INTERNATIONAL Complaints

TL* THE CONTACT OWNS A 2006 INTERNATIONAL TOW TRUCK 4300. THE CONTACT STATED THAT THE STEERING WAS HARD TO CONTROL, CAUSING THE VEHICLE TO SWERVE AND VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE TRUCK WAS THEN TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC AND LOCATED THE FAILURE AT THE DIRECTIONAL BOX. THE TRUCK WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,450 AND THE CURRENT MILEAGE WAS 150,000.

COMPLAINT OF INEFFECTIVE LOW BEAMS. THIS 4X4 INTERNATIONAL 7400 WORKSTAR HAS BUMPER MOUNTED HEADLAMPS. INVESTIGATION CONCLUDED THAT "GROUND" AND "HIGH BEAM" WIRES WERE SWAPPED, RESULTING IN LOW BEAM CIRCUIT BEING COMPLETED THROUGH BOTH FILAMENTS OF THE HEADLAMP. OUTPUT POWER WAS GREATLY DIMINISHED AND LIGHTING PATTERN WAS DIFFUSE. THE PROBLEM APPEARS TO HAVE BEEN FIXED BY INTERCHANGING THE "GROUND" AND "HIGH BEAM" FEEDS IN THE HEADLAMP PLUGS. *TR

WHILE DRIVING AT INTERSTATE HIGHWAY SPEEDS, CONTACT WITH HIGHWAY EDGE RUMBLE STRIPS MAY CAUSE THE VEHICLE TRACTION CONTROL SYSTEM TO ACTIVATE AND CAUSE LOSS OF CONTROL AND/OR STABILITY OF THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2004 INTERNATIONAL 4400 DT466. THE CONTACT STATED THAT VEHICLE BURST INTO FLAMES FROM UNDER THE DASHBOARD WHILE PARKED IN THE GARAGE AND SHUT OFF. AS A RESULT, THE BUILDING ALSO BURNED DOWN. THE FIRE DEPARTMENT WAS CONTACTED AND NO INJURIES WERE REPORTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 120,000.

THERE IS A STAINLESS STEEL EXHAUST FLEX PIPE UNDER THE CAB, RIGHT SIDE, JUST AFTER THE REGEN DOSER THAT IS WRAPPED IN A FLEX SHEATHING. THE INSIDE OF THE PIPE CRACKS AND WHITE EXHAUST FLOWS OUT AND INTO THE CAB WHEN THE ENGINE GOES THRU A REGEN CYCLE. WE HAD SEVERAL DRIVERS COMPLAIN OF THIS ISSUE, UPON INSPECTION YOU CAN NOT FIND ANY VISIBLE CRACKS IN THE EXHAUST. SEVERAL DRIVERS WERE HAVING TO PUT THE WINDOWS DOWN IN ORDER TO ELIMINATE THE FUMES INSIDE THE CABIN WHILE DRIVING. AFTER SENDING TO THE DEALER, THEY ADVISED THAT THE PIPE WAS CRACKED INTERNALLY BEHIND THE SHEATHING AND NEEDED TO BE REPLACED. THEY ADVISED ON THE PROCEDURE TO CHECK FOR THIS SYMPTOM, YOU HAVE TO USE THE ENGINE SOFTWARE AND FORCE A REGEN SESSION. ONCE YOU DO THAT , YOU CAN SEE THE WHITE FUEL SMOKE AND SMELL RAW FUEL. THIS IS THEN DRAWN UP THRU THE HVAC DUCT AND PUTS IT INSIDE THE CABIN. THE REPAIR IS A 500.00 PIPE PLUS LABOR FOR A TOTAL OF 800.00. WE HAVE 2 OF 5 PROSTAR TRUCKS SO FAR THAT HAVE HAD TO HAVE THIS PIPE REPLACED, BOTH DRIVERS WITH SAME COMPLAINT. *KB

VEHICLE COMPONENT CODE: 132000 VISIBILITY: GLASS, SIDE/REAR OWNER OPERATOR OF SCHOOL BUS STATES THAT FOUR (UPPER-LOWER-RIGHT-LEFT) DUAL PANE DOOR WINDOWS HAVE FOGGED DUE TO WATER ENTRY BETWEEN THE PANES. OWNER HAS REMOVED THE PANES IN AN ATTEMPT TO CORRECT AND FOUND THAT (AT LEAST ONE OF) THE PANES HAD COMPLETELY SEPARATED FROM THE PANE "SANDWICH." OWNER WAS UNABLE TO REMOVE COATING FROM THE GLASS WITH SOLVENTS, ETC. THIS OWNER IS PART OF A GROUP OF EIGHT PURCHASERS WHO PURCHASED A PORTION OF "ON-SITE" INVENTORY OF BUSSES WHICH WERE ALL EQUIPPED WITH THE SAME GLASS FEATURE (I.E. PURCHASERS DID NOT SPECIFY THIS OPTION). OWNER OF A RELATED VEHICLE PREVIOUSLY FILED VOQ 10416533. *TR

OWNER OPERATOR OF SCHOOL BUS STATES THAT FOUR (UPPER-LOWER-RIGHT-LEFT) DUAL PANE DOOR WINDOWS HAVE FOGGED DUE TO WATER ENTRY BETWEEN THE PANES. OWNER HAS REMOVED THE PANES IN AN ATTEMPT TO CORRECT AND FOUND THAT (AT LEAST ONE OF) THE PANES HAD COMPLETELY SEPARATED FROM THE PANE "SANDWICH." OWNER WAS UNABLE TO REMOVE COATING FROM THE GLASS WITH SOLVENTS, ETC. THIS OWNER IS PART OF A GROUP OF EIGHT PURCHASERS WHO PURCHASED A PORTION OF "ON-SITE" INVENTORY OF BUSSES WHICH WERE ALL EQUIPPED WITH THE SAME GLASS FEATURE (I.E. PURCHASERS DID NOT SPECIFY THIS OPTION). OWNER OF A RELATED VEHICLE PREVIOUSLY FILED VOQ 10416533. *TR

HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE SINCE I PURCHASED IT 10/07. ELECTRICAL, WOULD NOT START IN COLD WEATHER, CONTINUAL DRAW ON BATTERIES REPLACED WITH NEW AND ALSO ADDED A THIRD. NUMEROUS EGR VALVES, EGR COOLERS, LOW PRESSURE FUEL PUMPS, FUEL SUPPLY CONNECTORS DPF'S, WILL NOT DO MANUAL REGEN WHEN INDICATORS ON DASHBOARD CALL FOR IT, THIS HAS NEVER WORKED PROPERLY, USES OIL AND ANTIFREEZE CONTINUALLY, STEERING COLUMN HAD TO BE REPLACED AT APPROX. 40,000 MILES, ALOT OF DIESEL FUEL HAS BEEN IN OIL, APRIL 2010,OIL AND AGAIN SEPT 2011. HAVE ALSO HAD TO REPLACE SERVICE DOOR MOTOR,CROSS GATE MOTOR(SEVERAL)THERMO PANE GLASS DOORS LEAKED, FORMED CONDENSATION AND DRIED LEAVING A CLOUDY RESIDUE RESTRICTING VISIBILITY, HAD TO BE REPLACED. MANY OTHER REPAIRS HAVE BEEN DONE TO. THIS VEHICLE DEALER REPAIR SHOPS ALSO DO NOT GIVE RECEIPTS WHEN WARRANTY WORK IS DONE. WHEN ASKED THEY TELL ME IT NEEDS TO GO THROUGH INTERNATIONAL FIRST AND THEN COPY WILL BE GIVEN, BUT RARELY HAPPENS. I SHOULD NOT HAVE TO KEEP ASKING. VEHICLE HAS BEEN IN DEALER REPAIR SHOPS AND MECHANICS HAVE DONE SERVICE CALLS MORE THAN 40 TIMES! THIS WAS MOST RECENTLY FROM THE END OF JUNE 2011 TO AUGUST 24,2011 AT TWO DIFFERENT FACILITIES WITH OUT ANY SATISFACTION, ONLY TO DRIVE IT AGAIN ON SEPT. 1,2011 TO HAVE MORE DIESEL IN THE OIL AND HARD TO START. ENGINE ALSO HAS A STUDDER, DEALER MODIFIED TRANI TO MAKE UP FOR THIS HESITATION WHICH HAS ONLY MADE IT WORSE. NOW DEALER HAS FINALLY AUTHORIZED INJECTORS TO BE REPLACED, MY CONCERN IS WHAT HAS ALREADY HAPPENED TO THE REST OF THE ENGINE? THE DEALER SHOULD PUT A NEW ENGINE IN WHILE THIS IS STILL UNDER WARRANTY OR LEMON LAW SHOULD ALSO BE ALLOWED FOR COMMERCIAL VEHICLES. *KB

TL* THE CONTACT OWNS A 2008 INTERNATIONAL CE SCHOOL BUS. THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND THEY DETECTED A CONDENSATION RESIDUE BUILDUP IN THE GLASS ON THE FOUR ENTRY DOOR PANELS. THE WHITE RESIDUE COMPLETELY OBSTRUCTED THE VISIBILITY. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 09/28/11*LJ UPDATED

2007 INTERNATIONAL 9400. UNIT #1 WAS EASTBOUND ON IR80 (THE OHIO TURNPIKE). UNIT #1 HAD A BRAKE SYSTEM ISSUE THAT STARTED A FIRE, BLEW OUT THE TIRES, AND ENGULFED THE VEHICLE. *LN ACCORDING TO THE POLICE REPORT, THE BRAKES WERE SET AND THEN RELEASE. IT APPEARED THE BRAKES BECAME EXTREMELY HOT AND BLEW A TIRE. A SECOND TIRE BLEW OUT AND THE FIRE INCREASED. (OHIO TRAFFIC CRASH REPORT # 10-0255-89)*JB