JAGUAR Complaints

TL*THE CONTACT OWNS A 2000 JAGUAR S-TYPE. THE CONTACT STATED THAT THE TIMING CHAIN FAILED ON THE DRIVER'S SIDE OF HIS VEHICLE WHILE DRIVING 60 MPH. HE COULD NOT MAINTAIN CONTROL OF THE VEHICLE AND ATTEMPTED TO PULL OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE HEAD NEEDED TO BE REMOVED. IN ADDITION, A COUPLE OF BENT VALVES NEEDED REPLACING AT THE COST OF $4,000. THE CONTACT STATED THAT HE WILL CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 88,000.

THE AUTOMATIC (PASSIVE) BELT REEL HAS LOCKED UP AND IS STUCK ON THE DRIVER SIDE. THE PASSENGER SIDE AUTOMATIC (PASSIVE) BELT REEL IS ALSO DECLINING. THE VEHICLE WAS TAKEN TO A JAGUAR DEALERSHIP IN NEWPORT BEACH, CA ON FEBRUARY 23, 2009, BUT THEY ARE UNABLE TO OBTAIN THE PARTS TO REPAIR AND INDICATE THEY ARE UNSURE IF PARTS WILL EVER BE RECEIVED. *TR

PASSENGER SEAT BELT INDICATOR LIGHTS UP AT RANDOM TIMES WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. (WHEN THE LIGHT IS ON, THE SEAT BELT WILL NOT DEPLOY!) THE PROBLEM IS ON GOING. JAGUAR WAS WITNESS TO THE FAILURE AND HAS ATTEMPTED TO FIX THE PROBLEM ON SEVERAL OCCASIONS. THE REPAIR EFFORTS HAVE BEEN UNSUCCESSFUL AND FURTHER ATTEMPTS TO HAVE JAGUAR CORRECT THE PROBLEM HAVE RESULTED IN JAGUAR CLAIMING THAT ALL ASPECTS OF THE SEAT ARE UP TO DESIGN SPECIFICATIONS. THEY REFUSE FURTHER CORRECTIVE MEASURES. THIS PARTICULAR PROBLEM DOES NOT OCCUR WHEN MY WIFE IS IN THE PASSENGER SEAT OF OTHER VEHICLES. *TR

I AM INVESTIGATING A FATAL COLLISION INVOLVING A VEHICLE FIRE OF A 2006 JAGUAR S TYPE 4DR SEDAN. THE FUEL FILTER IS LOCATED INSIDE THE LEFT FRONT FENDER WELL AND IS NOT PROTECTED BY ANY FRAME COMPONENT. THE FUEL SHUT OFF SWITCH IS LOCATED DIRECTLY BEHIND THE LEFT FRONT WHEEL WELL. THE VICTIM VEHICLE WAS STRUCK IN AN OFFSET HEAD ON MANNER ON THE DRIVER'S (LEFT SIDE), DIRECTLY IMPACTING THE AREA OF THE FUEL FILTER. THE FUEL LINE WAS TORN OFF OF THE FILTER, AND IT DOES NOT APPEAR THAT THE SHUT OFF SWITCH ACTUALLY WORKED, THEREBY PUMPING GASOLINE ONTO THE FRONT OF THE CAR AS IT SLID ACROSS THE ROAD. THE CAR WAS QUICKLY ENGULFED IN FLAMES, AND THE DRIVER WHO WAS PINNED INTO THE CAR DIED AS A RESULT OF THE FIRE. MY CASE # IS [XXX]. *TR

THE TRANSMISSION OF MY JAGUAR 2002, 3.0L DOHC24 VALVE V6 ENGINE, MODEL, 2002 X-TYPE, SERIAL NUMBER, WENT BUST AND NEEDED A NEW TRANSMISSION. THE CAR WAS DRIVEN ONLY FOR ABOUT 25,000 MILES. THIS TYPE OF CAR WAS REPORTED TO NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION ON FEBRUARY 2, 2008 FOR TRANSMISSION PROBLEMS, THE JAGUAR DEALER REFUSED TO REPAIR MY CAR. THUS, SINCE IT HAS COST ABOUT $3,000 TO REPAIR THE CAR, I REQUEST THAT YOU OFFICE HELP ME TO GET A REFUND. *TR

TL*THE CONTACT OWNS A 1999 JAGUAR XJ8. THE VEHICLE WOULD NOT START AND THE CONTACT TOOK IT TO THE DEALER. BECAUSE THE TIMING CHAIN TENSIONER WAS MADE OF PLASTIC, THE PLASTIC SHEARS KEPT ENTERING INTO THE ENGINE TIMING CHAIN TENSIONER. THE REPAIR COST OVER $1,000 AND THE MANUFACTURER WAS UNABLE TO ASSIST BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 98,817.

TL*THE CONTACT OWNS A 1998 JAGUAR XK8. THE CONTACT STATED THAT THE TRANSMISSION IS FAILING AND IS NOT SHIFTING GEARS CORRECTLY. THE VEHICLE WILL BE TOWED TO THE DEALER. THE MANUFACTURER STATED THAT THEY WERE NOT AWARE OF NHTSA CAMPAIGN ID NUMBER 99V138000 (POWER TRAIN: AUTOMATIC TRANSMISSION). THE CURRENT AND FAILURE MILEAGES WERE 65,000.

TL*THE CONTACT OWNS A 2003 JAGUAR S-TYPE. THE CONTACT STATED THAT THE ABS INDICATOR ILLUMINATED WHILE DRIVING. THE VEHICLE DECELERATED AND CAUSED THE REAR WHEEL TO LOCK UP AT ANY SPEED. SHE TURNED INTO A PARKING LOT TO AVOID A CRASH. THE DEALER STATED THAT HER VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V488000 (PARKING BRAKE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE VEHICLE HAS NOT YET BEEN DIAGNOSED. THE FAILURE AND CURRENT MILEAGES WERE 75,000.

I PULLED IN TO A PARKING LOT AND PLACED MY CAR IN PARK. THE CAR WAS IDLING FOR ABOUT 5 MIN. I NOTICES A FLICKER OF FLAME FROM THE RIGHT FRONT HEADLIGHT AREA. I RAISED THE HOOD AND FLAMES FROM THE RIGHT FRONT HEADLIGHT SHOT UP FROM THE FRONT OF MY CAR. I POURED WATER ON IT AND CALLED THE FIRE DEPARTMENT. I HAD EXTINGUISHED THE FLAMES JUST PRIOR TO THE ARRIVAL OF THE FIRE DEPARTMENT. I JUST PURCHASED THE CAR USED. I HAD DRIVEN IT ONLY ONE WEEK. THE FIRE CAUSED EXTENSIVE DAMAGE TO BOTH THE RIGHT FRONT HEADLIGHTS, THE PLASTIC AROUND THE HEADLIGHTS, WIRES IN THAT AREA, AND HEAT SHIELD ON THE HOOD. I HAD THE CAR TOWED TO THE JAGUAR DEALER IN DES MOINES, IA. I AM STILL AWAITING SOME KIND OF CORRECTIVE ACTION THAT IS BEING DELAYED BY THE INSURANCE COMPANY. *TR

TL*THE CONTACT OWNS A 1997 JAGUAR XK8. THE CONTACT DROVE THE VEHICLE TO THE SHOPPING CENTER AND WHEN SHE ATTEMPTED TO RESTART IT, SHE WAS UNSUCCESSFUL. THE REPAIR SHOP INSPECTED THE VEHICLE AND FOUND THAT THE TENSION BAR FAILED, WHICH CAUSED THE ENGINE TO FAIL. THE VEHICLE WAS TOWED AWAY. THE ENGINE WILL NEED TO BE REPLACED AT THE COST OF $18,000. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THE VEHICLE WAS OUT OF WARRANTY; THEREFORE, THEY WOULD NOT ASSIST WITH THE REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 44,604. UPDATED 04/28/09.*JB