JAGUAR Complaints

TL*THE CONTACT OWNS A 1998 JAGUAR XJ8. WHEN THE CONTACT STARTED THE VEHICLE, HE HEARD A CLICKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DETERMINED THAT THE TIMING TENSIONER WAS FAILING. THE COST FOR REPAIR WOULD BE $1,500. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 106,000 AND CURRENT MILEAGE WAS 106,050.

2006 S TYPE JAGUAR. IN FEBRUARY 2008, I BROUGHT MY CAR IN FOR WARRANTY WORK PERFORMED. THE REASON WAS DUE TO A 'RESTRICTED PERFORMANCE ERROR' LIGHT. THEY DEALER WAS ABLE TO CORRECT IT VIA THE REPLACEMENT OF A NEW COIL. THE BOTTOM LINE WAS THAT MY VEHICLE ENTERED RESTRICTIVE PERFORMANCE ANYTIME I WOULD ATTEMPT TO PASS ANY VEHICLE ON STRAIGHT STRETCH OF ROAD AND WOULD HAVE TO ACCELERATE TO 80 MILES AN HOUR. THE VEHICLE WOULD GO INTO 'RESTRICTED PERFORMANCE' AND DROP MY SPEED UNTIL I HAD TO PULL OFF THE ROAD. CLEARLY, A DANGEROUS SCENARIO. IN DECEMBER OF 08, THE ISSUE RETURNED. I TOOK MY CAR BACK TO THE DEALER AS IT IS STILL UNDER WARRANTY. THEY COULD NOT LOCATE ANY OF THE ERROR CODES RELATED TO THE RESTRICTED PERFORMANCE ' THE SAME CASE AS LAST YEAR. I HAD TO RETURN TO THE DEALER BECAUSE THE ISSUE RESURFACED IN A VERY DANGEROUS SITUATION. I WAS ATTEMPTING TO PASS 2 TRACTOR TRAILERS AND ONCE AGAIN, ACCELERATED TO NEARLY 80 AND THE VEHICLE WENT INTO RESTRICTED PERFORMANCE. I HAD AN ANGRY TRUCKER TAILGATING UNTIL I PULLED OFF TO THE SIDE OF THE ROAD GOING LESS THAN 50 MILES AN HOUR WITH MY FOOT PRESSED TO THE FLOOR OF THE ACCELERATOR. DUE TO THE RESTRICTED PERFORMANCE ISSUE, THAT WAS THE FASTEST I COULD GO AND MY SPEED CONTINUED TO DROP. I RETURNED THE VEHICLE TO THE DEALER SERVICE NEARLY THREE WEEKS AGO. SERVICE HAS STATED THEY ARE WORKING W/JAGUAR. THEY ARE ATTEMPTING TO AGAIN RECREATE THE SCENARIO IN A SAME MODEL, MAKE AND YEAR VEHICLE ON THEIR LOT. I WAS TOLD SERVICE WAS ATTEMPTING TO DETERMINE IF THIS IS NORMAL ISSUE FOR THE VEHICLE. FRANKLY, I FIND IT HARD TO BELIEVE THAT JAGUAR WOULD MANUFACTURE A VEHICLE WITH A FLAW THAT COULD BE FATAL. I AM VERY CONCERNED THAT I WILL BE FORCED TO TAKE THIS VEHICLE BACK AND NO REAL RESOLUTION WILL HAVE BEEN PROVIDED. I DO NOT WANT TO PUT MY FAMILY AT RISK BECAUSE JAGUAR AND THE SERVICE DEPT CAN NOT FIX THE ISSUE. *TR

I PURCHASED A JAGUAR S-TYPE FROM CHASE AUTO GROUP,INC.. I PAID 13,000 IN CASH AND THE 3,000 BY CHECK.. THE DEALER SOLD ME A LEMON CAR BECAUSE HE HYPED THE CAR AND TOLD ME THAT NOTHING WAS WRONG WITH THE CAR AND LOW AND BEHOLD THEIR WHERE ELECTRICAL PROBLEMS WITH THE CAR. THE CAR DASH BOARD LIGHTS DID NOT WORK AND THE RADIO'S LIGHT STAYED ON ALL THE TIME, AND IT DRAINED THE BATTERY THE CD PLAYER DID NOT WORK BECAUSE THEIR WAS NOT A CD PLAYER IN THE CAR AND WHEN I RETURNED THE CAR TO BE FIXED HE TOLD ME THAT HE WOULD ADD THE CD PLAYER AND FIX THE CAR AND ALL OF THE NECESSARY THINGS THAT NEEDED TO BE DONE TO THE CAR. I WENT BACK TO CHECK ON MY CAR, BECAUSE HE HAD NOT CALLED ME AND HE HAD SOLD MY CAR TO SOMEBODY ELSE. I TOLD HIM THAT I WANTED MY MONEY BACK AND HE REFUSED TO REIMBURSE ME FOR MY MONEY AND TOLD ME THAT HE COULD GIVE ME TWO CARS TO MAKE UP FOR MY LOST. I WANT ALL OF MY MONEY BACK THAT THIS COMPANY OWES ME. *TR

I PURCHASED MY 2002 JAGUAR X-TYPE IN APRIL 2002 NEW. IT HAD SURGES, AND STALLS. I ASKED THE SERVICE DEPT TO ADD REMARKS, IT ONCE STOPPED IN THE HIGHWAY RIGHT IN FRONT OF A SEMI TRUCK, WITH NO WARNING. THIS WAS VERY SHORTLY AFTER I PURCHASED THE VEHICLE. SINCE I CASHED IN MY COMPANY 401K AND PAID CASH FOR THE CAR, I KEPT TRYING TO DRIVE IT AND DEAL WITH THE PROBLEMS, AND IT HAS HAD VERY MANY. NOW AT JUST OVER 59,000 MILES I HAVE BEEN TOLD IT NEEDS A NEW TRANSMISSION, WATER PUMP, VACUUM LEAKS ON THE ENGINE, AND SO ON. THE ESTIMATE FOR REPAIRS IS APPROXIMATELY THE CAR'S TOTAL BLUE BOOK VALUE. AGAIN, JUST AS I PULLED OUT INTO TRAFFIC, GEARBOX FAULT ERROR CAME ON, AND THE CAR WOULD BARELY CRAWL OUT OF THE WAY OF INCOMING CARS. IS THERE ANYTHING YOU CAN DO TO ASSIST? BASED ON NUMEROUS SEARCHES, JAGUAR SHOULD HAVE RECALLED THIS VEHICLE. IT HAS A TERRIBLE SAFETY HISTORY. I AM A SINGLE PARENT WITH A SON IN COLLEGE AND NOW FACE ADDING TO OUR HOME MORTGAGE JUST TO REPAIR THE CAR. I WOULD TAKE FULL RESPONSIBILITY FOR MAKING AN UNWISE PURCHASE, HOWEVER, JAGUAR KNOWS FULLY THIS VEHICLE IS EXTREMELY DEFECTIVE. THANK YOU VERY MUCH VEHICLE CURRENTLY LOCATED AT LEITH INC. 700 AUTOPARK BLVD CARY, NC 27511 919 469-2699. *TR

I HAVE A 2003 JAGUAR S TYPE R. AT 32,000 MILES I HAD TO REPLACE THE PADS OF MY VEHICLE AT ALL 4 CORNERS. SINCE THEN MY ROTORS CONSTANTLY KEEP WARPING, EVEN AFTER I BROUGHT THE CAR BACK TWICE AND MY REAR BRAKES HAVE UNEVENLY WORN DOWN TO THE POINT THAT MY RIGHT REAR ROTOR STARTED GRINDING. MY CAR HAS BEEN IN THE SHOP NUMEROUS TIMES TO HAVE WARRANTY WORK DONE AND I HAVE INFORMED THE DEALERSHIP OF THE SPECIFIC TSBS THAT CORRELATE TO MY ISSUES. MY REAR PARKING BRAKE MODULE WAS REPLACED TWICE, AS WAS MY RIGHT REAR WHEEL HUB. THE DEALERSHIP DISREGARDS ANY SERVICE BULLETIN THAT I INFORM THEM OF BY SAYING THAT MY CAR DOES NOT FIT INTO THE VIN RANGE, AND IF IT DOES FIT INTO THE VIN RANGE THEY TELL ME THAT ALTHOUGH THERE IS A SERVICE BULLETIN IT IS NOT A BULLETIN COVERED BY THE DEALERSHIP BUT BY THE CONSUMER. MY CAR IS UNDER FULL WARRANTY AND I DO NOT UNDERSTAND HOW A KNOWN PROBLEM ON A CAR IS MY RESPONSIBILITY TO COVER THE COSTS. TO CORRECT THE WARPED DISCS, THE DEALERSHIP RESURFACED MY DISCS PAST THE MINIMUM THICKNESS AND REFUSED TO THEN GIVE ME NEW ROTORS. THE PARKING BRAKE ACTUATOR THEY REPLACED FOR FREE BECAUSE IT WAS AN ACTUAL RECALL, AND FOR THE UNEVENLY WORN REAR BRAKES DUE TO THE PARKING BRAKE ACTUATOR THEY WILL FIX BY CHARGING ME $850 FOR NEW ROTORS AND PADS. THE DEALERSHIP REFUSES TO TOUCH WEARABLE ITEMS SUCH AS BRAKES OR TIRES, EVEN IF THE BRAKES OR TIRES WERE WORN DOWN DUE TO THE MALFUNCTION OF A COVERED ITEM. THE COSTS KEEP BUILDING UP WHEN A NEW SET OF TIRES IS $2000 AND A NEW SET OF BRAKES IS $1600. IF JAGUAR CAN NOT MANUFACTURE A SAFE AND STURDY VEHICLE IT SHOULD NOT BE ON THEIR CONSUMER TO CONSTANTLY PAY TO KEEP THE VEHICLE SAFE AND ROAD WORTHY. *TR

FEBRUARY 4, 2009 OUR S TYPE R JAGUAR WAS THE VICTIM OF A RAPID ACCELERATION/RUNAWAY. ON FEBRUARY 3 THE ELECTRONIC THROTTLE SHUT THE VEHICLE OFF WHEN IT WAS STOPPED ON THREE OR FOUR OCCASIONS. THE NEXT DAY, AS THE VEHICLE WAS BEING DRIVEN OUT OF THE DRIVEWAY, THE THROTTLE STUCK IN THE OPEN POSITION CAUSING THE CAR TO CAREEN OUT OF CONTROL. IT WAS TOWED TO HORNBERG JAGUAR IN HOLLYWOOD AND THE SERVICE WRITER TITTERED AND LAUGHED AT MY FIANCE. THEREAFTER I RECEIVED A PHONE CALL THE NEXT DAY TELLING ME THAT THE VEHICLE HAD SUFFERED FRONT-END DAMAGE AND THAT WE SHOULD CALL OUR INSURANCE COMPANY. I TOLD HER I WOULD HAVE MY TECHNICAL EXPERT WHO WAS A PRODUCT LIABILITY WITNESS FOR ME IN TRIALS MANY YEARS AGO, PICK UP THE VEHICLE AND TELL ME WHAT HAD REALLY HAPPENED. I THEN RECEIVED A COMMUNICATION THAT JAGUAR WAS GOING TO SEND A TECHNICAL ENGINEER TO INSPECT THE VEHICLE. NINE DAYS LATER WHILE I WAS OUT OF STATE, I RECEIVED A PHONE CALL WITH A MESSAGE THAT THE "CODES" HAD BEEN DOWNLOADED, THERE WAS NOTHING WRONG WITH THE CAR. THERE NEVER WAS AN INVESTIGATION, NOT EVEN AN INTERVIEW OF THE DRIVER, NO PHOTOGRAPHS TAKEN OF THE DAMAGE PATTERN, AND TO MAKE MATTERS WORSE, THE VEHICLE BRAIN BOX WAS DOWNLOADED AND THEN ERASED. MY TECHNICAL EXPERT TELLS ME THE ERASURE WAS INTENTIONAL AND WAS DESIGNED TO COVER UP THE CODE WHICH WOULD HAVE INDICATED AN ELECTRONIC THROTTLE MALFUNCTION. MY TECHNICAL EXPERT IS ALBERTO FERRONI AT ITAL MECCANICA, 714-893-5096. IF NO PROBLEM EXISTED WHY DID THEY LIE TO ME AND TELL ME THEY WERE SENDING A TECHNICAL EXPERT TO LOOK AT THE CAR, NEVER EVEN INTERVIEW THE DRIVER, AND THEN INTENTIONALLY ERASE THE BRAIN BOX? MOREOVER THE DEALERS INITIAL INTAKE FORM WHICH WAS NOT SIGNED BY MY FIANCE IS FALSE AND FRAUDULENT AND MAKES NO REFERENCE WHATSOEVER TO THE RUNAWAY. IT MAKES NO REFERENCE TO MY PROVIDING THE SERVICE WRITER WITH A DETAILED STATEMENT ON THE FOLLOWING DAY. *TR

PURCHASED NEW IN JULY 2003. NUMEROUS PROBLEMS: VEHICLE SPUTTERING, BRAKES GRINDING 2004. THERMOSTAT STICKING CLOSE OVERHEAT. CARE STOPPED AND HAD TO BE TOWED TO SHOP. A/C RECIRCULATION BUTTON POPS OFF. TRANSMISSION SLIPPING, BRAKES GRINDING, VEHICLE WOULD NOT START OCTOBER 2006. VEHICLE MAKES NOISE, POWER STEERING PINION, TRANSMISSION STILL SLIPPING, BRAKES GRINDING. MILDEW ODOR NOTICED AFTER REPAIR TO POWER STEERING. VACUUM LEAK FROM LOWER AND UPPER INTAKE VALVE O-RINGS. PCV HOSE COLLAPSING - MARCH 2 AND 12, 2007. IGNITION STICKING, REMOTE INOPERABLE, STEERING CLICKS WHEN TURNING - JUNE 2007. CAR CEASED ACCELERATION WHILE DRIVING. TOWED TO DEALERSHIP. POWERTRAIN LIGHT ON. SUB PROCESSOR UNIT MALFUNCTION AND THROTTLE ANGEL ERROR - JULY 2007. BRAKES CONTINUE GRINDING, HESITATION WHEN ACCELERATING. WINDOWS SQUEAK WHEN GOING UP OCTOBER 2007. COMPRESSOR PART REPLACED MAY 2008. CAR CEASED ACCELERATION DURING PEAK TRAFFIC, UNABLE TO MOVE FEBRUARY 2009. ONLY 34,000 ON VEHICLE. *TR

THE VEHICLE THAT I HAVE A COMPLAINT IN REGARDS TO IS A 2002 JAGUAR S-TYPE. THE VEHICLE WAS DRIVING SLUGGISH AND THE TRANSMISSION WAS NOT SHIFTING AT NORMALCY. I THEN TOOK THE VEHICLE IN TO THE JAGUAR DEALERSHIP TO BE SERVICED AND EXPLAINED TO THEM THAT A TRANSMISSION FAULT LIGHT HAD BEEN TRIGGERED. UPON THEIR EXAMINATION THE DEALERSHIP DISCOVERED THE TRANSMISSION NEEDED TO BE REPLACED. I ASKED THE DEALERSHIP IF THEY HAD MANY CARS IN WITH THE SAME MAKE AND MODEL AS MY VEHICLE WITH THE SAME PROBLEM. THE DEALERSHIP STATED THAT THEY DID IN FACT HAVE BEEN SEEING THIS ISSUE WITH MANY OF S-TYPE JAGUAR VEHICLES. I THEN PLACED A CALL TO A TRANSMISSION RE-BUILDER TO INFORM HIM OF THE ISSUE AND BEFORE I COULD EXPLAIN MY PROBLEM HE WAS ALREADY FAMILIAR WITH THE ISSUE DUE TO THE MANY S-TYPE JAGUARS TRANSMISSION HE HAD REBUILT WITH THE SAME ISSUE. *TR

TL*THE CONTACT OWNS A 2004 JAGUAR S-TYPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE PARKING BRAKE ENGAGED AND CAUSED SMOKE TO APPEAR FROM THE REAR OF THE VEHICLE. THE REAR BRAKES LOCKED AND BEGAN TO SMOKE, ALMOST CAUSING A FIRE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE ELECTRONIC PARKING BRAKE MODULE NEEDED TO BE REPLACED. THE REPAIR WOULD COST $625. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V488000 (PARKING BRAKE). THE FAILURE MILEAGE WAS 70,000.

MY LEFT FRONT TIRE WAS SHAKING PROFUSELY DUE TO THE LOWER CONTROL BALL NOT BEING SECURED PROPERLY. *TR