2025 HONDA PILOT Complaints

I contacted Honda America regarding a concern with my 2025 Pilot, which has just over 5,000 miles. The service light for the rear differential came on at the 5,000-mile mark (I don't drive off-road, and my driving is 50/50 city/highway), even though the dealership indicated this service is not typically required until 10,000–15,000 miles. My goal was simple: confirm that there is no premature wear issue with the rear differential, and request that Honda cover the service if it is occurring earlier than expected. Instead, the experience was extremely disappointing. The representative repeatedly stated that he could not provide any technical information because he is a customer service agent. That raises an obvious question: if Honda’s own customer service cannot address technical concerns about a Honda vehicle, who exactly should a customer contact? He then informed me that he reached out to the dealership I use and spoke with the service manager, who said that “this could happen.” I already knew that from the dealer. Repeating the same vague statement does not add value, nor does it require involvement from a service manager or a manufacturer representative. It certainly does not address my actual concern about potential premature wear, nor does it justify the back-and-forth emails when no meaningful assistance was provided. To be clear, I am fully aware that dealerships profit from performing services—whether the vehicle truly needs them or not. That is precisely why I reached out to Honda America for clarification and support. Instead, I received no answers, no guidance, and no resolution. If additional information is needed, do not hesitate to contact me.

The contact owns a 2025 Honda Pilot. The contact stated that while driving approximately 65 MPH, there was an abnormally loud popping sound coming from the vehicle, and the sunroof glass shattered, and glass fell into the cabin. The contact was not hurt by the glass shards from the sunroof. The vehicle was taken to the local dealer, who repaired the sunroof. The contact was not provided a cause for the sunroof to shatter. The manufacturer was informed of the failure. The failure mileage was approximately 17,000.

My steering is making loud clicking noises when turning the vehicle left or right at low speeds. It sounds like loud pops. It is especially prevalent once car has warmed up and driven. It is very prominent when reversing and turning the wheel or moving forward and turning the wheel and also when parked and turned the wheel left or right. I brought this to my dealership’s attention and they confirmed the issue and said it is a faulty clock spring so they replaced it. After they replaced it, the noise is still there. The clock spring was not the cause of the noise. I’m afraid this will become a major safety issue with preventing the ability of the steering wheel to operate safely.

On 3/16/26 I attempted to accelerate and the vehicle experienced severe "bucking" and gear hunting hesitation before losing all drive power and stalling. Following the stall, the engine would not crank or "catch" despite multiple attempts. State Police arrived as I was in an unsafe location (blind on-ramp to highway) they called their tow trucks deeming it hazardous to wait as Honda Roadside Assistance would not arrive for an estimated 60-90 minutes. It was brought to the local dealership. After an hour from incident to inspection at the local Honda dealership, the vehicle powered on normally of which no codes showed and the vehicle started with no issues. The manufacturer and dealer state they cannot replicate the problem and found no historical or pending diagnostic trouble codes (DTCs). Despite the lack of codes, these symptoms are a direct match for NHSTA Recall Campaign 25V-031 (Honda Recall AL0) which was officially announced to address Torque Control Failures caused by the FI-ECU software. According to Honda’s safety report, improper programming in the fuel injection unit causes the engine to stall during "sudden changes in throttle opening"—which is exactly what I experienced. As of now, my VIN has not been identified on the current recall list. This loss of power during acceleration creates an immediate safety risk of rear-end collisions and leaves the driver stranded in active traffic.

While driving multiple lights came on the dash board showing all driver assistance systems flashing. Vehicle unable to accelerate. Had to parking on the side of the highway turn off vehicle then turn back on to clear. Dealership unable to repeat, no issues found.

The engine stopped working while driving. Honda needs to replace the engine due to a known defect. I live in [XXX] and temperatures get very cold. What if we had been on a trip. This is crazy! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Electrical issues began around 15,000 miles. Since then, the vehicle has been in the shop many times for electrical-related concerns and has required towing twice. Most concerning, these failures have left us stranded in dangerous conditions on multiple occasions. These incidents represent serious safety risks to our family and others on the road. We have been diligent about regular maintenance as well. A Honda vehicle of this age and mileage should not experience repeated electrical system breakdowns that compromise vehicle control and driver safety. When the car errors come on the car has lost AWD (while in the mountains in a snow storm) acceleration, the ability to change driving modes, and this most recent event we lost complete access to the driver panel and steering while driving. This electrical issue has been documented over 5 times and we have been told specifically by the dealers weve been towed or brought to "You may have drove it too hard" or "We reset the codes and the car is now driving fine" or "we can't find a problem". Most recently the alternator failed and they will not back to repair because it's past 36,000. We want to see Honda fix these issues before someone is seriously injured. We have photos and video of all of the warnings each time they happened. We also have documentation of each electrical failure, the date, the mileage and what we were told by the dealership in response.

Received Warning message 'Electric Steering Assist Failure' Saturday January 10th 2026 12:00-Noon Driving approximately 5mph, released the accelerator to begin pulling into a parking spot and the power steering failed. The vehicle was very difficult to turn but I was able to avoid hitting anything. Drove around for ~2 hours making multiple stops at multiple stores with no issues until... same day, Saturday January 10th 2026 1:55 Driving approximately 5mph, released the accelerator to begin pulling into a parking spot and the power steering failed. This was a safety risk to my family and to the pedestrians in the parking lot. Saturday January 10th 2026 1:55 I immediately called Wilde Honda Waukesha Wisconsin, which is the dealership that I bought it from (6/25/25 delivery date) They asked me to bring the vehicle in on Monday Monday January 12 2026 1:46pm Justin Green - Service Advisor called and stated that they can see that its an electrical issue but cannot diagnose fully. He stated that they needed to bring in a more advanced technician so I would need to bring it back the next day. Tuesday January 13 2026 1:51pm Justin Green - Service Advisor called to inform that they were unable to replicate the issue and that my keys are at the front desk. 2:45 Spoke with service manager who advised me to continue driving the vehicle and bring it back if it happens again. He suspected that because it was snowing the day of the incidents, that the issue may have been caused by moisture.

Second row passenger seatbelt alarms even when the seat belt is connected and secured. Went to dealer and needed a new seat belt installed. Now receiving dash warnings of supplemental seat belt issues.

I have owned the car for not even a full year yet. It has 19,000 miles and I have already had to repair 2 bent rims. I have NEVER had this issue with any other vehicle I have driven nor does any other vehicle in my household have this issue. I just find it weird that I've had to spend $1000 in less than a year.