JAGUAR Complaints

THE MOST RECENT INCIDENT OCCURRED AS I WAS PULLING OUT OF MY GARAGE. I TURNED THE CAR ON, ROTATED THE SHIFTER TO "D" (I HAD BACKED INTO THE GARAGE), AND AS I DEPRESSED THE ACCELERATOR THE SPEED INCREASED TO A HIGHER SPEED THEN THE PRESSURE I WAS USING TO ACCELERATE. I DEPRESSED THE BRAKE AS HARD AS I COULD TO SLOW THE CAR DOWN AND WAS ABLE TO TURN THE CAR OFF IN THE PROCESS BY PRESSING THE "START" BUTTON. WHEN I RESTARTED THE CAR THE CAR DROVE NORMALLY. THIS HAPPENED ONCE BEFORE AS I WAS SLOWLY PULLING IN TO MY GARAGE. THE ACCELERATOR ENGAGED BUT I WAS ABLE TO AVOID DRIVING THROUGH MY HOUSE.

JAGUAR SENT ME A LETTER WITH A RECALL RELATED TO THE PASSANGER AIRBAD STATING "PROLONGED EXPOSURE TO COMBINED HIGH HEAT AND HUMIDITY CAN CAUSE THE AFFECTED INFLATORS TO DEGRADE -- AT VARYING RATES IN DIFFERENT CONDITIONS -- INCREASING THE RISK THAT THE FRONT PASSENGER AIRBAG MODULE INFLATOR HOUSING MAY RUPTURE AND DEPLOY ABNORMALLY IN THE EVENT OF A CRASH; POTENTIALLY RESULTING IN METAL FRAGMENTS STRIKING THE PASSENGER OR OTHER OCCUPANTS, RESULTING IN SERIOUS INJURY OR DEATH". I FEEL UNSAFE DRIVING THIS CAR NOW AND WANT TO SELL MY CAR SINCE JAGUAR HAVE NOT SCHEDULED A REPAIR YET AND CUSTOMER SERVICE DENIES TO GIVE A SPECIFIC DATE RANGE. I AM SCARED TO DRIVE THIS CAR SINCE IT IS A MAJOR SAFETY HAZARD AND WOULD LIKE JAGUAR TO EITHER FIX THIS ISSUE NOW, OR GIVE ME A FIXED DATE AND GIVE ME A REFUND ON THE CAR. I CANNOT EVEN SELL THIS CAR SINCE IT IS ILLEGAL TO SELL THIS CAR WITH THIS RECALL AND DEALERS WOULD NOT BUY IT FROM ME. AFTER MULTIPLE CONVERSATIONS WITH JAGUAR CUSTOMER SERVICE JAGUAR COULD PROVIDE NO SOLUTION TO THIS PROBLEM AND JUST ASKED ME TO KEEP WAITING.

"TAKATA RECALL" CALLED THE DEALER SEVERAL TIMES AND NO REASONABLE TIME EXEPCTED TO REPAIR THE PROBLEM.

THE REAR TAILPIPES PROTRUDE BEYOND THE REAR BUMPER COVER WHICH CAUSES BURNS WHEN LOADING/UNLOADING CARGO FROM THE REAR COMPARTMENT. THERE IS A TENDENCY TO LEAN AGAINST THE REAR COVER WHEN LOADING/UNLOADING CARGO THUS COMING INTO CONTACT WITH THE TAILPIPES. VEHICLE WAS STATIONARY, PARKED AND RECENTLY TUNED OFF.

TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT A FUEL ODOR EMITTED FROM THE VEHICLE AFTER IT WAS PARKED. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE FUEL WAS LEAKING FROM THE REAR OF THE VEHICLE NEAR THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THAT THE EXHAUST AND FUEL TANK NEEDED TO BE LOWERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V817000 (FUEL SYSTEM, GASOLINE) AND 12V521000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 69,000.

TAKATA RECALL. RECEIVED NOTIFICATION THAT AIRBAG IS DEFECTIVE ON JULY 29 AND IT HAS NOT BEEN FIXED. I FEEL VERY UNSAFE DRIVING WITH A DEFECTIVE AIRBAG, BUT HAVE NO OTHER ALTERNATIVE.

DRIVING ON HIGHWAY AT 65 MPH, ENGINE DIES. STEERING AND BRAKES ARE LOST. AFTER A FEW MINUTES, ABLE TO START ENGINE AND MOVE OFF OF ROAD.

THIS HAPPENED FOR THE FIRST TIME ON 09/04/2016. I WAS GOING IN HIGHWAY AT 70MPH THE CAR SUDDENLY STOPPED FOR 0.5 SECOND AND TURNED ON BY ITSELF. ALL THE ELECTRICAL SYSTEM RESTARTED AT THAT TIME. I DID NOT TAKE IT SERIOUSLY AT THAT TIME AND IT STARTED TO COME AGAIN AND THIS TIME IT IS IN THE LOCAL ROAD WHERE I WAS GOING AT 30 MPH. THIS TIME THE CAR STOPPED AND THE STEERING IS STRUCK. I CHANGED THE CAR TO PARK MODE AND STARTED THE CAR AGAIN. THE SAME THING HAPPENED SEVERAL TIMES AFTER THAT AND THE CAR STARTED AUTOMATICALLY. I HAVE A NEW BATTERY ON THE CAR AND THE KEY FOB HAS NEW BATTERY AND THE CAR STARTED STRAIGHTWAY. I DON'T SEE ANY OTHER PROBLEMS OTHER THAN THIS. I TOOK THE TAKE TO A MECHANIC AND THEY COULD NOT DIAGNOSE THE ISSUE AND ASKED TO TAKE IT TO THE JAGUAR DEALER. I HAVE AN APPOINTMENT WITH THE DEALER TOMORROW. YESTERDAY IT HAPPENED AGAIN THE HIGHWAY AND THIS TIME THE CAR STOPPED. I MANAGED TO PULL THE CAR TO THE SIDE LANE AND STARTED THE CAR AGAIN. THIS IS VERY DANGEROUS CONDITION. HENCE I'M REPORTING THIS.

TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT THE VEHICLE WAS EMITTING A FUEL ODOR. THE CONTACT TOOK THE VEHICLE TO DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A HAIRLINE FRACTURE IN THE FUEL TANK OUTLET FLANGE, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER STATED THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM, GASOLINE), WHICH INCLUDES VEHICLE'S WITH THE SAME YEAR, MAKE, MODEL, AND 5.0L GASOLINE ENGINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT RECIEVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V373000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.