2022 HYUNDAI SANTA CRUZ Complaints

2022 Hyundai Santa Cruz Limited 29K miles bought in March at CarMax. I had 6/8 fuel injectors replaced under warranty but it took MONTHS and 5 trips to the dealer. I first had an issue with cold starting the engine and I got a cylinder 3 misfire code, and the first time I dropped it off in April they said they could not repro and sent me home...and then the story got worse.... May 10, 2024 I dropped off the vehicle for a second time due to an intermittent issue with rough cold starts and check engine light. May 24, 2024 All 4 of the high pressure fuel injectors were replaced and I was able to take home the vehicle after two weeks. May 25, 2024 one day later, after the repairs were made, another check engine light DTC P23F5F0 came on while driving the vehicle. May 29, 2024 I dropped off the vehicle due to DTC P23F5F0 as reported by Bluelink . May 31, 2024 The DTC was cleared from the system after a brief diagnosis and I was sent home with the vehicle with no repairs being done. June 1, 2024 One day after I picked it up, DTC P23F5F0 showed up again for me on the Santa Cruz. June 2nd, 2024 I dropped it off for this DTC for the second time. They drove it 250 miles and could not get the light to come back on. July 12, 2024 They released the vehicle over one month later, doing nothing but clearing the light, citing that they needed to replicate the issue for Hyundai corporate to pay for a repair. July 13th 2024, the day after I picked it up for this DTC the second time, the same malfunction indicator DTC 23F5F0 light came back on for me. I finally got the vehicle back in August after they replaced 2 of the low pressure fuel injectors. I've heard from others that failing fuel injectors can cause catastrophic failures on the highway.

2022 Hyundai Santa Cruz began shaking on the interstate and showing a check engine light on the dash. After pulling off the road to a nearby auto parts store, the ODB reader showed a DTC of P0301, which is a misfiring cylinder. A independent mechanic across the street from the auto parts store diagnosed the issue as a leaking fuel injector, but in order to get the repair cost covered, the vehicle had to be towed to a Hyundai dealership. The dealership did not have any loaner vehicles to offer and estimated 1-2 weeks to even officially diagnose the vehicle themselves. 2 weeks later, the dealership is estimating another 2-3 weeks or more, and Hyundai corporate will not approve any reimbursement for the out-of-pocket costs of hotel, towing, Uber, and rental until diagnosis AND repair is complete, which could be an unknown period of time.

On [XXX] my new 2023 Hyundai Santa Cruz’s transmission failed while driving. Vehicle down shifted with a noticeable loss in power and speed. This was a very dangerous condition as I was in traffic when this incident occurred. The vehicle’s odometer shows ONLY 4761 total miles since purchasing this car brand new at Sheehy Hyundai in Waldorf, Maryland INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A check engine light illuminated and the transmission system malfunctioned. Vehicle lost acceleration and would not shift until RPM was over 3k. It also would not allow manual or paddle shifting. Reviewed recalls and saw there is one for possible need of transmission replacement. I contacted the dealership and they said all recall work was addressed (transmission has never been replaced). They may have changed a part and updated a computer related to this recall but they were ADAMANT my recall had already been addressed. They made noise like I needed to pay for diagnostics. I took the car to an independent shop and paid them to diagnose as I was hesitant the dealer was being 100% honest with me. As it turn out YES. The transmission has failed and needs to be replaced. They provided me with the documentation showing this issue is recall related. (38,000 miles). My concern is that dealerships may mislead customers about this recall and cause possible dangerous conditions.

On 6/22/24 I had issues with my car not picking up speed and shaking while driving a major freeway. The same day I had an issues starting the car. When it finally started the engine light came on with a notice on my screen. Dealership replaced fuel injector. Stating that was the problem. Again, on 7/27/24 the same issues happened. Another fuel injector replaced by dealship. The car is 2 and half years old, under 30,000 miles. 2 of my fuel injector have been replaced. I do not feel safe for other drivers and myself driving the freeway with the hyundai santa cruz. Due to the fuel injectors that randomly keeps giving out. They replace 1 at a time. I feel like hyundai is waiting for a big accident before they replaced all of them. There are multiple complaints that I have seen regarding this problem. They need to be investigated thoroughly, people's lives are in danger. I don't know much about vehicles, but if a car continues to stall, vibrate and stop at anytime it will cause an accident.

The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while the vehicle was parked, he was made aware that flames had been observed emanating from the rear of the vehicle. Bystanders were able to safely extinguish the flames; however, local emergency services arrived as an added safety measure. No warning lights were illuminated. The vehicle was towed to the dealer, who had yet to diagnose the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V181000 (Trailer Hitches), but the VIN was not included. A fire report was filed. A police report was not filed, and no injuries were reported. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 38,000.

My wife and I were driving yesterday afternoon and on the highway we heard a very loud sound and pulled over and it turns out our sun roof glass (on a 2022 Hyundai Santa Cruz that I lease) seems to have spontaneously shattered. There was no falling debris that we could see, we did not see a rock coming at us, we were not near an over pass from which something might have fallen on the car. As far as I can tell, the glass just shattered for no discernible reason. (I took pictures). I almost lost control of the car it was that loud.

The contact owns a 2022 Hyundai Santa Cruz. The contact stated while the vehicle was in park, he attempted to load the vehicle through the rear tailgate door when the rear tailgate door completely detached. No warning lights had illuminated. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,392.

Instrument Panel said Navigation system had failed and to check the front sensor. Then the car went into limp mode and infotainment screen displayed - “A possible condition with your Engine Control System has been detected. A full system check is recommended to be done soon. Please contact you local dealership to schedule an appointment.” DTC 65312 was logged by the car. Took to dealer, they couldn't find the problem.

This vehicle was subject to a recall regarding a fire hazard due to faulty OEM wiring harnesses provided with the towing/hitch package. The recall was because of fire risk by the harness and it was recommended the vehicle be parked outside. A repair has not yet been made available by the manufacturer.