2019 JAGUAR I-PACE Complaints

Car will not charge over 72%. Dealer and Manufacturer are aware of the problem but have no answer on when they will fix the issue.

The contact owns a 2019 Jaguar I Pace. The contact stated that the vehicle was unable to charge over 75%. The battery and traction control warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V709000 (Electric System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The battery was replaced. There was a high voltage in the air conditioner compressor. The air conditioner compressor was repaired, but the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2019 Jaguar I-Pace. The contact stated that the battery failed to charge above 72%. The vehicle was taken to the dealer where it was diagnosed with a faulty battery and that the battery needed to be replaced. The vehicle was not repaired. The dealer submitted a technical ticket to the manufacturer; however, the contact had not received a response since December 2023. The contact researched online and discovered NHTSA Campaign Number: 24V183000 (Electrical System) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 20,000.

My start fire, jlr lowered charging to 72% in August still no fix with battery I heard of recall on 2019 jaguar ipace due to this issue on internet and what I heard on jaguar forum, but haven't received anything from jaguar land rover yet letters for recall were to go out to vehicle owners April 26, dealership was to receive letter from nhtsa on March 12

Recall was 441 Battery traction, could start a fire. All started in Aug 2023 had in for recall it lowered my range to 72%. I had 98000 Miles still under warranty when this happened. Had back in dealership in for 6 weeks. They got range back at 250 for 3 days then went back down to 72%. They had me bring it in 1st week of feb for another update and told me I had to pay for new battery $15000, when it was never fixed to get back to range 240. I was told I could drive it and it would still be under warranty even if I go past 100,000 Mike's since this happened when it was still under warranty, I need help, please.

Since purchasing our vehicle, we have been beset with several problems. The battery system to the vehicle has been malfunctioning consistently since at least June of 2022. The entire electrical system in the vehicle did not respond. We had to have the vehicle towed to the local Jaguar dealer. In June of 2023, we had another instance where the car was not coming on and we had been receiving notification about a “traction battery fault.” We again had to get the car towed to the local Jaguar dealer because the vehicle was inoperable. We were told that the electrical battery and the auxiliary battery needed to be replaced after a service inspection on June 30, 2023 and “that is why the vehicle would not start up for us.” We received notice on June 28, 2023 along with other Jaguar I-Pace owners about an open recall of the electric SUVs made from 2019 to 2024 in the United States. The recall notice number [XXX] was issued after the National Highway Traffic and Safety Administration (NHTSA) found that “The high-voltage battery overheating increases the risk of a fire.” The NHTSA required the following remedy that “the battery energy control module software will be updated by a dealer, or through an over-the-air (OTA) update. In addition, battery modules will be replaced as necessary. Repairs will be performed free of charge.” Our car received an OTA update to the software of the vehicle following the NHTSA recall and was cleared for pick-up on [XXX]. Yet, this did not solve the problems with the car. The battery problems have only become more severe with the vehicle. In December of 2023, we again experienced an issue where we got a “traction battery default” message. We took the car into the local Jaguar dealer out of fear of an electrical failure and the car becoming inoperable once again. The car stayed at the local dealer for over a month. The local Jaguar dealer informed us that the parts to replace the battery were on back order. Please see attached letter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

I turned my vehicle on and it showed a Gearbox Fault Detected message. I was able to put the car in reverse and accelerate to 2 MPH while reversing. The car began to slow down even with my foot on the accelerator as if there was no power. I was fully reversed out of my parking spot and went to put the car in drive as I was in the middle of the very busy parking lot with cars waiting on either side to continue driving. The car would then turn on the parking break as I pressed the accelerator, no matter which gear I was in. I was stranded at an angle, causing traffic to be delayed with cars backed up all the way to both entrances of the parking lot and vehicles in the street at a complete stop to enter with a 40MPH speed limit. I had to get my vehicle towed to Jaguar Dealer Service and after diagnostic the harness for the Parking Pawl has failed and needs to be replaced. If I had been reversing out of my home into the street, or really anywhere else than the parking lot I was in, I would have caused an accident. We’re lucky an accident wasn’t caused from people being stopped in the street.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 23V709000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, where the battery energy control module (BECM) software was updated; however, the Traction Battery Fault Detected message was displayed. The dealer diagnosed that the battery had a faulty cell and determined the battery needed to be replaced; however, the part was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

Concerning NHTSA ID Number: 11494560 Since filing the complaint in Nov 2022, the vehicle has had its parking assist module replaced, it was updated with latest software, and other camera software updated and calibrated. All of this was due to corruption and loss of functioning of all cameras when the software remedy for NHTSA Campaign Number: 23V709000 was installed. The problem of no backup and forward cameras remains. Conditions on 20 December 2023: 42F in garage. Destination 12.9 miles away. Arrived at destination with car reporting 21F degrees. Neither forward nor backup cameras worked; no images and no trajectory lines. Camera symbols on display indicate they are not available. After a 33 minute stop, got back in car, car reports still 21F degrees, backup camera now works, and forward camera does not. Drove back home (13.2 miles) and found backup camera works but forward camera is black screen with parking trajectory lines. It needs to be investigated for failure to comply with standards.

The contact owns a 2019 Jaguar I-Pace. The contact stated that the battery traction warning light was illuminated. The vehicle was taken to the dealer and was diagnosed, and the failure was linked to NHTSA Campaign Number: 23V709000 (Electrical System) however, the vehicle was previously repaired under the recall and was unable to receive a second free repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 8,117.