IC BUS Complaints

School Bus- Engine exhaust pipe from the exhaust manifold has melted from excessive heat in the system creating large hole for fumes and potential fire to escape. Exhaust is inadequate for the heat levels from the engine or engine performance is misprogrammed to create excessive heat/fuel. Widespread issue with many school buses in our fleet with the same powertrain.

School buses. We have a fleet of these and the condition is happening repeatedly and to almost every bus with this PSI brand 8.8L gasoline engine. The engine exhaust downpipes melt from excessive heat and/or fuel. The pipes then crack and produce an exhaust leak near the body firewall. Potential for exhaust and flame to escape from the pipe.

The contact operates a 2024 IC BUS PB105. The contact stated that while attempting to refuel the vehicle, gasoline started spilling from the fuel filler neck, leaking fuel down the side of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The contact was informed that all the parts in the refueling system had been replaced except the fuel tank; however, the failure persisted. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 1,100.

The contact owns a 2022 IC Bus CE SBUS. The contact stated that while performing the required 90-day fleet inspections, it was observed that the brake pads were abnormally worn. The contact stated that drivers have since reported reduced stopping power among the identified affected vehicles. The contact also stated that 36 vehicles were included and had experienced the failure. There were no warning lights illuminated. The vehicle was taken to the dealer, who confirmed that the brake pads were experiencing abnormal wear resulting in reduced functionality; however, the dealer was unable to provide a cause for the failure; however, the dealer hypothesized a brake line or hose failure, structural fault, and/or aggressive driving as possible causes. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 17,000.

The side emergency windows hinge have a defect in the frame that allows the frame to drop (distort) making opening difficult. The distorted hinge allows the window to drop making it drag on frame. This is one of 15 buses I have with the same window and same issue.

FUEL SPLASH BACK WHEN FILLING AND MULTIPLE EVAP CODES. IT IS THE FUEL CAP AND DRIVER NEEDS TO PUSH DOWN ON CAP TO SEAT IT, BUT IT CLICKS FOR BEING TIGHT BEFORE IT IS SEATED. IT WILL GIVE A FUEL SMELL ON THE BUS WHEN IT RUNS THE EVAP TEST THEN THE KIDS REPORT IT TO THE DRIVER AND THE CHECK ENGINE LIGHT COMES ON. WE HAVE MULTIPLE OTHERS THAT WILL SPLASH BACK FUEL WHEN FILLING. THESE ARE ALL GAS POWERED BUSES.

K Neal International delivered an unsafe school bus to me. The bus leaks when it rains; onto the seats and students. The stop arm malfunctioned; staying in the open/on position, causing confusion for other drivers. This turned out to be an electrical relay problem. The driver side window has a gap in it large enough for a small animal to get through. When it's windy out, the entry door opens on it's own while driving along. This is a brand new 2023 school bus. Why are these things happening to a supposed brand new bus. Also, my suspension has already begun to leak. NHTSA doesn't have any recall information listed for my VIN, but I've received recall paperwork from IC Bus, LLC/Navistar about a recall on the hex flange lock nut. Why do you, NHTSA, not have this recall listed??? This school bus is unsafe, and K Neal International Navistar needs to be held accountable. Their products and workmanship are far under par; and definitely unsuitable for student transportation. Please do something about them before students and drivers and the public get hurt.

K Neal International delivered an unsafe school bus to me. The bus leaks when it rains; onto the seats and students. This is a brand new 2023 school bus. Also, my suspension has already begun to leak. NHTSA doesn't have any recall information listed for my VIN, but I've received recall paperwork from IC Bus, LLC/Navistar about a recall on the hex flange lock nut. Why do you, NHTSA, not have this recall listed??? This school bus is unsafe, and K Neal International Navistar needs to be held accountable. Their products and workmanship are far under par; and definitely unsuitable for student transportation. Please do something about them before students and drivers and the public get hurt.

The contact's school district owns a 2019 International 3000 school bus. The contact stated that the seat belt buckles were broken. The vehicle was repaired by the dealer on two separate occasions, on 11/202020, when 18 seat belt buckles in the first 3 rows were broken and replaced and on 12/17/2020, when 15 seat belt buckles in the first 3 rows were broken and replaced. The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 71,474.

THE BUS WAS ON THE HIGHWAY GETTING UP TO SPEED WHEN THE TRANSMISSION HAD AN ELECTRIC COMPONENT FAIL AND THAT CAUSED THE LOSS OF ENGINE POWER WITH NO THROTTLE RESPONSE. THE VEHICLE COASTED TO A STOP AND HAD NO WAY TO MOVE THE VEHICLE AT ALL. WE HAVE SISTER BUSES THAT THIS HAS HAPPENED TO ALSO BUT IT HAS BEEN AT A PARKING LOT OR IN OUR LOT WE HAVE 5 MORE OF THESE BUSES. IF THIS HAPPENS IN AN INTERSECTION OR APPROACHING AN INTERSTATE HIGHWAY THERE IS NO WAY TO MOVE THE BUS OTHER THAN A TOW TRUCK . EATON TRANSMISSION HAS A REPLACEMENT PART TO FIX THIS ISSUE BUT THERE IS NO RECALL OR SERVICE BULLETIN ON THIS ISSUE.THESE ARE LOW MILEAGE UNITS WITH 20,000 - 30,0000 MILES ON THEM. THE PART THAT FAILS IS A MAGNET IN A PLASTIC HOLDER THAT GETS BRITTLE AND FALLS APART OR THE MAGNET BREAKS APART CAUSING THE SAME RESULTS OF NOT BEING ABLE TO MOVE THE VEHICLE UNDER ITS OWN POWER. ACCORDING TO THE BUS COMPANY, THEY HAVE HAD THE SAME PROBLEM IN OTHER BUS COMPANIES WITH THE SAME TRANSMISSIONS. WE HAVE NOT RECEIVED THE INVOICES ON WOK PREFORMED FROM THE WARRANTY DEPARTMENT YET.