JAGUAR Complaints

Constant coolant issues, leaks, water pump, thermostat, overheating and repairs over the past 1.5 years.

My car is a full electric Jaguar In the dashboard has a display telling me Battery default drive with caution The car was charging up to 70% of battery According to the owners handbook Do not charged in the garage About January I got a recalls on the battery I took the car to the dealership about a month latter I got my car back About a month later same thing last time was in March for the same issue and my car still sitting in the dealership

Item was recalled and supposed to be fixed by jaguar recall: 12V521000, however after it was “fixed” the same issue is occurring and the vehicle is leaking gasoline. Jaguar is stating that wither or not it was fixed correctly it has been closed and I would be responsible for repairs although the recall was not properly fixed initially!

The contact owns a 2018 Jaguar F-Pace. The contact stated that while receiving repairs on the engine, the dealer became aware of a crack on the rear differential. The vehicle was not repaired. The manufacturer was notified of the failure and declined to cover the costs for the repair. The failure mileage was approximately 126,000.

I own a 2020 Jaguar I-Pace. Last year H441 software update had been installed on my car as per NHTSA guidelines. To reach of the right car started giving me trouble. I was getting loud fan noise. A few days later I got a traction battery fault notification.Since then, the car has not been charging more than 72%. I gave the car to the dealership for service. They informed me that the H441 software had identified a battery fault within the high-voltage battery and is preventing the car from charging greater than 72%. A few days later they informed me that model number 14 in the high-voltage battery pack had a fault and needs to be replaced. As per the H441 recall, Jaguar is supposed to replace the battery free of cost. But the dealership is asking me for 6979.60 USD to replace the model. When I asked them why am being charged the amount when Jaguar is supposed to replace the pack at no cost, they informed me that my car is out of warranty. As per the customer notification letter sent from Jaguar in the past, there is no mention of battery warranty being a part of the H441 recall. Currently my car is stuck at the dealership without any response from Jaguar. Please help me with the situation.

The contact owns a 2017 Jaguar F-Pace. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the low engine coolant level warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted and notified of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 93,000.

On July 9, 2024, I contacted the Jaguar Columbia dealership in Columbia, South Carolina to schedule an appointment for the recall service. I spoke with Tabor in the service department who told me that Jamie Alexander, the dealership’s shop manager, advised him that Jaguar Columbia is not EV certified and the dealership does not have the equipment to complete the safety recall repair. On that same date, I contacted Jaguar’s Customer Relationship Center (as listed on the safety recall notice) to report the matter and ask for resolution. I was advised that there is an open case with Jaguar’s consumer affairs department that was started on July 1st. I was advised that the Customer relationship center could do nothing to help me because of the existence of this case that Jaguar has open. I have not been contacted by Jaguar regarding the status of the case and when I asked the Jaguar customer center for information to contact the Jaguar consumer affairs department, I was advised that the customer relationship center does not have any contact information for the Jaguar consumer affairs department. I would like to be contacted immediately by Jaguar regarding acceptable resolution.

The contact owns a 2018 Jaguar E-Pace. The contact stated that while the vehicle was turned off, the front hazard lights were still blinking. The contact's wife opened the driver's door and there was smoke inside the cabin of the vehicle. The contact stated that the smoke odor was coming from the cabin of the vehicle. The contact inspected the vehicle, and the battery was disconnected. The contact stated that the A/C unit, and the heated front seats failed to operate as intended. The vehicle was taken to an independent mechanic where it was diagnosed that the integrated climate control module and switch pack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 68,900.

Jaguar I-Pace was being charged, at home, using the 220v charging system. The charging unit had been in use with this vehicle for 5.5 years. On July 4, 2024 at 11:53 am, white smoke was observed coming from underneath the car. The charger was disconnected from the car. The fire department arrived and moved the car away from the house. At that time no smoke was visible and an infrared detector showed no heat. Approximately 1/2 hour later the car burst into flames, from underneath the car, just before the rear tire. The car was consumed in flames before the fire department could put the flames out.

We are experiencing what appears to be a known problem with our iPace [XXX] This issue seems to be with the parking brake actuator and it is unclear based on other reports if the actuator could malfunction and engage while the vehicle is moving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)