JAGUAR Complaints

I was a passenger in a Waymo autonomous vehicle in Orlando, Florida, on June 19, 2026, when a potentially dangerous traffic situation occurred. The vehicle was traveling on a roadway with a speed limit of approximately 45 mph when it suddenly decelerated and continued driving at approximately 10 mph. Other vehicles on the road were traveling at normal traffic speeds, creating a significant speed differential. I was concerned that a vehicle approaching from behind could have rear-ended the Waymo vehicle due to the unexpected and substantial reduction in speed. The vehicle remained at approximately 10 mph for a period of time while surrounding traffic was moving significantly faster. There were no warning messages, alarms, or explanations provided to me before the deceleration. There was no collision, injury, or property damage, but I believe the situation created an unreasonable safety risk. I contacted Waymo support during the incident. I was informed that the vehicle had entered a "restricted zone," but I was not provided with a clear explanation of what that meant or why it required the vehicle to travel at approximately 10 mph on a roadway where traffic was moving much faster. No emergency services responded. There was no collision. However, I am reporting this incident because I believe the vehicle's behavior created a potential traffic hazard and should be reviewed from a safety perspective.

For nearly one hour, this vehicle was blocking traffic and delaying first responders from critical incident calls. Vehicle was immobile and blocking in right lane of major thoroughfare.

The contact owns a 2017 Jaguar F-Pace. The contact stated while driving 55 MPH, the low coolant warning light was illuminated. The contact pulled over to the side of the road and parked the vehicle. The message "Engine Overheating" was displayed, forcing the contact to turn off the vehicle. The contact was picked up to purchase coolant. The contact returned and added coolant to the vehicle. The vehicle was driven to the dealer, where the engine was taken apart under extended warranty coverage. The dealer diagnosed and determined that the engine needed to be replaced. The vehicle was repaired at the contact's expense. The manufacturer was notified of the failure but denied assistance. The failure mileage was approximately 38,249.

The contact owns a 2003 Jaguar S-Type. The contact stated that while refueling the vehicle at a gas station, fuel suddenly sprayed out from underneath the vehicle without warning. The contact contacted an authorized dealer and was informed that the dealer lacked the equipment and parts required to service vehicles over 15 years old. The contact was then referred to an independent mechanic specialized in foreign vehicles, to whom the dealer transmitted the vehicle information and failure details. However, the contact later received a follow-up call from the dealer, confirming the independent mechanic could not provide the necessary equipment or parts to service the vehicle. Despite the active safety hazard, the vehicle remained operational, though it emitted a strong fuel odor and left a continuous trail of leaking fuel. Upon investigation, the contact related the failure to NHTSA Campaign Number: 06E056000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall campaign. The manufacturer had not yet been notified of the component failure. The vehicle remained unrepaired. The failure mileage was approximately 75,000.

SAFETY INCIDENTS 1. Highway Limp Mode Failure — May 2026 & June 2026 While driving on the highway in summer conditions with my infant in the vehicle, the car has entered limp mode twice without warning, reducing speed to a maximum of 2mph. This left us stranded in live traffic lanes, creating immediate and serious danger to my child's life. 2. Severe Range Loss in Winter Storm — December 2025 While driving in an ice storm with my infant in the vehicle, I briefly stopped to purchase windshield de-icer. Upon restarting the vehicle, the car lost approximately 50 miles of range instantaneously, leaving us unable to safely reach home in life-threatening winter conditions.

I am writing to formally request that Jaguar Land Rover North America repurchase my 2020 I-PACE. The vehicle has two unrepaired safety recalls for high-voltage battery thermal overload, including one for which no final remedy is yet available, and it is currently inoperable due to a recurring drive-motor fault that the servicing dealer's own technician has documented as pre-existing. I believe these issues are interrelated and originate in the vehicle's high-voltage electrical system. Confirmed recall status (per NHTSA VIN lookup): - [XXX] / NHTSA 26V-067 — Recall Incomplete. NHTSA's summary states that since installation of the protective software, field evidence shows a risk of thermal overload remains in vehicles with battery packs manufactured through the end of the 2021 model year, which includes this vehicle. - H572 / NHTSA 26V-067 — Recall Incomplete, remedy not yet available. Both recalls concern thermal overload in the high-voltage traction battery that may present as smoke or fire, with risk of occupant injury, injury to others, and property damage. Owners are advised to limit charging and park away from structures. Vehicle history and current status: - On XXX, the vehicle was towed to the dealer because it was dead and would not start. - The dealer's technician comments on RO XXX state that fault code P0A40-00 (Drive Motor "A" Position Sensor Circuit Range/Performance) "originally occurred prior to any work being performed" at 90,585 km on 31-May-2026, 15:42:35 UTC, "and keeps returning." This places the drive-motor fault at the time the vehicle arrived inoperable, before any service work, and identifies it as recurring. - The technician replaced the 12V start-up battery (which had failed testing and would not hold charge) and cleared faults. After this, the vehicle displayed a flashing "D," would not drive, and would not shift to Park. A separate code, U2109-09, was logged for TCU back-up battery failure. - Jaguar INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

I am the owner of a 2020 Jaguar I-PACE, VIN: [INSERT VIN], subject to NHTSA Recall 26V067. The interim software remedy under campaign H570 has been installed on my vehicle, capping the battery charge at 90%. I reside in a designated fire hazard zone in Santa Monica, California, in a densely populated residential area. I contacted NHTSA directly on June 5th 2027 at appx 10:20 AM and was advised that it is still not safe to park the vehicle inside or charge it indoors, even after the H570 software update has been applied. However, the Executive Liaison at Jaguar Land Rover North America's Customer Relationship Center, Judianne Di Leo, stated in writing yesterday that, following the H570 update, all parking and charging precautions are lifted and the vehicle can be operated as normal. This directly contradicts the guidance I received from NHTSA. I submitted a formal repurchase request to [XXX] under the California Song-Beverly Consumer Warranty Act. Jaguar Land Rover North America denied that request in writing, with no explanation or legal basis provided. The permanent remedy under campaign H572 remains open and under development with no committed timeline. I am filing this complaint because I believe Jaguar Land Rover North America is providing customers with safety guidance that contradicts NHTSA's own recall documentation, and because I am unable to safely comply with the parking and charging instructions in a fire hazard zone with no remedy INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The heating element on the driver’s seat burned a hole in my seat through my sweater while I was driving. Burning smell was not sure where it was coming from. I almost caused an accident trying to maneuver over off the exit to see that my seat warmer is what was causing the Burning smell almost burned me.

Subject: 2019 Jaguar XE – Recall H535 Did Not Restore Rear Camera Function I own a 2019 Jaguar XE that experienced rear-view camera failure consistent with Recall H535 regarding rear camera wiring issues. My rear camera stopped functioning before recall service, which is why I brought the vehicle to the dealer. After performing the recall repair, the dealer advised that the camera itself may have failed and may require replacement outside the recall remedy. My concern is that the recall-related condition either caused or contributed to the camera failure, and the recall remedy has not restored operation of the rear visibility system. Vehicle Information: * Year/Make/Model: 2019 Jaguar XE * Recall Number: H535 Current Condition: * Rear camera remains inoperative / camera function has not been restored after recall service. * Dealer indicated camera replacement may be needed separately. * I am requesting review of whether the recall remedy adequately addresses failures associated with this defect and whether damage caused by the recall condition is being excluded from repair coverage. Supporting documentation available: Contact Van Nuys Galpin Jaguar for details

The vehicle has experienced repeated high-voltage battery system failures consistent with the symptoms described in the current open safety recall for this model. The vehicle first displayed a “High Voltage System Fault” warning, loss of A/C cooling, and inability to charge. A dealer confirmed an HV isolation fault and documented an isolation reading of only 38 megaohms, which is far below normal and indicates a dangerous high-voltage isolation breakdown. They replaced the front inverter (EPIC), the 3-phase cable, and the high-voltage cable to the battery. Less than a year later, the same “High Voltage System Fault” warning reappeared and the vehicle again became unable to charge. The dealer stated that “the same repair performed in the front is now needed in the rear,” indicating a second HV isolation failure in another section of the high-voltage system. This suggests a systemic defect in the high-voltage battery pack or associated components, consistent with the recall involving thermal overload, internal shorts, and isolation failure. The vehicle is currently subject to an open recall instructing owners to limit charging to 90% and charge only outdoors due to fire risk. The repeated failures create a safety hazard due to potential thermal events, loss of propulsion, and inability to safely charge the vehicle. The problem has been confirmed by the dealer multiple times. Despite this, the dealer is attempting to charge for repairs that appear directly related to the recall defect, and no permanent remedy has been provided.