2019 JAGUAR I-PACE Complaints

On January 28, 2025, I filed an online complaint #11639036 with you regarding Jaguar Land Rover of North America's (JLRNA) failure to comply with mandated Recall #23V637 concerning my 2019 Jaguar I-Pace (VIN [XXX] ------). During a follow-up call with your office on February 5, I emphasized the urgent nature of my complaint due to the safety risk at hand and attempted to clarify that this was not a new complaint, but regarding an existing recall. Yet, I have not received any form of response from your office over these last 4 weeks. Therefore, I am submitting this letter via certified mail/return receipt to ensure official acknowledgment of my complaint. Summary of Non-Compliance: Jaguar Land Rover North America (JLRNA) is in violation of U.S. Code Title 49, Subtitle VI, Part A, Chapter 301, Subchapter II, Section 30120, specifically regarding the unreasonable delay in remedying Recall #23V637, issued on November 18, 2024. Per the recall notice, JLRNA committed to reacquiring affected vehicles, including mine. Despite my full compliance with au necessary recall-mandated steps, JLRNA has failed to provide the required remedy, nor have they processed any payment or reacquisition of my vehicle. Section 30120 of the statute states: •(2) Failure to repair a motor vehicle or replacement equipment adequately within 60 days after its presentation is prima facie evidence of failure to repair within a reasonable time. •(3) If the Secretary determines that a manufacturer's remedy program is not likely to be completed within a reasonable time, the Secretary may require the manufacturer to accelerate the remedy program if there is a risk of serious injury or death. Since the recall was issued over 90 days ago, and JLRNA has not complied with its obligations, I am requesting that the Secretary of Transportation conduct a hearing to determine whether JLRNA has met the reasonable remedy requirements under §30120. The delay in compliance has placed my family and me at significant risk due to the fire hazard associated with th

Several battery modules have been replaced in less than two years of ownership. Spoke w JLR , they will contact me soon. It’s been almost 10 months and I have not heard back. My vehicle range has been incredibly reduced, thereby restricting driving range. Unable to charge for fear of property damage. Please assist with expediting this matter. Thanks.

This vehicle is a lemon. The electrical system has major fault. The vehicle stops randomly even when it is in motion, which is a major hazard in itself. Plus, the car battery is a fire risk. This vehicle is a weapon with potential to kill buyer, family, and friends, and cause property damage to anything nearby. It would possibly lead to a California-wide wide fire as well.

The contact owns a 2019 Jaguar I-Pace 90. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was limited to the distance the vehicle could drive due to limit on the available charge. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

Dear Sir, JLR is purposefully delaying repairing our cars, replacing the battery. They reduced our charging capacity to 80% as part of the H514 recall to avoid battery fires which makes the car unusable for long drives. Now as part of the recall H536, they are purchasing our vehicle at KBB value as of October 2024 which is low balling us. Car prices have taken major hit because of the battery issues/recall. I have a question relating to Recall 24V-633/H536. On your website the status is listed as: Recall Incomplete, remedy not yet available. The Jaguar recall website lists the status as: Repair Description: As a final remedy, JLR will reacquire vehicles from affected customers. It is reported that Jaguar Land Rover (JLR) is offering customers a buyback amount based on Kelley Blue Book (KBB) valuations as of 18 Oct 2024. This is the date that H536 was made public. However, on page 12 of your publication titled, "Motor Vehicle Safety Defects and Recalls: What Every Vehicle Owner Should Know", it states the following: "In the case of a vehicle recall, the manufacturer may choose to repair the vehicle at no charge; replace the vehicle with an identical or similar vehicle; or refund the purchase price in full, minus a reasonable allowance for depreciation." Question: If your stated remedy requires a manufacturer to "refund the purchase price in full...", how is it that JLR is allowed to remedy this unresolveable safety hazard with something other than full purchase price? Please provide details that include statutes if applicable. Thank you for your speedy response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jaguar I-Pace. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the battery warning light illuminated and a high voltage battery failure message displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The vehicle was towed to the dealer, where it was diagnosed that the battery energy control module had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer failed to complete the final remedy, which involved repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall buyback. The manufacturer was made aware of the failure, but no assistance was provided, and a case was opened. The failure mileage was approximately 67,000. Parts distribution disconnect.

Jaguar has had multiple recalls for the 2019 I-Pace to address the potential of a thermal overload event with the high voltage/traction battery through the use of software updates. The vehicle has a stated warranty that covers defects, and is good for 8 years/100,000 miles. The most recent software update has limited the ability to charge the battery to a max capacity of 80%, which was made available in November of 2023. It is not March of 2024 and a permanent fix has not been made available, and have been continue to drive vehicles that may be at risk for a fire. Jaguar does not be interested in honoring the terms of their warranty to replace a defective battery.

2019 Jaguar I-Pace vehicles are at risk of having their high voltage battery overload and smoke or catch fire. The manufacturer now are attempting to buy back the vehicles at KBB fair market values. Their fix should come at no expense to the owner, however they sold defect free and now are depreciated due to the fire risk, which is a great expense to the owners. Owners may not be able to replace the vehicles at these buyback prices and are forced to turn down the buyback offers. This is an unfair/deceptive practice that leaves owners liable of the fire hazard by driving their vehicles.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Fire danger for years in my 2019 jaguar ipace. Unable to solve. Resolution is finally to buy vehicle back, no action 4 months now waiting for action. In addition to 13 months in the shop. This is not prompt as they claim and it continues to be used on public roads, carrying passengers, parking and chaging in congested areas including next to hospitals due to the inaction. Someone needs to force forward motion before someone gets hurt.