2014 INFINITI QX60 Complaints

Arrived home, turned off engine while walking away from the car noticed the right front head light was off. after trying a few times to assess the problem, on 1/17/2022 took the car to the service department at South Motor Infiniti dealer (where car is always taken for maintenance). A few hours later, after they did a diagnostic report ($217.00) the Service Rep called us to get authorization to repair, the "BALLAST is fried must replace headlight", (cost $2,541.00 + tax) and recommended to repair the left front head light because it was very likely to fail also, another $2,541.00, we declined to do the work, simply cannot understand how can a light bulb may cost so much, is this logical? or maybe the original part was defective to begin with? Today I called Infiniti Consumer Affairs and they suggested to file a complain with your department, nothing they can do. My car was purchased brand new, Sept 2014, always properly maintained by the dealer, no accidents and driven less than 54,000 miles. I will appreciate if you can help me, any suggestions? Thank you very much,

2014 INFINITI QX60. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE DEALER KNOWINGLY SOLD A VEHICLE THAT HAD AN OPEN RECALL, AND DID NOT HAVE A FIX. THE CONSUMER REQUESTED A LOANER VEHICLE UNTIL THE VEHICLE WAS REPAIRED. THE DEALER DECLINED. THE MANUFACTURER WAS CONTACTED.

The contact owns a 2014 Infiniti QX60. The contact received a recall notification for NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Infiniti QX60. The contact’s son stated while driving approximately 65 MPH, the hood inadvertently unlatched and smashed the front windshield. The vehicle was taken to a local mechanic where it was diagnosed with needing the windshield, hood release latch, and cosmetic repairs to the quarter panels. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V033000 (Structure) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 80,000.

When accelerating car jerks continuesly and electronics do not work it is delayed

A few weeks ago our car was driving with a clunking noise, we took it to the shop and the transfer case was found to have metal shavings in the fluid. Our car only has approximately 81,000 miles on it. Our car was at the Infiniti dealership and they diagnosed the transfer case is going bad as well as the transmission. The car’s transmission has a known history of failure to this make and model and therefore it was still under warranty. This was the fourth time the transmission has been replaced! The technician told me about the transfer case, that it was not abnormal for it to go bad on this make and model of car as well. Please look into others with this car and it has there been similar reports, the repair was near $6000. I just paid and brought the car home today.

CVT have been told by one Infiniti Dealership the the fluids never need to be flushed, changed or filled. Then I hear about the Transfer Differential which I am assuming is the Transfer Case is leaking and that it would need to be replaced entirely along with the rear coupling costing nearly $10K in repair (Estimated $8,500 alone on these two items). I have found online people and even other Infiniti dealerships where these fluids are flushed and refilled regularly of which in discussing with the dealership these findings, they advised they never have to be flushed, but it is recommended through forums and other dealerships of such. In finding more about the history of my car, I have found that it has NEVER had a flush of the Transfer Differential or CVT or other factors of changing fluids. I advised I recently had a burning smell along with grinding. They only say I need to completely change that out. If I have a leak, then that should have been the first directive in fixing the seal (since this is a sealed compartment). I have 3 times where the power wasn't going to the transmission where I almost got into accidents. Thankfully, the other driver's were able to merge or brake as these were primarily city streets. I found a video where a gentleman had the same issue, the CVT was replaced, and the issue only got worse. How is this allowed or possible?

The contact owns a 2014 INFINITI QX60 HYBRID. The contact stated that he received a recall notification for NHTSA Campaign Number: 21V774000 (ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM); however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the vehicle would stall inadvertently while driving at various speeds. The contact was unsure whether there were warning lights illuminated and declined to provide additional information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact to rent a vehicle out of pocket. A case was opened. The vehicle was not diagnosed or repaired. The approximate failure mileage was unknown. VIN tool confirms parts are not available.

The contact owns a 2014 Infiniti QX60 Hybrid. The contact received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

Turned out it's a bad transmission issue. Nissan/Infiniti will not cover this under warranty, although, it's a known customer experience and concern. I have had to spend too much time/money to take care of this...wish we had NEVER bought this vehicle as it's now become a huge safety-related issue. The vehicle cannot move when you press the gas, it shudders, slips due to the transmission. You just don't have as much control as you would with a typical passenger vehicle FWD or AWD.