2021 HYUNDAI SANTA FE Complaints

The contact owns a 2021 Hyundai Santa Fe. The contact stated that while the back-up camera was activated, the screen display turned to a green color and no image was visible, creating a visibility hazard for the driver. The contact indicated that the failure was intermittent. The vehicle was taken to the local dealer who was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was not yet notified of the failure. The failure mileage was 21,000.

Refill inverter coolant comes up on my dash daily. I have taken the vehicle back to the dealership several times to get that serviced. After having the vehicle all day they tell me everything is running fine and they can’t find the problem or figure out why the message is coming up. This has been going on since I bought the vehicle in April. They assure me the vehicle is safe to drive and this won’t affect the vehicle in any way. This problem has not been resolved and I’m afraid serious damage will happen if this message keeps coming up and they don’t get it fixed.

Emergency braking comes on with no vehicles in front for 1/4 mile. Passenger front seat belt is no working properly. Caution Collision comes on sporadically. Clock does not show correct time. Stop-Start System works sporadically. A/C fan blows out defrost sometimes. Remote start does not always work or shuts off too soon. Case Manager does not return calls. Changed Case Manager but NO BETTER. Hyundai DOES NOT CARE.

While on a high speed highway in New Jersey the transmission suddenly lost power and the car was unable to move. It had to finally be towed to the Hyundai dealer on 7/26/2022 where it remains awaiting a new transmission. Neither dealer or Hyundai Corporate has any information as to when new transmission will arrive and be installed.

This car since 6/7/22 has been plagued with issues where is starts cutting out and stalling followed by the check engine light coming on flashing. This has happened many times and just happens while driving down the road. It is a very dangerous condition as you can not predict when it's going to stall out. The car has been in the dealership 3X for this problem and spent over 40 days there. Hyundai replaced the fuel injectors claiming that was the problem. It was over 35 days to get the back ordered parts. They were replaced and the car seemed to be running OK. I drove it for about 150 miles and it ran like new. Then on 8/13/22 while driving in traffic on NH Highway US1, it started doing it again. I went into the Hyundai dealership since was right there. I brought the technician out and showing him my running car with the running car with blinking CEL. They pulled into into the shop and ran a scan on it. They said there was no active codes. I asked to leave the car with hem so it could be investigated and there response we "we don;t have a car for you until next Tuesday". I was forced to drive off in a confirmed dangerous car. I pulled out into traffic on US1 and the car immediately lost power and started cutting out and the CEL was back on and blinking. I turned around on the very next street, turned the car off and back on and the CEL cleared. I pulled back onto US 1 and the car immediately lost power and started cutting out and the CEL was back on and blinking again. This very nearly caused a 2nd accident as ad zero power to accelerate. My concern is Hyundai has no idea what the problem is. They know there is a dangerous problem. The service manager drove the car/confirmed himself there is a serious issue. My other concern is the Hyundai dealership knowingly sent me away in a car they had confirmed for themselves was unsafe nearly causing a accident on the highway. I had to speak with the General manager to get a loaner to leave my defective car.

The sun visor does not meet the A Pillar. There is a large gap there. This gap frequently allows the sun glare to impact the driver.

While traveling 70 mph the vehicle had a sudden loss of engine and battery output performance while driving and began losing speed despite the accelerator being fully depressed. There was a very rapid decrease in speed, and no warning chime activated per manual. “Check Hybrid System. Stop Safely, triangle warning displayed.” Observed battery indicator rapidly deflecting left and right. The vehicle would not accelerate and had to be coasted through four lanes of traffic to get to the shoulder of the highway. While on an SOS call with Bluelink, who was unable to see the location of my vehicle, Oil Light illuminated, and a message on the dash said “Check Battery Discharge.” After the first Bluelink Operator was unable to assist in dispatching a tow truck due to the inability to see the vehicle’s exact location, the second Bluelink Operator was able to assist and dispatch a tow truck to the location and tow the vehicle to the closest dealership. The vehicle could not be turned on or placed in neutral. Was given a jump start to place in neutral to tow. Upon arrival at the dealership, the key fob would not register inside the vehicle for the service manager and technician to move with the tow truck operator. The vehicle was evaluated by the dealership and the only reported issue was a signal error that was present when the vehicle arrived at the dealership after being towed. Dealership reported radar was not vertical and contributed that to the cause of loss of acceleration on the highway despite not having identified it before or being a result of being towed. I requested this be reported if truly the cause since that could be catastrophic. The matter was considered resolved by the dealer since it couldn’t be duplicated. This unknown, continued sudden loss of output power, acceleration, and electrical power is a Serious Safety Defect and significant impairment to the vehicle, posing a fatal risk for the operator and other motorists on the road. Occurred at 24618 miles.

While I was traveling 70-75 mph the vehicle had a sudden loss of engine and battery output performance and I began losing speed. There was a very rapid decrease in speed, and no warning chime activated per manual. “Check Hybrid System. Stop Safely, triangle warning displayed.” The vehicle would not accelerate despite pressing the gas pedal all the way to the floor and had to be coasted off the interstate through three lanes of traffic to get to the shoulder. No fault indications were present in the Bluelink app despite warnings present on the dash. Mileage was 6506 at the occurrence, vehicle was in Smart. Adaptive Cruise Control and Lane Keep Assist were being utilized, when disabled acceleration did not return. I was advised to turn off the car and turn it back on due to no faults present via remote troubleshooting tools and no dealership within 150 miles, and the vehicle resumed operating okay. After taking it for service at the next available “emergency slot” two weeks later at my local dealership and the car being there for one week, they reported condition could not be duplicated, the vehicle is operating to the manufacturer's specifications. I noted my serious concerns and that a serious safety defect that allows a vehicle to lose all acceleration on the highway and the vehicle not sounding a warning chime can lead to dangerous scenarios on the road and I was assured there was nothing wrong with my vehicle and it would not occur again as it was operating within manufacturer specifications. The vehicle did have a subsequent failure of this same type at a later date. It was not investigated by anyone other dealership. The manufacturer failed to address the loss of acceleration concerns when requested. No chime activated but should have received one per manual. A safety warning was present on the dash, “Check Hybrid System. Stop Safely” service warning triangle. I am unsure how long it appeared before the loss of acceleration due to no chime.

Seat full forward, into the dash with no input from operator. SECOND OCCURRENCE 08/04/2022 at 1700 Central time when parking the Santa Fe in the garage. When turned off, the driver's seat ran full forward and reclined forward into the dash - unsafe and potential injuries -- have a photo. I will be contacting the local dealership tomorrow to schedule an appointment for an inspection and routine maintenance. Since this is no longer an isolated occurrence we will be asking our dealer for assistance. Complaint Number 11475184

I took my car to the dealer because it hesitates when accelerating. I was told since no lights are on there's nothing they can do. This can be very dangerous as it jerks when accelerating