COMPLETION OF THE RECALLED AIR BAGS. *TR

RECEIVED A NATIONAL RECALL LETTER FOR AIRBAGS. CALLED BILL PEARCE HONDA AND WAS TOLD I HAVE TO WAIT FOUR MONTHS FOR THE PART BECAUSE IT IS ON " BACK ORDER. " *TR

RECEIVED RECALL NOTICES FOR BOTH PASSENGER AND DRIVER-SIDE AIRBAGS, NHTSA RECALLS 14V-349 AND 14V-351. 14V-349 ADVISES AVOIDING HAVING A PASSENGER SIT IN THE FRONT SEAT FOR SAFETY REASONS. CONTACTED DEALERSHIP IN EARLY FEBRUARY ABOUT PERFORMING SERVICE, THEY ORDERED PARTS. HONDA HAS NOT PROVIDED DEALERSHIP WITH PARTS TO MAKE THE REPAIR, AND IT IS NOW APPROACHING 60 DAYS SINCE ORDER WAS PUT IN. I SEE MANY SIMILAR COMPLAINTS ON NHTSA WEBSITE. HONDA IS NOW BREAKING THE LAW WITH REGARD TO THESE AIRBAG RECALLS BY NOT PROVIDING THE PARTS TO MAKE THE REPAIRS WITHIN 60 DAYS, AND WE ARE ALL LEFT TO DRIVE UNSAFE VEHICLES IN THE MEAN-TIME. AIRBAGS ARE SUPPOSED TO SAVE LIVES, NOT END THEM! NHTSA MUST DO SOMETHING ABOUT THIS! STIFFER PENALTIES ARE APPARENTLY THE ONLY WAY HONDA IS GOING TO COMPLY. *TR

JANUARY 2015 I RECEIVED AN AIR BAG RECALL ON 2003 HONDA PILOT, THE SAME DAY I CONTACTED TEMPE HONDA WITH MY RECALL ID NUMBER TO SCHEDULE AN APPOINTMENT TO HAVE THE ISSUE TAKING CARE OF, PROMPTLY E-MAIL CONFIRMATION WAS RECEIVED WITH THE DATE AND TIME AVAILABLE AND NO FURTHER QUESTION OF ANY KIND. WHEN I ARRIVED TO THE TEMPE HONDA DEALER THE DAY OF THE APPOINTMENT A SERVICE REPRESENTATIVE ASKED ME IF ANY OTHER SERVICE OF ANY KIND WAS TO BE PERFORMED AT THAT TIME. I REPLIED NEGATIVE, ONLY THE RECALL ISSUE. AND HANDED THE KEY TO THE SERVICE REPRESENTATIVE, ABOUT 20 MINUTES LATER THE SERVICE REPRESENTATIVE INFORMED ME THAT HE DID NOT HAVE THE REPLACEMENT PART AT THAT TIME, THAT I WOULD RECEIVE A CALL TO RE-SCHEDULE THE SERVICE WHEN THE PARTS WERE AVAILABLE. ALMOST 2 MONTH LATER AND NO PHONE CALL. *TR

TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THE IGNITION KEY SEIZED WITHIN THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SHIFT INTERLOCK LEVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM). HOWEVER, THE REMEDY CAUSED THE IGNITION KEY TO SEIZE WITHIN THE IGNITION SWITCH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 141,400.

TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT THE KEY FAILED TO EJECT FROM THE IGNITION AND REMAINED IN THE OFF POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,586.

I RECEIVED A RECALL NOTICE IN JAN 2015 FOR MY 2003 HONDA PILOT. I IMMEDIATELY CONTACTED THE LOCAL HONDA DEALERSHIP AND REQUESTED THEY ORDER THE PARTS REQUIRED TO SAFELY REPAIR THE AIR BAGS. I CONTACTED THEM AGAIN IN MARCH OF 2015 AND NO PROGRESS HAS BEEN MADE. CURRENTLY HONDA IS UNABLE TO TELL ME HOW MUCH LONGER UNTIL THE REPLACEMENT PARTS WILL BE AVAILABLE TO SAFELY REPAIR THE VEHICLE. I AM BEYOND FRUSTRATED AT THIS TIME. *TR

TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A RESONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.