2017 HYUNDAI SONATA Complaints

The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while her husband was driving 65 MPH, the vehicle began to shake and lost motive power. The contact stated that her husband pulled off the highway safely. The driver then attempted to re-enter the highway, there was a loud bang from the engine that shook the vehicle. The vehicle stalled. The contact stated no warning light was illuminated. The vehicle was towed to a dealer and diagnosed. The dealer service manager informed the contact that the failure was related to NHTSA Campaign Number: 21V727000 (Engine) for which the VIN was included. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,000.

At just over 100,000miles my check engine light came on while driving down the highway and the vehicle went immediately into limp mode. Attempted to replace knock sensor, attempt did not remedy the issue.

The engine started knocking on the freeway and all the lights in the car went off. The engine failed and I barely made it off the freeway. I was almost hit by two cars trying to get to a safe place. The engine has the same issue as the other morsels that have recalled the engine for the same rod failure issue but Hyundai has not extended the recall to the plug in hybrid. This model also bends to be recalled because it is a danger to all owners and other drivers. Hyundai declined to repair the defective engine.

My car was driving just fine then it wasn’t accelerating right and it went into limp mode. I was about 12 miles from home. I made it but the next day on the way to the dealership the engine just died about a mile from my house. Engine light came on. I always get my oil changes on time. Dealership says engine oil is sludged due to negligence. No negligence I believe faulty engine caused containments and have very bad oil consumption. My theta engine was left out of the campaign and my warranty was denied.

In May 2021,the car began using excessive oil powered down with engine knocking, ticking, and missing when acceleration was tried. We regularly change the oil and it was using a quart of oil every 2,000 miles. We took it to Hyundai and they reset the chip. In February of 22, the engine began knocking and ticking. It powered down and the engine light came on. We had put oil in it over the weekend as we have to do now weekly as it is using excessive oil. After only 500 miles, it powered down in safety mode and began knocking and ticking with no acceleration. We had the oil changed early, but it did not help. I was in safety mode for 76 miles on my way home from work. It has 163,000 miles on it and is only 6 months from pay off.

Check Engine light on,, throttle stuck/revving high in idle. Vehicle lunges forward without touching the gas pedal. Difficult to keep brake applied to stop it from lunging forward. Yet, little to no power over 25mph. Vehicle still under manufacturer, dealer and wrap warranty which was purchased at the dealership at point of sale. Vehicle affected by theta II engine safety campaign. Hyundai extended the powertrain warranties for all affected vehicles. Manufacturer and dealer notified of the safety issue on vehicle. Both unconcerned and uncooperative. Upon attempting to get my vehicle serviced; Was first told 8 weeks before my car can even be looked at. That no loaners are available(I am entitled to a loaner of a vehicle in the same class as mine per my warranty)I reiterated the safety concern. Hyundai and dealership failed & continue to fail to make this issue a priority. Explained that I could not drive the car for 8weeks. That it's dangerous, its going to kill myself or someone else. At the very least it will cause injury. Still no solution offered by manufacturer or dealership. Hyundai representative gave me an itinerary #(?) for reference. Also, attempted to sell me another warranty. I explained that my vehicle was covered by THREE warranties. I don't NEED another warranty. I NEED my car fixed and for someone to make this safety issue a priority! My car was a CPO purchased 5/28/20. Less than 30days after sale the check engine light came on & the car started misfiring. It was able to be serviced quickly, a loaner was given to me promptly and the issue was "fixed". This has now reoccured 6 times. Each of those 6 times my car was able to be brought in and serviced quickly, a loaner given to me. The dealership nor the manufacturer will resolve the current safety issue. The car is going to cause bodily harm and/or a fatality & they will have blood on their hands.

On January 8, 2022, I called McGrath City Hyundai and Genesis of Oak Park to ask about any recent recalls on my vehicle due to my engine leaking out oil after putting in new oil. Prior to that, I had a mechanic look at it in case the oil change place made a mistake on their end and found they were not at fault. So after the Hyundai dealership told me there was 2 recalls that she can see from her end based on my VIN, 1 for the engine and the other for the trunk, we set up an appointment to try and repair the vehicle because at this point the vehicle was not drivable and we had to get it towed. We also had no prior knowledge that there was any recall due to the fact we bought the vehicle in May of 2020 from a dealership called Toyota of Lincoln Park. After bringing in paperwork to Hyundai in person for proof we have been maintaining the car and after waiting weeks for our car to be fixed, we are being told they cannot fix the engine due to the fact that the recall was from 2018 and the previous owners did nothing to resolve the issue. We were also told that the dealership that sold us the vehicle cannot look up recalls from other vehicles and only can do it with Toyota. The car had already almost failed on the expressway and could have caused an accident had we not pulled off to the exit. And we were fortunate enough to get it to our home. The engine wasn't locked up and we feel now it might be while in the hands of Hyundai. Hyundai has denied the claim to have it serviced due to it being a 2018 recall and all we want is the car running again. We cannot afford to get another car and it is our only means of transportation.

Hybrid system warning! safely stop and do not drive Hyundai dealership in California, keep it over week No answer when they can find a problem for stopping car go forward, only reverse. I was driving 65 miles on heavy traffic suddenly stop on California highway 57. Car was towed to Hyundai dealership near.

Purchased this car brand new in 2017 from a Hyundai dealership. Started having issues with it 2 years later and up to now. The engine light is consistently illuminated, the oil light comes on within about a few weeks of having the oil changed with just local neighborhood driving and I have to have my oil changed every 4-6 weeks when even just driving no more than 20-30 miles a week, the mechanic who does my oil changes stated there is no oil leak but the oil stick keeps coming up BONE DRY which results in costly oil changes on a extremely regular basis. The engine has been and continues to do a very hard almost violent knocking that is so strong it can be seen from the outside of the vehicle and has affected the way i have to drive the car. The engine hesitates to take off and according to several mechanics who have looked at the vehicle it keeps misfiring because of oil pooling in the spark plugs that has been changed on a regular monthly basis now. There is a large amount of smoke that pours from the exhaust when accelerating. This vehicle is a hazard to drive and contacting Hyundai although this model and year is included in the engine recall, yields nothing but a pain as they have informed me, that my “Vin” out of all of the other 2017 Hyundai Sonata’s isn’t included in the nationwide recall of my particular vehicle…. Just my luck? I think not, Hyundai needs to acknowledge the multitude of hazards that they have manufactured and have out on road and properly offer assistance to these vehicle's owners to rectify this issue.

"Steering wheel exclamation" red warning dash light came up on dash and lost all power steering abilities.