2020 JAGUAR I-PACE Complaints

I purchased the vehicle with approximately 56,000 miles. Within 2–3 weeks after purchase a “traction battery fault” warning appeared. I took it to a dealership, which said it was a battery module fault. They replaced defective battery cell under warranty (repair value ~$7,000–8,000). During the same initial period and continuing after the battery repair, the vehicle exhibited intermittent AC charging failures. It would begin Level 2 charging sessions and then terminate them prematurely. This includes both the Level 2 charger I installed new at my home upon purchasing the car, and commercial Level 2 chargers. The home charger would repeatedly show a fault that the vehicle was ending the sessions. Over the following months, the condition progressively worsened from intermittent to near-total loss of AC charging capability. The vehicle can still DC fast charge. Dealer diagnosed the failure as a defective BCCM requiring replacement at a cost of approximately $6,700. This is a known and documented issue: Jaguar has issued TSB SSM75883 (NHTSA Document MC-10227452-0001) addressing I-PACE vehicles unable to charge with BCCM fault code U3000-49, and TSB SFCC Jul20_11 (NHTSA Document MC-10178140-0001) for the 2020 I-PACE specifically. The vehicle cannot be charged at home or at any AC charging station, rendering it effectively inoperable for normal daily use.

When braking the car jumps then brakes, the electrical system flickers sometimes and it won’t go into gear. If not used for a couple days a warning comes on. This has happened 2 times despite buying a new battery is what the dealership said it needed. Now it’s in the shop again for the same thing and not once did they tell me about the recall and now charging me for the software updates from the recall

am submitting this complaint regarding a failure by the manufacturer (Jaguar Land Rover) to perform a federally mandated safety recall on my vehicle. •Vehicle: Jaguar I-PACE (U.S. specification) •VIN: [XXX] •Recall: NHTSA Campaign 23V369000 •Issue: Fire risk when parked This recall identifies a serious fire hazard, yet the manufacturer’s authorized representative in Jordan (Mahmoudia Motors) has refused to perform the recall repair. The refusal is based solely on the vehicle having a salvage title, and the issue has been incorrectly classified by Jaguar Land Rover Middle East as a warranty-related matter, which is not accurate. This is a safety recall, not a warranty claim. Key facts: •The vehicle sustained minor damage limited to the front right wheel area and has been professionally repaired •The vehicle is fully operational and structurally intact •Photographic evidence is available showing the minimal nature of the prior damage •The recalled components are present and serviceable I escalated the issue to: •Jaguar Land Rover Middle East (denied) •Jaguar Land Rover North America (no response) As a U.S. citizen owning a U.S.-spec vehicle subject to NHTSA regulation, I am seeking enforcement of recall compliance. ? Safety Concern The manufacturer is knowingly allowing a vehicle with a documented fire risk to remain unrepaired. This creates: •A serious safety hazard •Potential risk of fire, property damage, or injury •A clear case of recall non-compliance ? What You Want NHTSA to Do I am requesting that NHTSA: •Investigate Jaguar Land Rover’s refusal to perform recall 23V369000 •Clarify whether manufacturers can deny recall repairs based on salvage title status •Ensure that the manufacturer complies with its federal safety obligations INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Jaguar I-Pace. The contact stated that the battery failed, causing the vehicle not to start. No warning lights were illuminated prior to the failure. The vehicle was taken to the local dealer, who was unable to repair the vehicle. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System). The manufacturer was contacted and declined the buyback request. The failure mileage was approximately 70,000.

The contact owns a 2020 Jaguar I-Pace. The contact stated that one of the batteries overheated and damaged the other batteries. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System). There was an abnormal burning odor coming from the vehicle. The traction control warning light was illuminated. The local dealer was contacted for the vehicle to be diagnosed. The contact was informed that the battery module was damaged. The vehicle was repaired, but the failure persisted. The battery pack was damaged. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 99,800.

The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted, and the contact was informed that parts were not yet available for the recall repair. The manufacturer was contacted, and the contact was informed that parts were not yet available. In addition, the contact was informed that the buyback offer was not associated with the VIN. The contact had not experienced a failure.

My Vehicle ( 2020 Jaguar I-Pace) was at an authorized Jaguar repair shop for a repeated 12 volt battery failure. While there I was informed by the shop on 12/31 that the vehicle experienced high - voltage battery smoke, a thermal event during charging. 1)What component or system failed or malfunctioned, and is it available for inspection upon request? The High Voltage Battery - The vehicle is available at this time at McGovern Cars 888-670-9014 -315 New Karner Rd Albany NY 12205 2) How was your safety or the safety of others put at risk? risk of fire and explosion 3) Has the problem been reproduced or confirmed by a dealer or independent service center? It occurred at the dealer 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes by the Jaguar certified repair shop , not by police or insurance. 5)Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - First the 12 volt battery died, the vehicle was properly towed to the dealership for repair, They could not get the hood open , eventually they said the hood latch was broken, the replaced the 12 v battery and fixed the hood latch, they began charging the vehicle and the High voltage battery began to smoke. They reported they immediately moved the vehicle far from the building where as of now it still sits. I am unaware of any warn prior .

The contact owns a 2020 Jaguar I-Pace. The contact stated that while attempting to start the vehicle, the traction battery fault warning light illuminated. The contact stated that the parking brake light was blinking. In addition, the contact stated that two days prior to the failure, there was a burning odor inside the vehicle. The vehicle was towed to the dealer; however, the vehicle had not yet been inspected. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 24V085000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.

The contact owns a 2020 Jaguar I-Pace. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V369000 (Electrical System); however, the failure persisted, and the battery energy control module had been replaced several times. The contact stated that while starting the vehicle and driving at an undisclosed speed, the message "Traction Battery Fault Detected, Ok to Drive with Caution" was displayed. The vehicle was taken to the dealer, who determined that three battery energy control modules needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.

I’ve been getting a High Voltage System Fault on my dash. When I search for this online other users mention a fire risk, but when I brought it in to the Jaguar dealership they claimed they couldn’t see the error and sent me back home with the car. The dealership doesn’t seem to be taking this seriously. The error can pop up at any time, sometimes while driving, and sometimes just by pressing the start Aux button without pressing the brake to start the car. The error comes and goes and can go days without showing up but I seem to notice it when the temperature is hot out