JAYCO FIFTH WHEEL Complaints

We bought our 2024 Jayco North Point 390 CKS in Jan. of 2024. We have had axle and wheel issues within 6 months of owning the RV. We contacted Jayco because we have had 5 Wheels crack on our RV, had to replace 6 tires, and recently we had to replace 2 axles. We told Jayco about this and that their product has put my family in danger multiple times, 1 time going down the road at 60 MPH and a blow out on the back of the RV. Another time, we had both wheels fly off the axles and almost flipped out vehicle. This is when we needed to new Axles not even 2 year old yet. Now 6 months later same issues with Tire, because of the AXLES having issues. I told Jayco that professional AXLE companies that have looked at my issue say, the AXLES they put on this is not the right ones. I'm not sure where to go from here. Jayco will not respond, I am out 1000's k of dollars because of their product. But they won't do nothing about it, and I have seen others on the road having the same issues. I'm getting ready to file a lawsuit again Jayco because of this, my family has been in danger multiple times because of their faulty parts and product.

The Jayco manufacturer cut structural support members (“X” supports) during assembly, allegedly to provide plumbing clearance. These modifications caused drainage problems and plumbing chafing issues. We were further advised that the rear tank itself may not require replacement, contrary to prior dealer diagnosis, but instead requires proper replumbing and structural repair including rewelding/reinforcement of the cut supports.

The contact owns a 2023 Jayco North Point Travel Trailer equipped with a Norcold refrigerator, Model Number: 2118SST, Serial Number: NR07DS0. The contact discovered a yellow fluid leaking from the outside of the trailer due to a refrigerator propane line leak. The refrigerator was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V784000 (Equipment); however, the year, make, and model of the RV were not associated with the recall. The RV manufacturer was made aware of the failure; however, the contact stated that the refrigerator manufacturer was not made aware of the failure since the manufacturer had filed for Chapter 11 bankruptcy.

GCWR for the RV is 19140 lbs. However, the axel is rated at 7,000 lbs and since there are 2 axels that capacity maxs out at 14,000 lbs. I am experiencing abnormal thread wear. I have requested that Jayco correct this but they are not responding to my email.

Jayco pinnacle 37mdqs, frame crack issues. Contacted Jayco while still under the 3-year structural warranty. Jayco stated, there was nothing they could do and sorry for the problem. Lippert frames are the issue and trailer is parked until it’s able to be fixed. Insurance won’t cover it due to being a known issue with frame mfr.

Upon completing a trip with the RV mentioned, an inspection was completed of the units suspension system where it was found to be compromised. Not knowing what compromised the suspension (leaf springs, shackles, hangars, etc), further investigation was done where the underbelly of the camper was removed. Upon gaining access to the actual RV frame, it was found to have at least two major cross members completely broken off the I-beam that runs from the front to back of the camper. Not only were there two cross members where the welds had completely broken free, but there were other metal bracings between cross members and to the I-beams that have also completely broken off. With the welds completely broken, there is no support between the two I-beams on this camper leading to major safety concern not only to those towing the fifth wheel but other motorist around the unit while on the highway. No accident has occurred but instead the frame has completely failed, including multiple cross members, other structural steel bracing and even multiple outriggers compromised due to the movement of the main 12" I-beams. This is a MAJOR safety concern that Lippert (frame manufacturer) nor Jayco (RV brand) is taking any responsibility for but should be addressed as other units sitting on similar frames could be facing the same issues due to the low quality welds and bracing.

Purchased this unit in Nov last year and had brake issues. Camping World has been good working to fix the issue but Dexter Tow Assist is not working. When other vehicle is attached to the 5th wheel, brakes dont work. Hooked my truck to a Seismic 5th wheel with Tow Assist, worked fine. Its not working on my unit and I have NO BRAKES. Components have been replaced but Dexter does not seem to be in any hurry to fix the problem. I have towed other 5th wheels without Tow Assist with no problem and again, the Seismic didnt have a problem with my brake controller.

Frame failure on my Jayco Pinnacle 36 5th wheel RV is the issue. The frame welds have cracked where the front overhangs and the pin box attaches to the truck pulling the 5th wheel thus causing outer cracking of the exterior fiberglass. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. An investigation needs to be opened into this problem as the frames need to last more than a few years on a RV that is traveling down the roads and highways at a high rate of speed which could result in the RV becoming a safety hazard causing catastrophic injuries to the public. Manufacturers must take responsibility for their defective product and be held accountable to fixing what they know was wrong at the time of manufacturing. The consumer is the fall guy for the sale of poorly designed and engineered RV's. A lemon law should be enforced for RVs that fall into this category.

The body is cracking and we are concerned that it is being caused by a frame problem. We contacted Jayco when we noticed the crack and they basically told us that sorry for the crack but you are out of warranty and we can’t help you. They are 100% aware of these issues and should be fixed at their expense regardless of warranty.

The welding job and the weak, inferior metal used to stabilize the the axels is faulty. We had an eight foot piece of iron fall off on the highway at 60mpg and nearly caused a massive pile up accident on top of damage to our 5th wheel, also making it nearly impossible to drive until we could find a metal fabricator to fix the problem, a simple weld job was not possible due to a poor, dangerous design by the manufacture of the frame. We have had the frame fixed 3 times so far until we finally found an engineer who understood the stupid design flaws and fixed it the correct way, not only is this extremely dangerous to anyone on the road, the correct fix has cost over $5,000 plus lost time, wages, emotional scares and a loss of any confidence in the safety of anything on the road today.