2025 HONDA PILOT Complaints

The vehicle is experiencing persistent dashboard warnings including "Brake performance may be reduced," "Low Speed Braking Control problem," and "Parking sensor problem." These issues have been presented to your authorized dealer, Napleton Honda in Morton Grove, on three separate occasions with no resolution: September 29, 2025: I arrived at the dealer bay with active warning lights. The service writer instructed me to simply restart the vehicle to clear the lights. I have photographic evidence of the warnings from this date. October 25, 2025: The vehicle was brought in for repair. I provided cell phone photos of the active dashboard warnings, yet the dealer reported "nothing found." April 20, 2026: The vehicle was again brought in for the same issues. I again provided cell phone photos as proof of the defect, but the dealer reported "nothing found." Despite the dealer's inability to diagnose the cause, my photographic documentation from 9/29/25, 10/25/25, 4/20/26, and 4/25/26 proves these defects are real, recurring, and significantly impair the safety and value of the vehicle.

Adaptive cruise control fails nearly every time the car is driven more than 40 minutes with ACC activated. Failure indicated by warning lights and statement on DIC. DIC instructs operator to clean the front "H" emblem on grille, however, the emblem is always completely clean. The failure has been reported 4+ times to the dealership. Dealership reports the failure is a known problem and there is no fix available from Honda. Upon system shut down the vehicle disengages cruise control and has rapid deceleration causing unsafe driving conditions while in traffic. System usually resets itself without cleaning or other remedies within 10-20 minutes after fail, and will usually fail again +/- 40 minutes later. ACC is marketed as part of the Driver safety system and is unreliable. first occurrence was at 670 miles since new. Car now has < 10k miles and has failed 12+ times.

The contact owns a 2025 Honda Pilot. While driving at an undisclosed speed, the vehicle suddenly decelerated, and the steering wheel started jerking. The messages EPS Failure, Lane Keep Assist, and Adaptive Cruise Control Failure were displayed. The contact safely pulled over to the side of the road. The vehicle was towed to a dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 3,200.

The contact owns a 2025 Honda Pilot. While the contact’s wife was driving approximately 70 MPH, the steering wheel became extremely difficult to turn in either direction. The driver was able to forcefully steer the vehicle over to the shoulder. After turning off and restarting the vehicle, the steering failure was self-corrected, and the vehicle operated normally. The driver was able to continue driving without any additional failures. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, and a service appointment was scheduled. The failure mileage was 8,000. The VIN was not available.

The contact owns a 2025 Honda Pilot. The contact stated that upon returning to the vehicle while the vehicle was parked and unoccupied, the sunroof front glass panel had shattered without impact. The contact was able to slowly drive to the residence. The contact then contacted a mobile auto glass technician who cleaned the vehicle and covered the sunroof with plastic. Additionally, the contact was informed that the sunroof glass panel was not available. The dealer was notified of the failure and informed the contact that the repair was not covered because the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 7,350.

The power steering system software problem undriveable. The AWD failed said undriveable. Only 30k miles on it and it just locked and couldnt steering right to left in the middle of traffic. Could have caused a bad accident lycjuly my kids weren't in the car. The computer software took over completely made my car uncontrollable. Have a video of all warnings that came on.

On April 2nd, 2026. I was driving this car into a parking space. I had to be going 5 mph. Or slower. Probably even slower. Pulling in.. I applied the brakes of course. The car wouldn’t stop. My husband/passenger told me to STOP. I did stop. This car kept rolling and crashed/smashed/ hit the brick red building in front of us. No brake hold was displayed.. no nothing. No brake stop. Nooooo nothing. The car wouldn’t stop. I never in my life have ever experienced this.

I just drove into a parking lot at First United Methodist Church parking lot. [XXX] ng a parking space very near. Driving into the space, applying brakes like I’ve done for the last 12/13 years….the car would not stop. I applied the brakes fully down to the floor( which I’ve never had to ever do at any time) the car kept going..rolling on. My husband the passenger told me” STOP”. I did stop. I was applying the brakes as soon as approaching the parking space. The car kept on going as I said. No warning like” brake hold” which has worked another other time when getting according to this cars brain..it would show some kind of warning. It did not. No sound, no nothing to brake the car. It rolled right into the red brick building i was pulling into. their parking space. The building has about a two foot gash on it. The car did this …what kind of car doesn’t stop. With all of the sophisticated sensors or etc. It has…why, what happened? My granddaughter was in the back right passenger seat. The impact caused a gash above her forehead. A real cut, mind you. I don’t know what else to see. I’ve never experienced this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ACC and road departure mitigation system would become disabled for no apparent reason. A message would display on the instrument panel that there is a problem, to see your dealer. Also, a collision mitigation braking system problem would display on the instrument panel with a brake system warning light. A display on the instrument panel would show an area to clean (Honda emblem on front grill). I tried to clean this area several times to no avail. The weather was clear and warm when this occurred. The system has returned to normal on its own.

Driving around 60 mph and car flashed BRAKE on dash like it was to close to other vehicle and locked up brakes. Immediately went back to normal.