JAGUAR Complaints

TL* THE CONTACT OWNS A 1998 JAGUAR XK8. THE CONTACT STATED THAT WHEN DRIVING BETWEEN 35-50 MPH, THERE WAS A GROWLING NOISE COMING FROM THE TRANSMISSION. THE CONTACT STATED THAT THE VEHICLE WAS HESITANT WHEN ACCELERATING AND THE NOISE DOES WOULD NOT STOP UNTIL THE VEHICLE REACHED 50 MPH AND ABOVE. THE CONTACT STATED THAT THE FAILURE WOULD ALSO OCCUR WHEN DECELERATING. THE DEALER INSPECTED THE VEHICLE AND ASSUMED THAT THE PLANETARY GEARS WERE FAILING AND THAT THE TRANSMISSION SHOULD BE REPLACED. THE FAILURE MILEAGE WAS 50,600 AND THE CURRENT MILEAGE WAS 50,700.

I WOULD LIKE TO START BY SHARING WITH YOU THAT I AM A FATHER, HUSBAND, FRIEND AND ACTIVE MEMBER OF THE COMMUNITY THAT I AM PART OF. TODAY, I AM CONTACTING YOU BECAUSE I AM EXTREMELY CONCERNED ABOUT AN ISSUE THAT HAS OCCURRED WITH OUR FAMILY CAR THAT WE PURCHASED ONLY TWO MONTHS AGO. I AM CONCERNED BECAUSE I FEEL THAT DRIVING THIS CAR PRESENTS A HIGH DANGER AND CAN CAUSE A TRAGIC ACCIDENT HARMING NOT JUST ME, BUT MY CHILDREN WHOM I DRIVE TO ANF FROM SCHOOL, MY WIFE AND FRIENDS AND OTHER FELLOW DRIVERS WHO DRIVE ON THE SAME STREETS AND HIGHWAYS I DO. THE DETAILS OF MY CONCERN AND COMPLAIN ARE AS FOLLOWS AND I HEREBY REQUEST THAT YOUR ORGANIZATION INVESTIGATE THIS MATTER UNTIL THE CAUSE OF IT AS WELL AS THE PERMANENT RESOLUTION IS FOUND AND REACHED FOR THE BENEFIT OF ALL THE DRIVERS ON THE ROAD - WHO ARE NOT JUST DRIVERS BUT ALSO PARENTS, CHILDREN, SIBLINGS, SPOUSES AND FRIENDS TO THOSE IN THEIR LIVES. IN THE TWO MONTHS I HAVE OWNED A 2005 S TYPE JAGUAR, I HAVE HAD TO TAKE IT TO THE DEALER TWICE WITH THE SAME PROBLEM WHICH THE JAGUAR MECHANICS HAVE NOT BEEN ABLE TO FIGURE OUT THE ROOT CAUSE OF. THE ISSUE INVOLVES THE CAR SHUTTING DOWN RIGHT IN THE MIDDLE OF THE STREET WITHOUT WARNING. THE DEALER HAS TOLD ME THAT THE FUEL SYSTEM/PUMP IS FAILING ON THE CAR, HOWEVER, THEY ARE NOT ABLE TO DETERMINE WHAT CAUSES THE FUEL PUMP SYSTEM TO FAIL. SINCE I HAVE TAKEN THE CAR NOW TWICE IN TWO MONTHS, THE DEALER IS TELLING ME THAT THEY WILL NOT FIX IT AGAIN IF THE FUEL SYSTEM FAILS. I AM EXTREMELY CONCERNED BECAUSE THE DEALER/MANUFACTURER NOW DOES NOT WANT TO TAKE OWNERSHIP OF THE ISSUE AND IDENTIFY AND CORRECT THE ROOT CAUSE OF THE PROBLEM WHICH I FOUND OUT THROUGH AN ATTORNEY IS A KNOWN PROBLEM FOR THESE CARS AND THERE WAS ACTUALLY HAD A RECALL UNDER NHTSA'S CAMPAIGN ID NUMBER: 06V418000. *TR

PARKED ON A SLIGHT INCLINE AT THE BOBOPS IN ESTILL, SC AND THE CAR WOULD NOT COME OUT OF PARK, AFTER A FEW TRIES, THE GEAR FLOATED AND THE SHIFTER OBVIOUSLY HAD BROKEN. THIS REPAIR IS GOING TO RUN ME 2200 DOLLARS, JAGUAR SHOULD COVER THE TOTAL COST OF THIS AS WELL AS SHOULD HAVE ISSUED A RECALL FOR THIS PROBLEM YEARS AGO. *TR

ON JANUARY 1, 2007 I WAS COMING TO A STOP IN HEAVY TRAFFIC. I APPLIED THE BRAKE BUT THE CAR LURCHED FORWARD AND I ACCELERATED INTO A STOPPED CAR CONTAINING A FAMILY. I OCCASIONALLY EXPERIENCED THE PROBLEM OF UNITENDED ACCELERATION PRIOR TO THE ACCIDENT BUT AT THE TIME OF THE ACCIDENT, I HAD NOT PUT THE FACTS TOGETHER. IN THE SPRING OF 2008, I WAS ON WET PAVEMENT GOING DOWNHILL WHEN I APPLIED THE BRAKE. THE CAR SEEMED TO ACCELERATE RATHER THAN DECELERATE AND I WAS THROWN FORWARD AND INTO THE REAR OF STOPPED PICK UP TRUCK. I WAS INJURED ON BOTH OCCASIONS. I HAVE CALLED ON JAGUAR ON SEVERAL OCCASIONS TO INQUIRE ABOUT THE PROBLEM I HAVE DESCRIBED HEREIN. EACH TIME JAGUAR DENIED ANY KNOWLEDGE OF ANY SUCH PROBLEMS ASSOCIATED WITH MY CAR. THE CAR CURRENTLY HAS 72,000 MILES AND I RARELY DRIVE IT. FRANKLY, I'M TOO AFRAID TO DRIVE IT. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB

WITH FOB REMOTE, SOMETIMES THE FRONT DOORS DO NOT UNLOCK BUT THE REAR ONES DO. KEY DOES NOT UNLOCK THEM EITHER. BY VIEWING FROM OUTSIDE, THE LOCKS ARE POPPED OUT BUT THE DOORS ARE STILL LOCKED. SOMETIMES IT ONLY OPENS ONE DOOR. ONLY WAY TO UNLOCK IS TO GO INSIDE AND POP THE LATCH. *KB

ENGINE STALL AT HIGH SPEED ON HIGHWAY, NOTICE THERE HAS BEEN RECALL ON THIS BEFORE. JUST PURCHASE THE CAR AND CHECK IT OUT CARFAX AND NO MENTION THIS CAR WAS TAKING IN FOR THIS RECALL CAN I STILL RESPOND TO THIS RECALL AND HOW? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 JAGUAR XJL. THE CONTACT STATED THE BLUE LIGHTING EMITTING FROM THE FRONT DRIVER'S SIDE AIR VENT REFLECTED THROUGH THE REAR VIEW MIRROR AND THE GLARE OBSTRUCTED THE CONTACTS VIEW. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10. RVK

TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO DIAGNOSED THAT THERE WAS A LEAK BETWEEN THE FUEL TANK AND THE FUEL PUMP. AS A RESULT, THE SEAL, RING AND A CLAMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 06V418000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.

JAGUAR IS A GREAT CAR MANUFACTURE BUT I BELIEVE ALL 98-2000 JAGUAR V8'S SHOULD BE CONSIDERED LEMON'S IF THEY HAVE NOT YET BEEN RETROFITTED WITH THE LATEST TIMING CHAIN TENSIONER DESIGN JAGUAR CURRENTLY USES. THESE CARS ARE TICKING TIME BOMB'S IF THEY HAVE NOT. ACCORDING TO MULTIPLE FORUMS AND VARIOUS JAG ENTHUSIAST WEB SITES JAGUAR NEVER PUT OUT A RECALL ON THIS PARTICULAR MATTER; RUMOR HAS IT THAT THEY DID NOT WANT THE RECALLS JEOPARDIZING JAGUAR'S REPUTATION BUT IT SEEMS TO ME THAT IT HAS ALREADY BEEN JEOPARDIZED BY THEM NOT WANTING TO ACCEPT FULL RESPONSIBILITY FOR ALL THESE V8'S FAILING DUE TO MALFUNCTIONING TIMING CHAIN TENSIONERS; THE VERY INCIDENT THAT OCCURRED WITH MY 2000 JAGUAR XJR WITH ONLY 80K MILES THIS IS JUST UNHEARD OF. THIS IS JUST A FEW OF THE PROBLEM'S THIS VEHICLE HAS GIVEN ME. SOMETIMES IT GOES INTO "RESTRICTED PERFORMANCE MODE" AT THE MOST UNSAFE TIMES SUCH AS MERGING ON TO A FREEWAY OR MAKING A LANE CHANGE. THE VEHICLE PRETTY MUCH DOES NOT ALLOW ITSELF TO REV PASS A CERTAIN RPM AND IF YOU TRY TO ACCELERATE WILL CUT ALL POWER OUT? I HAVE HAD THIS PROBLEM DIAGNOSED MULTIPLE TIMES ONLY TO GET NO ANSWERS. LASTLY SOMETIMES THE CAR GOES INTO "FAIL SAFE ENGINE MODE" AND WILL NOT ALLOW ITSELF TO START UNTIL IT BASICALLY FEELS LIKE IT. I KID YOU NOT THIS CAR IS VERY TEMPERAMENTAL AND STARTS WHEN IT WANTS TO. WAS TOLD THAT IT WAS A LINEAR SWITCH CAUSING THE MALFUNCTION -$700.00 AND THREE MONTHS LATER THE PROBLEM STILL PERSIST. I CONTACTED JAGUAR IN REGARDS TO ALL THIS AND THEY SIMPLY SAID THERE IS NOTHING THAT CAN BE DONE. THE CAR IS TOO OLD AND FAR PAST ITS WARRANTY. ITS ALMOST AS IF THEY'RE CARS ARE THAT NEW FAMILY PUPPY EVERYONE LOVES AT FIRST AND AS SOON AS THE DOG GETS OLD SO DOES HE. THEY COULD CARELESS ABOUT THE LATER MODEL CARS AND THAT'S A SHAME CONSIDERING THE LATER MODELS ARE STILL RECOGNIZABLE AS A JAGUAR UNLIKE THESE NEWER MODELS THEY HAVE.

THE TRANSMISSION LOCKED INTO NEUTRAL AND COULD NOT BE MOVED INTO ANY OTHER GEAR. AN INTERNET SEARCH WILL SHOW THAT THIS HAPPENS OFTEN WITH THE 2009 JAGUAR XF. *TR