JAYCO FIFTH WHEEL Complaints

The VIN sticker and cargo carrying capacity sticker on my 2022 Jayco North Point 382FLRB have a major discrepancy. The VIN sticker says the Gross Vehicle Weight Rating (GVWR) is 16,995 pounds, but the yellow weight rating sticker on the outside by the VIN sticker and on the inside of the door says the GVWR is 19,995 pounds. This is a MAJOR issue, because the axles on the camper are only rated at 7400 pounds each, and if someone was to load it with 5,084 pounds, like the yellow weight rating stickers lead you to believe, it would be extremely dangerous and could result in catastrophic failure of the trailer, axles, suspension, wheels/tires, and frame. The VIN sticker, and many other online resources, say the GVWR is 16,995 pounds, which is more accurate and lines up with the axle ratings of the camper. I let my dealer know about it last year, and they confirmed that was likely wrong and said they would contact Jayco, but I have never heard any follow up.

Poor steel to aluminum welding. Fiberglass sides are cracking due to welds cracking per service advisers at RV dealerships. Jayco is aware and telling RV owners the repair is on the owners. The sides could separate and come off during transport and possibly cause damages or accidents of other vehicles. Jayco has changed engineering and procedures because of this safety issue and refuse to make corrections to bring units up to safer standards. Jayco has a repair kit but owners are to foot the bill for repairs. A repair will cost owners at a minimum of $10K starting. Its sad Jayco is more concerned with profits than public safety especially when they are aware of the issue.

The contact owns a 2019 Jayco Pinnacle. The contact stated that the frame where the pin box connects to the 5th wheel hitch was built in a way that caused damage to the side wall of the fiberglass. The side wall area began to fracture. The RV was taken to the dealer where it was confirmed that the frame nearby the pin box was built in a way that caused additional damages and was a known issue. The contact was informed that a TSB with NHTSA ID Number: 10208077 (Structure) had the same failure, however, the repair was not covered. The contact was also informed that the additional damage to the side wall was not covered. The RV had not been repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage was 12,000.

Since the beginning of ownership have heard creaking in the floors. Then noticed doors are closing harder and bolts and screws on the left hand side are coming out. Finally noticed a stress crack of about 5” at a 45 degree angle on front corner of the master bedroom slide. Took a 6 hour trip and now the crack is 2.5 ft. The dealership investigated it and found that the wall studs have broken away from the frame causing the “wall to free float” Have been told it is unsafe to travel and reading on the internet this seems to be happening more on toy haulers or heavy fifth wheels. It appears to be under-engineered and a safety hazard.

The frame failure on this Jayco Pinnacle 36 ssws 5th wheel RV is an issue across all company product lines where Grand Design is the most talked about on You Tube. Essentially, the frame welds crack and/or the frame itself cracks usually on the front overhang where the pin box attaches to the truck pulling the 5th wheel causing outer cracking of the exterior fiberglass. The frames are usually manufactured by Lippert. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. I would like to see an investigation into this problem as the frames need to last more than two years on an item that costs over $100,000. Dealers don't take responsibility, manufactures don't take responsibility nor do the extended warrantee's take responsibility. The consumer is the fall guy for the sale of poorly designed and engineered RV's. I would like to see stress testing or something similar. A lemon law would be nice. The pics added only show the tell tale signs of the flexing. My unit will be fixed in Sept 24; a 10 month wait, which tells you of the seriousness of the issue. I will up load pics after the repair shop takes the unit apart and fixes it. (The trim separates from the siding initially) It's difficult to see in the pics.

While traveling down the interstate, the right rear leaf spring broke causing the two right tires to rub and bellow black smoke. There is a Jayco recall on this, and Southaven RV claimed to have inspected it. Either Jayco is at fault for a weak recall or Southaven RV is at fault for not completing the recall properly. Both need to be investigated. 9901513 is the Jayco recall and the bulletin number is 20V-385 US

Jayco has manufactured this trailer with a 176lb hot water heater that is sitting on a rubber propane line which is sitting on a pex water line that has two metal crimps touching the propane line. The weight of the water heater causes the propane line to get crushed and the constant vibrations of a trailer moving down the road can cause the metal crimps to wear through the propane line resulting in propane leaks, fires, and other risks. I will attach a photo highlighting the concern.

The RV awning is separating at the seams on all 4 corners. If the awning continues to fall apart at the seam, it could cause the awning to fall or not roll in correctly and while traveling down the road it can become loose. It has been taken to a dealer and the confirmed it is coming apart at the seams. It has not been inspected by anyone else.

The contact owns a 2022 Jayco Eagle. The contact stated that the weld seam was loose on the awning. There were no warning lights illuminated. The vehicle was taken to the local dealer who informed the contact that the awning was properly attached. The RV was not repaired. The manufacturer was contacted but provided no additional assistance. The contact stated the failure was related to NHTSA Campaign Number: 22V571000 (Structure). The VIN was not available.

Frame cracks at axle connections. https://www.jaycoowners.com/forums/f6/broken-frame-eagle-ht-27-5rlts-97024.html