2022 HYUNDAI SANTA FE PLUG-IN HYBRID Complaints

From park to Drive or reverse there’s an issues with changing in between doing so. Loud noise and shake to the car when engaging in the new gear. Then it sounds like the cars accelerating but parked, not moving. When you put it back in drive a loud thud then revving noise occurs. Once driving again just after there’s little to no movement when you put your foot on the pedal. When you drive it’s slow to go. You can hear the car trying but you’re hit going the same pace as the other cars on the road. Seems unsafe. This has happened more than once. I mentioned it to the delayer they said it was fine. No issues.

While driving on the freeway, another vehicle passed me in the lane to the right of me. Right before it passed me, my car triggered automatic emergency braking for no reason. It was very terrifying. The other car was in its own lane the entire time. This has happened multiple times.

The contact owns a 2022 Hyundai Santa Fe. The contact received a notification for NHTSA Campaign Number: 23V181000 (Trailer Hitches); however, the parts for the repair were unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

I was idling for 15 minutes and then drove for 10 minutes at which time the Check Hybrid System Stop Safely alert showed on my dashboard with the red light. I was on a bridge and could not stop in the middle, this was very terrifying and dangerous as I was loosing acceleration and speed and it felt like the car was about to totally turn off, i was losing control, I was pressing on the brake and i felt it was not braking at which I point luckily I was at the end of the bridge and pulled aside, and turned it off. I waited 15 minutes before turning it back on and drove it back home. As I was driving it I can see the battery level rising. I plugged the charger that night to charge it and it started charging but then suddenly stopped and would not charge. Since then I tried charging it again and it charges for an hour and stops. I took it the dealer at the earliest appointment I can get and they ran diagnostics and no code came up. They said that it had to do with the coolant and they put in a new coolant and that should hopefully solve the charging issue. I tried again to charge it at home and again it charged for an hour and then it stopped and will not charge again. I am scared to drive it far now and especially on brides.

I was driving on a road approaching a right turn to enter into my neighborhood that has a 3 way intersection where only cars exiting the neighborhood have a stop sign. I turned my right turn signal on as I began to slow down and approach the turn (without stopping as there is no stop sign for my path). As I was about 1/4 way into the turn, an alert for either lane keep assist or driver assistance warning appeared and the steering wheel suddenly could not turn and I was forced to drive straight. Luckily, there was no car waiting at the stop sign or I would have hit them. I hit the brakes and was on the wrong side of the road pointed towards the curb. I saw multiple error messages for lane keep assist and drivers assisted warning but could still not turn the wheel. I slowly drove the car forward, wrestling the wheel to turn enough so I could park on the wrong side of the road. I tried putting the car in park and then drive again but it did not help. I turned the car off and on and the errors cleared and I could turn the wheels again. I then proceeded to slowly start driving home and less than 1/4 mile later as I was rounding a gentle curve (I did not use any turn signals), the same error occurred and I suddenly could not turn the wheel so I slammed the brakes and stopped in the middle of the road. I again turned the car off and on to reset and proceeded to drive the remaining 1/4 mile home and park in my driveway. I immediately contacted the Hyundai dealer and was recommended to have the car towed to the local dealer as it was unsafe to drive. Upon towing the car to the closest dealer, I was able to back the car off the tow truck and park it. While parking, the steering locked up again and I took the attached pictures of the error messages and showed the technician. The dealers in the area all indicated they were so backed up they could not diagnose the car immediately. I called Hyundai to open a case. It has been 2 weeks and they still have not diagnosed the car.

During the accident, the airbag in the steering wheel, barely deployed and threw sparks in the air. Passenger door airbag ruptured. I have pictures of the torn airbag. The cab of the vehicle filled with smoke and sparks came out around the steering wheel. Driver felt like their pants are on fire. To the best of my knowledge, there has been no inspection of the airbag system.

The accident took place on February 13 at approximately 7:40 a.m. My wife (the primary driver of the vehicle) had just dropped my son off at school and was pulling the vehicle into our garage as she has done at least four times a day since we purchased it in February 2022 for use as our primary family vehicle. She pulled into the garage, came to a complete stop, pressed the “Park” button and confirmed that the vehicle was in park, and removed her foot from the brake. The vehicle then lurched forward and collided with a storage cube adjacent to our garage wall, causing extensive damage to both the front end of the vehicle and the garage/dining room wall. Within minutes of the accident, I contacted Temecula Hyundai (our local dealership and service center), informed the Service Manager of what had just happened, and asked them how they wanted me to proceed given the fact that the malfunction was a warranty issue. They directed me to handle the accident through my insurance company. I specifically asked whether the vehicle needed to be preserved in place and not driven in order to maintain the scene and/or vehicle for investigation, and they said no. Nevertheless, we brought the vehicle to Hyundai that day to have it inspected and computer diagnostics run, since I suspected both might be necessary. They said the computer likely wouldn't capture this type of issue. We waited several weeks for our assigned Hyundai Case Manage (Tracy) to contact us with further instructions (which never happened, despite several requests for her and/or a supervisor to contact me), but eventually followed our insurance company’s instructions to take the vehicle to Caliber Collision to proceed with repairs, which were completed on March 30. We are still waiting for Hyundai corporate to address the issue.

My car has been in the shop 4 times for my blinkers not working. It has been there for almost a month in total. Most recently the dealership gave it back saying they cannot replicate the problem so they cannot fix it. However, everyone I drive my car the blinkers says its not working so I don't know how it cannot be replicated. I sent photos of the light indicating it was broken. When I reached out to hyundai they are refusing to call me back or address this issue. My case manager closed it stating the dealership said there was nothing wrong. It feels unsafe that my blinkers only work 50% of the time and hyundai is refusing to address it. It was in the shop for weeks so obviously something was going on.

When Lane Follow Assist(LFA) is engaged, the vehicle is expected to steer itself following lane markings. eg: in freeways. Even when engaged, at certain times, the vehicle disengages this feature possibly to due to failure to detect lanes or due to any other issues. This disengagement happens without any audible notice to the driver. All that happens is a very small icon in the console turning white from green. This can be easily missed as it can be easily hidden behind the steering wheel. Moreover, it's not safe to keep looking into the console when the driver is supposed to watch the road ahead. As heard, this issue is present in many Hyundai vehicles. An audible warning and bigger icon notification are most important for these safety critical situations. A driver may never know that the LFA is disengaged and probably can be in a collision before the driver realizes it. This is an important safety issue.

Car's power steering has suddenly stopped working twice while I was driving. -- First time occurred on 7/24/2022. I was driving approximately 30 mph at the time. I was able to retain control of car and safely park. When steering stopped working, steering light illuminated red. I also got warnings about lane-keeping assist and blind spot detection features. According to Hyundai customer portal, car recorded the following DTCs (diagnostic trouble codes): -- * C168886 (System: CHASSIS; Sub-System: LKAS) * C240162 (System: CHASSIS; Sub-System: EPS) -- After I turned car off and back on twice, warnings cleared and power steering started working again. -- I had car transported to nearest dealership. -- Dealership's service department investigated and indicated the following: -- SCANNED SYSTEM FOR CODES FOUND HISTORY CODES C240162 MOTOR CIRUIT C16886 MDPS C168881 MDPS SIGNAL C168808 MDPS SIGNAL HISTORY. -- Their corrective action was as follows: -- CHECKED GROUND CONNECTION FOR MDPS. GOOD. FOUND LOOSE CONNECTION AT DRIVER'S LEFT FOOT KICK PANEL LOOSE. CLEARED CODES AND TEST DROVE VEHICLE 3 MILES OPERATING NORMALLY -- However, when I picked up car on 7/29/2022, immediately after exiting dealership's parking lot (while driving at low speed), power steering suddenly stopped working a second time. There were similar warnings (probably about lane-keeping assist and blind spot detection features again), but Hyundai customer portal shows no DTCs this time. -- I returned car to dealership's service department for them to investigate further. -- Sidebar: A coolant line in car's engine compartment was replaced in June 2022 due to rodent damage. When dealership was first looking at this steering issue, I reminded them of that occurrence and requested that they consider possible rodent damage to electrical system as a cause of the steering issue. They did not notice any such damage.