JAGUAR Complaints

My wife and I are drivers with 50+ years of driving experience each, with clean driving records. Recently two incidents occurred while driving my 2008 Jaguar XJ that frightened us, where we have been left with no feasible explanation. There were no messages, warning lamps, or other symptoms of the problem prior to the failure. The first incident occurred in early December, 2022, with mileage of approximately 66,500 miles. On a cold evening, after traveling 2.5 miles, I was entering my garage with the brakes applied when the engine revved up and lurched forward uncontrollably, striking a vehicle in front of me. I applied brake pressure as hard as possible, but the car would not stop. If it wasn’t for this vehicle, I would have gone through the back of the garage. The force of this incident caused damage to the vehicle that was struck, as well as front-end damage to the Jaguar, with the hood ornament flying off the car. It scared me because I know my foot was not on the gas and had no idea why the engine revved up so quickly and flew forward with such force. The second incident occurred on January 7, 2023, on a cold afternoon. My wife was driving the 2008 XJ Jaguar and I was a passenger. We were pulling out of a mall parking lot, approaching a stop light where a vehicle was at a standstill in front of us. When nearly stopped, the engine suddenly revved up and the car jolted forward with such force that even with my wife ‘standing’ on the brake, the car slammed into the vehicle in front of us. If it wasn’t for that vehicle, we would have ended up in the middle of a very busy intersection with oncoming traffic. The driver in the vehicle behind us said he heard the engine roar as the car sprung forward. I do not have a police report as this accident occurred out-of-state. Two repair shops have not been able to duplicate the situation.

The contact owns a 2019 Jaguar F-Pace. The contact stated that while driving at approximately 65 mph, the vehicle depressurized. The driver detected smoke emerging from the engine. The contact pulled over and noticed fire emerging from the engine compartment. The vehicle continued to burn down.  The battery warning light was illuminated before the failure. There were no reported crashes or injuries. The air bags did not deploy. A police report was not filed. The fire department extinguished the fire and determined the failure was due to an electrical fire. The vehicle was towed to the towing lot. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case and referred him to the dealer. The failure mileage was approximately 140, 000.

No normal braking available; unable to place car in park as normal; unable to turn car off as normal; The All Surface Progress Control (ASPC) lamp illuminated to confirm that the ASPC system is enabled however the brake warning lamp illuminates but the vehicle cannot be driven with care contrary to what the manual states, but seek qualified assistance urgently contradicts dangerous hard no braking system probably due to corrupt auxiliary battery system employed by Jaguar. Driving home near my house and into the garage the whole braking and parking system becomes difunctional was difficult to shut off car. Next day checked I-PACE system and was difficult to turn on back out. Drove down the block tested brakes. Brakes hard and secure or operable as brakes. Returned to garage slowly relying on car to stop some how with unusable brakes. Brake battery shoes 10.84 volts. Will contact dealers on Monday concerning unsafe to drive I-Pace due to jeopardized braking by system design.

The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 23V369000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that they were waiting for the software to perform the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the software was not available. The contact had not experienced a failure. VIN tool shows no open recall.

The contact owns a 2020 Jaguar I-Pace. The contact stated that while charging the battery in the garage, the vehicle started overheating with the fan activated. The contact stated that the garage became hot, and the contact disconnected the battery before causing severe damage. The contact stated that while driving, the battery decreased by 50 miles unexpectedly. The contact was able to recharge the battery and the vehicle resumed normal operation. The contact then received notification of NHTSA Campaign Number: 23V369000 (Electrical System). After reading the recall remedy, the contact was concerned that the over-the-air (OTA) update was a sufficient remedy for the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.

The contact owns a 2022 Jaguar I-Pace. The contact stated that the vehicle was taken to the dealer because the vehicle failed to charge as needed. The contact then received a recall notification of NHTSA Campaign Number: 23V369000 (Electrical System). The vehicle was towed to the dealer where the recall was completed; however, the contact stated that while charging the vehicle, the garage and the vehicle overheated. The contact stated that the vehicle was extremely hot near the high-voltage battery area. The contact was concerned that the issue could cause a fire. No warning lights were illuminated. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. No further assistance was provided. The failure mileage was approximately 27,000.

The impeller fan on the turbo was improperly balanced and caused shrapnel to travel downstream through the turbo, engine, diesel particulate filter and the exhaust system. When this happened the vehicle immediately shut down and was unable to drive. Had this happened on a highway or busy road, an accident would have been called. When the vehicle was towed to the dealership, the technician informed us that there was another model in their shop with the exact issue being repaired. The vehicle had been properly maintained with the manufacturer's service at required intervals. There was no indication that there were any issues related to this incident before it occurred. Here is a link to the service video upon diagnosis: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving alert system displays “charging system fault” without any further warning car begins to slow down and all the system alerts start flashing, windshield wipers come on and then car come to stop. Unable to put car in park or unable to shut it off.

I drove through about 12 inch water during a flash flood rain down pour. After driving about 200 feet, my steering failed. The instrument panel displayed, power steering assistance reduced. I could not turn the the steering wheel to get in the parking lot. I Google to see what the problem was and there are a lot of people complaining with the same problem. I had towed to the shop and the extended warranty I purchased said it was preexisting problem. I had just purchased the vehicle approximately 3 months prior and had never had this problem. It only messed up after running the water and that is what other owners stated. My comprehensive insurance would not cover neither. Jaquar want to charge me $6700.00 for repair, which I believe should be cover under my warranty, insurance or Jaquar itself. I contact Jaquar headquarters but having received a response.Thank you

To the best of my ability id like to explain why my car does not operate . i have taken my car to two jaguar dealership and have talked to Rocco' s European car repair shop as well and the all say that what is defective with my car is the central junction box. When I asked them all as to why this does not function they all said its a known problem with the car specifically due to "water ingress" leaking from the windshield wiper pump and on to the underside of the Central junction box and my wires are corroded and cause electrical failure as the say water and electricity are not a safe combination. with this malfunction my car no longer starts . Yes of course my car is available for inspection and it has been confirmed by both Hennessey Jaguar of Atlanta and Jaguar south Atlanta both have provided documentation as to the necessity to change the central junction box and both dealership's are not privately owned and not connected to one another yet they state the same reason as to why my car will not function. Yes my 2013 jaguar is a dangerous vehicle to drive as the car doors spontaneously opened and closed on their own the interior lights turned on and off and some other malfunctions engaged even when not engaged to do so i believe the breaking system also flashed traction control turns on even though i didn't ask it to be turned on. i am afraid that my car with water in the junction box could lead to an electrical fire as told to me by numerous mechanics Yes my car was inspected by both dealerships in Atlanta and both diagnosed the problem and being the "CJB." The symptoms initially started with my doors mysteriously locking and unlocking and then other electrical problems occurred after that. These symptoms first appeared in 2021 and there were messages that flashed on the dash message especially one that said see owners handbook i may not be sure of the wording but that's essentially the message . this is my best assessment of the problems.