JAGUAR Complaints

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at an undisclosed speed, the battery warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had failed to complete the final remedy, which included repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair and the buyback. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 46,000. Parts distribution disconnect.

The rear seat belts do not retract back nor do they lock in place. You either have to pull and play with them to get them to work properly or they will not work at all!

The contact owns a 2019 Jaguar I-Pace. The contact stated that upon attempting to charge the vehicle, the contact observed that the vehicle would not hold a charge above 80%. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the hybrid battery finding that it did not have the capacity to exceed a charge above 80%. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V633000 (Electrical System); but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 32,000.

error code "gear box fault" I was not able to put the vehicle in gear.The vehicle had to be towed to jaguar service, I was told needs front compartment wire harness replaced. The codes are the same as noted in the JLR technical bulletin shows it was a known problem and design error was released as service action as per TSB I was given the repair estimate of $5087, my vehicle is out of warranty and not covered. This was a known problem in the design flaw and should apply in or out of warranty. Prior to this incident about year ago, while driving battery fault light came on traction fault and while on the highway my car would not accelerate then shut down fortunately I was able to get help to get the car off the road. I see that the gear box fault is documented multicable times in the forum, so I contacted jaguar to see if they are going to take responsibility for the repair and told no. I'm very concern with this vehicle seems jaguar is aware of its many faults.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System) and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim repair; however, the recall was marked as complete. The contact stated that the manufacturer failed to complete the final remedy, which involved repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no assistance was provided. The contact had not experienced a failure.

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 24V633000 (Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the final remedy or to repurchase the vehicle. The dealer was made aware of the issue. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure.

What component or system failed, and is it available for inspection upon request? The following component failures occurred in my 2020 Jaguar F-PACE (VIN [XXX] ): Electrical System – Driver-side wiring harness short circuits near the footwell, disabling door locks/window controls. Cooling System – Bleed pipe and expansion tank coolant leaks triggering low-fluid warnings. Battery System – Energy control module failure causing recurrent low-battery alerts. Braking System – Front/rear linings worn to 3mm/2mm, below SAE J866 safety thresholds. The vehicle remains available for NHTSA inspection at your request. How was your safety or the safety of others put at risk? Electrical: Exposed wiring poses fire hazards (violating FMVSS 305), while inoperative door controls risk occupant entrapment (FMVSS 208). Brakes: Worn linings impair stopping distances (FMVSS 135), increasing collision risks. Cooling: Repeated coolant loss risks sudden engine overheating and highway breakdowns. Has the problem been reproduced or confirmed by a dealer or independent service center? Jaguar-certified technicians at authorized dealerships confirmed the electrical, cooling, and battery failures during repairs in October-November 2024. The brake wear was documented but deemed "within tolerance" despite sub-spec measurements. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Only Jaguar’s manufacturer-authorized dealers inspected the vehicle. No police, insurance, or third-party assessments occurred. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the issues were preceded by multiple warning messages, including "low battery charge" warnings related to the electrical system, a low coolant warning due to the cooling system failure, and an SOS system limited notification. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V927000 (ELECTRICAL SYSTEM). The vehicle was taken to a dealer where the interim repair was made. The contact stated that the vehicle failed to charge above 80% as intended. The manufacturer was contacted regarding a buyback, and the contact was informed that a representative from Jaguar Customer Service would be reaching out; however, the contact had not yet been contacted. The failure mileage was unknown.

I own a 2019 Jaguar I-Pace, VIN SADHD2S14K1XXXXXX, that has been subject to multiple recalls because of an ongoing fire hazard related to tl1e high voltage battery. The "traction battery fault" indicator has returned to my dashboard only one month after five battery modules were replaced by my local Jaguar dealer. I am currently able to charge my car to only 70% of its maximum and have been unable to get any helpful response from my local Jaguar dealer nor Jaguar Land Rover North America. My car has functioned nearly perfectly up until 2 days after I received notice of the first traction battery recall over one year ago. Since that time, I have had my car in the Jaguar dealership on 7 different occasions to either diagnose or make repairs related to the traction battery fault. Each of these visits is associated with several days of loss of use of my car. A single traction battery module was replaced by my dealer in April of 2024 and an additional five modules replaced in October. I have not been charged for any of these repairs, but my dealer has been far from sympathetic and each of these diagnosis and repair visits has been accompanied by warnings that I might be held financially responsible for the service. About one month after the latest battery repair, the traction battery fault indicator has returned. I have recently received another advisory that I should have my car adjusted so that it cannot charge above 70% max. As this is already the status of my car, I see no need to take the car in for this adjustment. Despite emails and phone calls to my dealer and to Jaguar Land Rover NA, I have not received any information on a way forward. Since the first recall, I have been advised not to park my car within a parking structure because of fire risk. This is impossible for me and there is no location that I can park my car for work where a fire would not pose a substantial risk to surrounding people and property. I would like Jaguar to replace my traction battery and resolve this problem once and for all. Thank y