2007 JAGUAR XK Complaints

TL*THE CONTACT OWNS A 2007 JAGUAR XK CONVERTIBLE. WHILE APPROACHING A STOP SIGN, THE CONTACT APPLIED THE BRAKES. THE VEHICLE LUNGED FORWARD INSTEAD OF STOPPING. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE KEPT MOVING FORWARD AT LESS THAN 2 MPH. THE VEHICLE DID NOT COME TO A COMPLETE STOP UNTIL IT WAS APPROXIMATELY THREE FEET INTO THE INTERSECTION. THE DEALER STATED THAT THE ISSUE WAS COMMON AND TO CONTINUE DRIVING THE VEHICLE. HE WAS ADVISED TO CALL BACK IF THE FAILURE RECURRED. THE VEHICLE WORKED NORMALLY FOR APPROXIMATELY 3,000 MILES BEFORE THE FAILURE RECURRED. IN THIS INCIDENT, THE VEHICLE LUNGED FORWARD AND STOPPED APPROXIMATELY TWO INCHES FROM THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THEY KEPT THE VEHICLE FOR APPROXIMATELY 24 HOURS, BUT WERE UNABLE TO FIND ANY FAILURES. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE; HOWEVER, HE IS SCARED TO DRIVE IT BECAUSE THE FAILURE COULD RECUR. THE FAILURE MILEAGE WAS 2,000 AND CURRENT MILEAGE WAS 5,000. UPDATED 09/29/08. *JB

JAQUAR 2007 XR XENON HEADLIGHTS (BILATERAL!) BULBS WITHIN HEADLAMP CASE ACTUALLY FULLY MELTED. CAUSED A SMALL CONTAINED FIRE, WHILE CAR WAS PULLING OUT OF DRIVEWAY. DRIVER WITNESSED THIS & CALLED FOR TOW AFTER CONTAINING RT SIDE FIRE INSIDE HEADLAMP..BROUGHT IN FOR SERVICE...ORDERED NEW HEADLIGHTS....WAITED 1 MONTH FOR PARTS TO COME FROM UK....COULDNT DRIVE CAR---NO LAMPS AVAILABLE AT NIGHT...JAGUAR RULED CAR DRIVEABLE WHILE AWAITING PARTS...DRIVER DISAGREED FOR SAFETY REASONS. ONE MONTH WENT BY, HEADLAMPS, BULBS REPLACED....CALLED JAQUAR SAID I WAS 1 ST SERIOUS HEADLAMP DEFECT. *TR

MY WIFE AND I NEARLY SUFFERED A FATAL ACCIDENT OWING TO WHAT TURNED-OUT TO BE A KNOWN DEFECT IN THE JAGUAR MOTOR MANAGEMENT SOFTWARE RESIDENT IN OUR AND LIKELY EVERY 2007 AND LATER SUPERCHARGED JAGUAR ENGINE. OUR AUTOMOBILE, WITH 2800 MILES ON THE ODOMETER, WITHOUT WARNING WENT FROM ACCELERATING INTO THE IDLE MODE AND THEN REMAINED UNRESPONSIVE TO THROTTLE INPUT PLACING THE AUTOMOBILE IN A DEADLY 'T-BONE,' FORTUNATELY, THE DRIVER OF THE LINCOLN SUV (I CAN STILL SEE THE GRILL IN THE PASSENGER WINDOW AND HEAR MY WIFE'S SCREAMS), MANAGED TO STOP HIS VEHICLE JUST INCHES FROM THE PASSENGER DOOR. JAGUAR CALLS THE CONDITION THAT DISABLED THE CAR WITHOUT WARNING ITS "LIMP MODE." THE 'LIMP MODE' WAS FURTHER DESCRIBED BY THE DEALER AND A REPRESENTATIVE OF JAGUAR MANAGEMENT AS 'A MEANS OF PROTECTING A DRIVE-BY-WIRE ENGINE FROM DAMAGE.' SUBSEQUENT CORRESPONDENCE AND INCREDIBLY UNPRODUCTIVE AND ILL-INFORMED WITH CONVERSATIONS WITH JAGUAR OFFICIALS IN NEW JERSEY REVEALS THAT WHILE THEY TOO KNOW THIS CONDITION EXISTS THEY INTEND TO DO ABSOLUTELY NOTHING ABOUT IT UNLESS A CUSTOMER COMPLAINS. GIVEN ALL THE ABOVE AND A GREAT DEAL MORE, I REQUEST ODI, IN THE INTERESTS OF AMERICAN PUBLIC SAFETY AND TO ENFORCE CORPORATE INTEGRITY AND RESPONSIBILITY LAWS; REQUIRE JAGUAR TO CONDUCT A PUBLIC, IMMEDIATE RECALL AND PERMANENT REPAIR OF ALL VEHICLES EQUIPPED WITH THE DEFECTIVE SOFTWARE, AND FURTHER, THAT JAGUAR BE REQUIRED TO CERTIFY IN WRITING TO EVERY OWNER AND PERSPECTIVE BUYER A PERMANENT FIX TO THE PROBLEM HAS BEEN MADE AND THAT JAGUAR WILL REMAIN ACCOUNTABLE FOR ENSURING SUCH FOR THE LIFE OF THE VEHICLE. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. I HAVE A GREAT DEAL OF INCREDIBLE DOCUMENTATION ON THE INCIDENT AND SUBSEQUENT DISCUSSIONS WITH JAGUAR OFFICIALS. I LOOK FORWARD TO WORKING WITH ODI TO QUICKLY AND PERMANENTLY RESOLVE IT. *TR

ON 1/14/07, TOOK 6-MONTH-OLD 2007 XK TO DEALER FOR KNOCKING SOUND COMING FROM FRONT OF VEHICLE. FOUND TO BE "RUNNING AS INTENDED," NO PROBLEM FOUND. FIVE DAYS LATER, FOUND CAR TO BE COMPLETELY DEAD IN PARKING LOT AFTER LEAVING A RESTAURANT. JAGUAR ROADSIDE ASSISTANCE JUMP-STARTED THE VEHICLE THE FOLLOWING MORNING, RECEIVING AN 'ENGINE FAILURE' WARNING MESSAGE UPON START-UP. CAR WAS TOWED IN ON FLATBED. SOFTWARE UPDATE PERFORMED BY BARRETT JAGUAR SERVICE DEPARTMENT. ALSO REPAIRS MADE AS REQUESTED DUE TO GAS-CAP RELEASE PROBLEMS. *TR

TL*THE CONTACT OWNS A 2007 JAGUAR XK. WHILE DRIVING 20 MPH, THE VEHICLE EXPERIENCED NUMEROUS COMPUTER FAILURES, WHICH CAUSED A COMPLETE LOSS OF POWER, MANUAL STEERING, AND BRAKING ABILITY. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES. EACH TIME, THE DEALER DIAGNOSES A DIFFERENT FAILURE; HOWEVER, THE SYMPTOMS ARE ALWAYS THE SAME. THE BATTERY WAS REPLACED THREE TIMES AND THEY ENHANCED THE COMPUTER PROGRAM AND REPLACED THE ABS. THE FAILURES ARE TEMPORARILY CORRECTED FOR APPROXIMATELY A WEEK, BUT THEN RECUR. THE FAILURE MILEAGE WAS LESS THAN 1,000 AND CURRENT MILEAGE WAS 9,500.

2007 JAGUAR XK CONVERTIBLE WITH BAD DESIGN WITH DASH AND WINDSHIELD. CONSUMER STATES THAT THE REFLECTION OF THE DASHBOARD ON THE WINDSHIELD NEARLY CAUSED HER TO RUN OVER 2 PEOPLE . *KB THE CONSUMER STATED THE COMBINATION OF THE SUN REFLECTING ONTO THE LIGHT COLORED DASHBOARD CREATED A SHADOW EFFECT ON THE WINDSHIELD FIVE INCHES HIGH HORIZONTALLY AND GRADUATING ON EACH END OF THE WINDSHIELD VERTICALLY SEVEN INCHES, WHICH CAUSED A BLIND SPOT OVER THE WINDSHIELD.

IN THE EVENING OF 10/12/2006, WITHIN ONE DAY OF DRIVING A NEWLY PURCHASED 2007 JAGUAR XK, UPON STARTING, THE VEHICLE RACED INDEPENDENTLY BETWEEN 6 AND 8,000 RPMS UNCONTROLLABLY. THIS "RUNAWAY" CAR EVENT COULD ONLY BE CEASED BY SHUTTING THE CAR DOWN. THE VEHICLE WAS RETURNED TO THE JAGUAR DEALERSHIP IMMEDIATELY THE NEXT MORNING WITH DETAILS OF THE OCCURRENCE. ON 10/13/2006, THE SERVICE MANAGER AT CROWN JAGUAR, JOHN SCHNEPP INDICATED THAT HE HAD REPORTED THE INCIDENT TO JAGUAR AND HAD BEEN INFORMED BY JAGUAR THAT THE VEHICLE WAS RELEASED WITH DEFECTIVE SOFTWARE AND THAT THERE HAD BEEN AT LEAST TWO OTHER DEALERSHIPS THAT HAD REPORTED THE PROBLEM ALREADY. HE INDICATED THAT HE WAS INSTRUCTED TO UPGRADE THE ONBOARD SOFTWARE FOR THE PURCHASED VEHICLE TO THE MOST CURRENT RELEASE. WE ASKED WHAT WERE THEY GOING TO DO WITH THE OTHER 6 OR MORE OTHER VEHICLES THAT THEY HAD IN INVENTORY. THE SERVICE MANAGER STATED "...NOTHING UNLESS THEY EXHIBIT THE SAME PROBLEM". WE BELIEVE THAT THIS TYPE OF DEFECT IS NOT ONLY SERIOUS ENOUGH TO WARRANT A COMPREHENSIVE REVIEW OF HIS VEHICLES IN INVENTORY, BUT ALSO WARRANTS A MANUFACTURER RECALL. A RUNAWAY VEHICLE COULD RESULT IN NOT ONLY DEATH OR INJURY TO A DRIVER AND PASSENGER(S), BUT ALSO PEDESTRIANS. THIS EVENT WAS REPORTED IN THE AM ON 10/13/2006 VIA PHONE TO GREGORY MAGNO AT THE OFFICE OF DEFECT INVESTIGATION AT NHTSA. MR. MAGNO INSTRUCTED US TO REPORT THIS DEFECT VIA THIS WEB SITE. *NM