JAGUAR Complaints

The contact owns a 2019 Jaguar I-Pace. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the battery warning light illuminated and a high voltage battery failure message displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The vehicle was towed to the dealer, where it was diagnosed that the battery energy control module had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer failed to complete the final remedy, which involved repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall buyback. The manufacturer was made aware of the failure, but no assistance was provided, and a case was opened. The failure mileage was approximately 67,000. Parts distribution disconnect.

Jaguar has had multiple recalls for the 2019 I-Pace to address the potential of a thermal overload event with the high voltage/traction battery through the use of software updates. The vehicle has a stated warranty that covers defects, and is good for 8 years/100,000 miles. The most recent software update has limited the ability to charge the battery to a max capacity of 80%, which was made available in November of 2023. It is not March of 2024 and a permanent fix has not been made available, and have been continue to drive vehicles that may be at risk for a fire. Jaguar does not be interested in honoring the terms of their warranty to replace a defective battery.

2019 Jaguar I-Pace vehicles are at risk of having their high voltage battery overload and smoke or catch fire. The manufacturer now are attempting to buy back the vehicles at KBB fair market values. Their fix should come at no expense to the owner, however they sold defect free and now are depreciated due to the fire risk, which is a great expense to the owners. Owners may not be able to replace the vehicles at these buyback prices and are forced to turn down the buyback offers. This is an unfair/deceptive practice that leaves owners liable of the fire hazard by driving their vehicles.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a 2011 Jaguar XJ. The contact stated that while driving at an undisclosed speed, the vehicle decelerated independently. The contact pulled over to the shoulder of the roadway and had the vehicle towed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.

The contact owns a 2011 Jaguar XJ. The contact stated while driving 75 MPH, the vehicle began to decelerate independently, prompting the contact to pull over to the shoulder of the roadway to have the vehicle towed. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,000.

Fire danger for years in my 2019 jaguar ipace. Unable to solve. Resolution is finally to buy vehicle back, no action 4 months now waiting for action. In addition to 13 months in the shop. This is not prompt as they claim and it continues to be used on public roads, carrying passengers, parking and chaging in congested areas including next to hospitals due to the inaction. Someone needs to force forward motion before someone gets hurt.

I was instructed to not charge my vehicle beyond 80% due to fire risk. I have elected the buyback from Jaguar Land Rover as my remedy of choice and have delivered the vehicle to the nearest dealer on February 17, as I was instructed to do so "anytime after February 13" as the agreement was made January 13 and payment would take 30 days to process. 43 days have now elapsed since the agreement and JLR NA have had possession of the vehicle for 8 days without payment. Now the JLR NA rep doesn't take my calls or return my emails.

I am writing to formally express my frustration and disappointment regarding the complete lack of support I have received from Jaguar Land Rover North America following a devastating incident involving my 2018 Jaguar F-PACE (VIN: [XXX]). In January 2024, while driving my vehicle, it suddenly caught fire. This fire was caused by an issue that was the subject of a recall. My vehicle was scheduled to be serviced for this very recall just days later, but it did not make it to the appointment because it was completely destroyed. The fire department responded to the scene, conducted an investigation, and filed an official report, which I am prepared to provide for your review. After the incident, I reached out to Jaguar Land Rover North America, expecting assistance in addressing a fire that was clearly caused by a known defect. Instead, I was met with outright dismissiveness and disrespect. Executive Judianne Di Leo, in particular, showed a complete lack of concern, scolding me for copying other JLR executives on emails, refusing to help, and failing to direct me to anyone who could. During multiple phone conversations, I explained the severity of the situation, including the fact that I have developed asthma, breathing issues, and severe anxiety attacks as a result of the explosion. She dismissed my concerns and even laughed at me during one call before telling me to "get a lawyer." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car has been in and out of the shop over past year and a half. 6 months in the shop and now under recall H536 since December. Have called multiple times and keep being told will be contacted in a few weeks. No contact at all and car is limited to 80% charge. This keeps going on with no resolution and I cant make a move on another car until they settle this. Incompetent handling of this situation. Car is supposed to be repurchase by Jaguar.