JAGUAR Complaints

WHILE DRIVING 40-45 MPH VEHICLE STARTED TO SMOKE. A FEW MINUTES LATER VEHICLE CAUGHT ON FIRE IN THE FRONT END. *AK PRIOR TO THE FIRE THERE WAS SLIGHT POWER LOSS, ODOR AND WHITE SMOKE COMING FROM UNDER THE HOOD. *YH

DRIVERS SIDE SEAT FEELS LOOSE. UPON STARTING AND STOPPING, THE SEAT "ROCKS" FORWARD AND BACKWARD AND SEEMS TO FEEL UNSTURDY. I HAVE BROUGHT THIS TO THE SERVICE DEPT. ATTENTION ON MORE THAN ONE OCCASION. THEIR RESPONSE WAS, " WE'VE DONE ALL WE CAN, WE DON'T KNOW WHAT ELSE TO DO!" WHAT THEY DID DO, ( I ASSUME) IS TIGHTEN THE VARIOUS NUTS AND BOLTS THAT HOLD THE SEAT TO THE CHASSIS. THAT DID NOT FIX THE PROBLEM. I PHONED THE JAGUAR CUSTOMER COMPLAINT DEPT., AND ADVISED THEM OF THIS PROBLEM. THEY TOLD ME AN AREA REP WILL CONTACT ME. AFTER MANY CALLS, I HAVE YET TO HEAR FROM ANYBODY. PLEASE HELP ME SINCE I AM CONCERNED A LOOSE SEAT POSES A REAL HAZARD IN THE EVENT OF A CRASH.

CRUISE CONTROL FAILS ON DOWN HILLS. VEHICLE SPEEDS UP ON DOWN HILLS. ODOMETER IS INVISIBLE DURING SUN LIT DAYS.*AK

CONSUMER STATED ON 2 SEPARATE OCCASSIONS, THE ACCELERATOR PEDAL BECAME STUCK, AND THE ACCELERATOR HAD TO BE STOMPED ON IN ORDER TO DISLODGE IT, THE DEALER REPAIRED THE PROBLEM UNDER WARRANTY THE FIRST TIME, HOWEVER THE SECOND TIME CONSUMER WAS INFORMED THAT IT WAS A MAINTENANCE ITEM AND THAT IT WOULD HAVE TO BE FIXED EVERY 10,000 MILES AT THE CONSUMERS EXPENSE, CONSUMER IS REQUESTING REIMBURSMENT AND FEELS THIS PROBLEM SHOULD NOT BE CONSIDERED A MAINTENANCE ISSUE.*JB

I PURCHASED A NEW 2000 JAGUAR S-TYPE IN APRIL OF 2000. SINCE THAT TIME, I 'VE HAD RECURRING PROBLEMS WITH THE TRANSMISSION. JAGUAR REPLACED THE ORIGINAL TRANS. WITH A NEW ONE AT 8801 MILES. SINCE THAT TIME, THE TRANS HAS NOT WORKED PROPERLY. THE VEHICLE WHEN ON A MODERATE SLOPE, WILL ROLL BACK UNCONTROLLABLY WHEN THE TRANS. IS ENGAGED FROM REVERSE TO DRIVE. JAGUAR STATED AT FIRST THIS IS NORMAL UNTIL A REPRESENTATIVE FLEW OUT TO DISCLOSE THAT THERE IS A SERIOUS DESIGN FLAW WITH THE CAR. THEY WOULD LIKE FOR A STRUCTURAL ENGINEER TO LOOK AT CAR TO SEE IF HE CAN REMEDY THE PROBLEM. I'VE BEEN BACK AND FORTH TO DEALERSHIP WITHOUT ANY SUCCESS. I WOULD LIKE YOU TO CHECK ON THIS PROBLEM BEFORE SOMEONE GETS SERIOUSLY INJURED OR KILLED! ALSO, THEY WILL NOT GIVE ME A RECEIPT FOR WORK THEY DID ON CAR ON APRIL 2, 2002. SERVICE MANAGER STATED HE COULDN'T BECAUSE HE HAD TO PROTECT DEALERSHIP.

NVH ISSUE - HIGH PITCHED WHINE SIMILAR TO RUNNING A FINGER AROUND THE RIM OF A WINE GLASS. NOISE OCCURS BETWEEN 15-20MPH AND AGAIN AT 65-70MPH. PROBLEM IS KNOWN TO MANUFACTURER AND DRIVESHAFT HAS BEEN REPLACED ONCE BUT IT DID NOT HELP.*AK

DRIVESHAFT CAUSES A "HOWLING" NOISE, LIKE A WET FINGER AROUND A WINE GLASS, IN THE FIRST 5 MINUTES OF DRIVING FROM A COLD START. THE NOISE IS DEPENDENT ON AMBIENT TEMPERATURE (LESS THAN 40F) AND THE CAR MUST BE TRAVELING BETWEEN 55-65 MPH. I HAVE CONTACTED JAGUAR CUSTOMER RELATIONS, WHO DENIED KNOWLEDGE OF THE PROBLEM. MY SERVICE DEPARTMENT ALSO DENIED KNOWLEDGE, BUT OFFERED TO REPLACE THE DRIVESHAFT. I HAVE BEEN COLLECTING NAMES OF OTHERS EXPERIENCING THIS SAME PROBLEM FROM 2 INTERNET DISCUSSION GROUPS. SOME OF THESE PEOPLE HAVE HAD THEIR DRIVESHAFTS REPLACED 3-5 TIMES, WITHOUT SUCCESS. SEVERAL OWNERS HAVE BEEN TOLD THE NOISE IS CAUSED BY BEARINGS IN THE DRIVESHAFT THAT ARE OFF-CENTER. MY CONCERN IS PREMATURE FAILURE OF THE DRIVESHAFT UNDER SPEED, OR WORSE, A FIRE FROM FRICTION OF HIGH SPEED ROTATION OF THE DRIVESHAFT. THIS NOISE CANNOT BE DUPLICATED AT WILL BECAUSE OF THE DEPENDENCE ON AMBIENT TEMPERATURE.*AK

I LEASED A NEW 2000 JAGUAR S-TYPE IN APRIL OF 2000. SINCE THAT TIME , THE TRANMISSION WAS FAULTY. JAGUAR FOUND THE PROBLEM TO BE A FAULTY TRANSMISSION AND REPLACED IT. SINCE THAT TIME, I'VE EXPERIENCED NUMEROUS PROBLEMS RELATED TO THE TRANSMISSION. THE MAIN PROBLEM IS A VERY SERIOUS SAFETY ISSUE DEALING WITH THE CAR ROLLING BACK WHILE IN DRIVE. WHEN ON A MODERATE INCLINE, THE VEHICLE WILL ROLL BACK 10-15 FEET WHILE ENGAGED IN DRIVE. THE ONLY WAY TO STOP THIS ROLL IS TO EITHER GUN THE ENGINE(WHICH IS ALSO UNSAFE) OR APPLY THE BRAKE AND QUICKLY GIVE THE CAR GAS. THIS IS OCCURING ON A MODERATE INCLINE! I HAVE ADVISED JAGUAR AND THE DEALERSHIP TO NO AVAIL. THEY HAVE TRIED TO FIX THE TRANSMISSION 4 TIMES NOW AND STILL DON'T KNOW WHAT IS CAUSING THIS. THE LAST TIME I BROUGHT THE CAR IN, THE SERVICE MANAGER(MIKE BARNES) TEST DROVE IT AND THE SAME PROBLEM HAPPENED TO HIM. HE TRIED TO CORRECT THE PROBLEM AND AGAIN THEIR MECHANICS COULKD NOT DO IT. I THEN ASKED FOR A RECEIPT STATING HE AND I WERE IN THE VEHICLE WHEN IT ROLLED BACK 10 FEET BEFORE APLYING THE BRAKE AND HE WOULD NOT DO THIS FOR ME. I THEN CONTACTED THE SALES MANAGER ON CALL ON APRIL 2, 2000 @3P.M. AND HE SAID THERE WAS NO REASON WHY I COULDN'T HAVE A RECIEPT STATING THE CAR ROLLED BACK 10 FEET WITH ME AND MR. BARNES IN VEHICLE. AFTER THE SALES MANAGER QUESTIONED MR. BARNES NUMEROUS TIMES ON THE ISSUE, MR. BARNES STATED AND I QOUTE-"IT IS IN THE BEST INTEREST OF THE DEALERSHIP THAT I DON'T WRITE A RECIEPT STATING THIS". I WAS PRESENT AT THE TIME OF THIS STATEMENT AND APPALLED THAT HE WOULD RISK ME LIFE TO COVER FOR THE DEALERSHIP. IDEMANDED A RECEIPT AND STILL DID NOT RECEIVE ON STATING THE ROLL BACK,INSTEAD HE GAVE ME ONE SAYING I WAS JUST THERE AND EVERY THING CHECKED OUT TO DEALER SPECS. I SAID WHAT IS DEALER SPECS AND MR. BARNES STATED HE DID NOT KNOW. THIS IS FRAUD AND A COVER UP. I SINCE HAVE CONTACTED A LAWYER,LEMON LAW OFFICE,CENTER FOR AUTO SAFETY,BETTER BUSINESS BUREAU AND THE STATES ATTOR. *A

FRONT DRIVER'S SIDE WINDOW FELL OUT. HAS HAD IT REPAIRED 3 TIMES. ALSO, REAR VIEW WINDOW FELL WITHOUT WARNING.*AK

WHILE DRIVING AND WITHOUT WARNING TRANSMISSION WENT OUT, CAUSING VEHICLE TO BE INOPERABLE.*AK