2002 INFINITI QX4 Complaints

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. IN ADDITION, THE LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V244000 ( STEERING, SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 164,825. ..UPDATED 05/17/16 *BF UPDATED 05/11/18*JB *TR

TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE DRIVING 35 MPH, THE CONTACT WITNESSED AN ABNORMAL NOISE EMITTING FROM THE DRIVER SIDE STRUT AREA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL BANGING NOISE WHEN DRIVING OVER A BUMP IN THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION BECAME INOPERABLE AND THE STRUT HOUSING WAS CRACKED. AS A RESULT, BOTH COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V361000 (AIRBAG). HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE CAR STOPPED RUNNING AND THERE WAS A STRONG SMELL OF SMOKE, AFTER HAVING THE CAR TOWED TO THE INFINITI DEALER WE WERE INFORMED THAT THE ENGINE CONTROL MODULE THAT CONTROLS THE CAR HAD BURNT OUT. FORTUNATELY, WE WERE ON A LOCAL SIDE STREET. HAD WE BEEN ON THE HIGHWAY AND THE CAR JUST SHUT DOWN WE WOULD NOT HAVE BEEN ABLE TO GET OUT OF TRAFFIC. THE REPAIRMAN STATED THE MODULE WAS COMPLETELY BURNED. AFTER PAYING $2235.12, TO REPLACE THIS ITEM SINCE THERE IS NO AFTERMARKET EQUIPMENT. *TR

TL-THE CONTACT OWNS A 2002 INFINTI QX4. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MANEUVER AND OVER A PERIOD OF TIME BECAME PROGRESSLY WORSE. THERE WERE NO PRIOR WARNINGS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO LOCATE A PROBLEM. THERE WAS A RECALL ASSOCIATED WITH THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 11V244000 (STEERING , SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 81,000. JS

THE FRAME OF THE CAR IS RUSTED OUT, MAKING THE TRUCK UNSAFE FOR DRIVING. THE RUST IS ALSO NOTICED ON THE RUNNING BOARDS, AND A LARGE PORTION OF THE REAR SUSPENSION SYSTEM. I HAVE HAD THE RECALL FIX APPLIED ON THE PASSENGER SIDE, HOWEVER RUST IS SPREADING LIKE WILD FIRE THROUGHOUT THE ENTIRE FRAME. *TR

POWER DOORS, LOCKS AND WINDOWS STOPPED WORKING. KEYLESS ENTRY WOULDN'T WORK. DRIVER SIDE DOOR KEPT LOCKING ON ITS OWN AND KEY WOULDN'T UNLOCK IT. BATTERY KEPT DYING.

AT THE TIME OF THE INCIDENT, I WAS TAKING A LEFT HAND TURN INTO A DRIVEWAY GOING APPROXIMATELY 5-10MPH WHEN I HEARD A "POPPING" SOUND COME FROM THE RIGHT SIDE OF THE CAR AS I WAS TURNING. AFTER FURTHER INVESTIGATION, THE SOUND WOULD OCCUR WHEN TAKING A RIGHT OR LEFT TURN, EITHER ACCELERATING OR NOT. I FELT INCREDIBLY UNSAFE DRIVING IT. TOOK IT FOR AN INSPECTION AT A TRUSTED MECHANIC ON 7/29/13, HE TEST DROVE IT AND DEEMED IT UNSAFE TO DRIVE. I WAS TOLD BY THE MECHANIC THAT HE COULD NOT REPAIR IT BECAUSE IT WAS A MANUFACTURING ISSUE DUE TO A LOT OF CORROSION UNDER THE CAR AND THE WORK NEEDED TO BE DONE BY THE DEALERSHIP. TOWED TO THE DEALERSHIP ON 7/30/13, DEALERSHIP WILL NOT FIX IT, SAYS IT IS NOT A MANUFACTURING ISSUE. REWIND TO APRIL 20TH, 2011, QX4 2002 RECALLED IN A NUMBER OF STATES INCLUDING MASSACHUSETTS, ORIGINAL RECALL DATE: 4/20/11 FOR CORROSION PROBLEMS DUE TO ROAD SALT AND SNOW/WATER. THE RECALL ID STATES THE CONSEQUENCES OF THIS CORROSION WILL BE THAT "THE STRUT HOUSING MAY CRACK AND PULL AWAY FROM THE INNER HOOD LEDGE ASSEMBLY. THIS MAY LEAD TO GRINDING NOISES, INCREASED STEERING EFFORT, AND POSSIBLY STEERING COLUMN TO BREAK, RESULTING IN THE LOSS OF STEERING CONTROL, WHICH COULD RESULT IN A CRASH." BACK IN THE WINTER OF 2011-2012, TOOK THE CAR TO THE DEALERSHIP BECAUSE THE VEHICLE WAS PART OF THE RECALL. I WAS TOLD BY THE DEALERSHIP THAT THE CORROSION PROBLEM WAS FIXED AND THE CAR WAS SAFE TO DRIVE. NOW I HAVE A DEALERSHIP THAT REFUSES RESPONSIBILITY FOR AN OUTSTANDING CORROSION PROBLEM, A CLAIM WITH INFINITI THAT IS GOING NO WHERE AND A CAR I CANNOT DRIVE BECAUSE IT CANNOT BE FIXED. *TR

TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED THAT WHILE TRAVELING 3 MPH, THE ANTI-LOCK BRAKING SYSTEM WARNING LIGHT ILLUMINATED. THE SERVICE ENGINE WARNING LIGHT ALSO ILLUMINATED SHORTLY AFTERWARD. THE STEERING WHEEL THEN BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS DRIVEN TO AN AUTHORIZED DEALER WHERE IT WAS CONFIRMED THAT THE STEERING FAILED AND THAT THE VEHICLE WAS TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V244000 (STEERING:COLUMN ). AS A RESULT OF THE SUSPENSION FAILURE, THE ANTI-LOCK BRAKING SYSTEM HAD ALSO FAILED. THE TECHNICIAN WAS AUTHORIZED TO REPAIR THE VEHICLE UNDER THE RECALL BUT ONLY FOR THE STEERING FAILURE AND NOT THE ABS SYSTEM FAILURE. THE VEHICLE WAS NOT REPAIRED PER THE CONTACT'S REQUEST. THE MANUFACTURER WAS CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 89,445. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING ON THE INTERSTATE THE CAR STARTED TO ACCELERATE AND WAS NOT ABLE TO FULLY STOP WHEN I STEPPED ON THE BRAKES. ONCE THE CAR WAS PUT INTO PARK THE ENGINE REVVED ALL THE WAY UP TO 8. HAD THE ENGINE AND VALVES CLEANED WHICH THEY SAID WAS THE PROBLEM. ON 7/23/2012 THE SAME THING HAPPENED AND WAS TOLD THE SAME THING WAS WRONG GOT IT CLEANED BUT THE GAS PEDAL KEEPS STICKING AND THE CAR CONTINUES TO ACCELERATE. *TR