JAGUAR Complaints

HYDROGEN SULFIDE TOXIC FUME, IN 2003 JAGUAR XJ8. I HAVE LEASED 8 JAGUARS NO PROBLEM UNTIL 2002 JAGUAR XJ8. SHORTLY AFTER LEASE I NOTICED A SULFUR SMELL. I WAS INFORMED IT COULD BE GAS OR EXHAUST FUMES FROM ANOTHER VEHICLE. THE CAR CONTINUED TO SMELL, THANKSGIVING A GUEST IN CAR BECAME PHYSICALLY ILL. THE CAR WAS TAKEN FOR SERVICE. AFTER NEGOTIATION, PLUS THE ADDITIONAL CORPORATE LEASED AUTO, DEARLERSHIP RELEASED ME FROM 2002 LEASE. I SIGNED A NEW LEASE FOR A 2003 JAGUAR FOR 3 YEARS. IN MARCH WITH LESS THAN 2700 MILES I HAVE THE SAME PROBLEM WITH SULFUR SMELL. MAGGIE HARLOW, GENERAL MANAGER JAGUAR LOU, SHARED WITH ME A ONE PAGE DIRECTIVE FROM JAGUAR STATING HOW TO COPE WITH THIS PROBLEM IN 2002. I WENT DIRECTLY TO JAGUAR THROUGH EMAIL. MR. MANNY BELTRAN RESPONDED. MR. BELTRAN SET UP AN APPOINTMENT FOR SERVICE AT JAGUAR LOU. JAGUAR AREA SERVICE MANGER, JOHN ZIMMERMAN, WOULD BE THERE TO INSPECT THE CAR. ON 4/17/03, I SENT MR. BELTRAN ANOTHER EMAIL HIS RESPONSE DEALERSHIP WAS TRYING TO FIND A SOLUTION TO THE PROBLEM. ON 4/21/03, ELLIOTT, JAGUAR LOU SERVICE MANAGER, STATED THE SULFUR PROBLEMS USUALLY WENT AWAY AFTER 6,00 TO 10,000 MILES. THIS WAS THE FIRST THIS INFORMATION HAD BEEN REVEALED TO ME; ELLIOTT SUGGESTED THAT HE REMOVE THE CATALYTIC CONVERTER FROM AN OLDER JAGUAR. AFTER REQUESTION CONFIRMATION OF PROBLEM WITH CATALYTIC CONVERTER, MAGGIE PHONED ME. MAGGIE CONCURRED THERE WAS AN ODOR THAT I BASICALLY HAD TO LIVE WITH IT, JAGUAR WOULD NOT REPLACE THE CATALYTIC CONVERTER. I REQUESTED JOHN ZIMMERMAN PHONE ME. AFTER 3 DAYS NO ONE HAD RETURNED CALL. I PURCHASED A NEW BMW ON 4/28/03. ON 4/29/03, MY ATTORNEY RECEIVED A LETTER FROM MAGGIE WITH THE OFFER TO EXCHANGE THE CATALYTIC CONVERTER. THE 2003 JAGUAR IS AT JAGUAR LOUISVILLE. I FEEL THE FAIR RESPONSIBLE SOLUTION IS THAT I BE RELEASED WITHOUT CHARGE FROM THE LEASE. I LEASED THIS CAR, PLUS ADDITIONAL CORPORATE CAR IN GOOD FAITH. *NLM

WHILE DRIVING AT 10MPH, THE TRANSMISSION FAILED WHICH CAUSED LOSS OF ACCELERATION ALMOST CAUSING A REAR END COLLISON. *JB *TS

NAR 04/21/2003 MR THE CONSUMERS AUTOMOBILE WAS IN A SERIES BLOCK OF VEHICLES BUILD AND SOLD WITH A DEFECTIVE CHIP. AFTER HAVING SEVERAL PROBLEMS WITH THE VEHICLE SUCH AS; THE SEAT BELT ADJUSTERS BROKEN, THE CLOCK RADIO AUDIO SYSTEM INOPERATIVE, THE BRAKES HAVING BEEN REPLACED, FAILURE OF THE TRANSMISSION INTERLOCKING WHICH CAUSES A CLICKING NOISE. AND TO DATE THE CONSUMER HAS ONLY RECEIVED ONE RECALL (R935) NOTICE. THE CONSUMER IS VERY DISSATISFIED AND FEELS THAT JAGUAR HAS FAILED TO TACKLE THE PROBLEMS AS STATED, HOPEFULLY COMPENSATION FOR THE DEFECTIVE VEHICLE WILL BE ENACTED. *CB THE DASHBOARD INSTRUMENT PANEL WAS REPLACED. THE HVAC MADE A NOISE WHEN THE DEFROSTER WAS ON *JB

THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP ON 2 OCCASIONS REGARDING THE RECALL FOR THE SLIGHT HESITATION THE VEHICLE EXPERIENCED, HOWEVER THE PROBLEM RECURRED. THERE WAS ALSO A CHRONIC INTERMITTENT PROBLEM WITH THE BRAKES, THE VEHICLE MADE A HISSING SOUND AND WAS SLOW TO STOP, WHICH CAUSED THE CONSUMER TO REAR END ANOTHER VEHICLE, THE CONSUMER WAS TOLD THE VACUUM BOOSTER PUMP WAS DEFECTIVE, AND ANOTHER MECHANIC INFORMED THE CONSUMER THE VEHICLE DID NOT HAVE A VACCINE BOOSTER PUMP AND IT WAS JUST A CHARACTERISTIC OF THE VEHICLE. MR *TS *JB

WATER ENTERED THE TRUNK WHERE THE BATTERY AND ELECTRIC BOX WERE LOCATED, WHICH CAUSED THE ELECTRIC BOX TO SHORT OUT. *JB

WHILE DRIVING AT 45 MPH DRIVERS SEAT BROKE AWAY FROM TRACK PUTTING ME INTO THE BACK SEAT CAUSING TEMPORARY LOSS OF CONTROL AND RUNNING OFF SIDE OF ROAD RIPPING FRONT SPOILER OFF CAR. WENT INTO DEALER WHO CALLED JAGUAR ABOUT PROBLEM. MFG. DECLINE TO PAY FOR REPAIRS STATING CAR OUT OF WARRANTY. *NLM

THE VEHICLE STALLED ON SEVERAL OCCASIONS, AND THE WINDSHIELD WIPERS DID NOT TURN OFF. THE SERVICE DEALER TOLD THE CONSUMER THEY NEEDED TO CLEAN AND ADJUST THE THROTTLE HOUSING, AND THE VEHICLE WAS DESIGNED TO STALL WHEN MAINTENANCE WAS NEEDED. MR SCC *JB

MY VEHICLE WILL OCCASIONALLY STALL AT HIGHWAY SPEEDS IN EXCESS OF 60 MPH AFTER ACCELERATING. *NLM

THE REAR DEFROSTER MALFUNCTIONED. THE DEALER REPAIRED A CRACKED SUBFRAME AND ALIGNED VEHICLE. *AK *JB *TS

NUMEROUS PROBLEMS WITH S TYPE R - HEADLIGHTS WILL NOT BALANCE(BLINDS ONCOMING TRAFFIC), AIR CONDITIONING FAILURE UNTIL CAR IS TURNED ON AND OFF, AFTER 5 ATTEMPTS TO CORRECT PROBLEMS THEY STILL EXIST. WE FILED A LEMON LAW AND PROCEEDING WITH ARBITRATION. *JB