JAYCO FIFTH WHEEL Complaints

TL* THE CONTACT OWNS A 2017 JAYCO NORTHPOINT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V385000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO CAMPING WORLD (5117 US HWY 301 SOUTH HOPE MILL NC 28348; (910-729-6344) (1-888-768-0904) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNUSUAL TIRE TREAD WEAR ON THE CAMPER. THE DEALER CONFIRMED THAT THE SUSPENSION FAILURE STATED IN THE RECALL WAS THE CAUSE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

2011 JAYCO NORTH POINT FIFTHWHEEL. CONSUMER WRITES IN REGARDS TO DAMAGED UNDERBELLY COVER. *LD THE CONSUMER STATED WHILE DRIVING HE NOTICED BLACK COLORED MATERIAL COMING FROM UNDER THE VEHICLE. THE CONSUMER PULLED OVER AND NOTICED 2/3 OF THE UNDERBELLY HAD COME LOOSE AND WRAPPED AROUND 2 AXLES. THE CONSUMER CUT AWAY THE MATERIAL. WHILE DOING SO, RUINED HIS GLASSES. THE AWNING CYLINDER FELL APART WHILE BEING RETRACTED. THE FAUCET IN THE KITCHEN LEAKED AND THE FAN FAILED. THE FREEZER HAD MALFUNCTIONS. THE LEVELING SYSTEM FAILED ON MULTIPLE OCCASIONS. A TOILET VALVE FAILED CAUSING WATER TO LEAK ONTO THE FLOOR. THE VEHICLE HAD 3 TIRE BLOW OUTS AND MULTIPLE OTHER TIRE FAILURES. BOTH DEEP CYCLE BATTERIES NEEDED TO BE REPLACED. TWO WHEELS DISLODGED FROM THE VEHICLE WHILE BEING DRIVEN. THE CONSUMER CALLED STATE POLICE WHO ARRANGED FOR A TOW TRUCK. THE MANUFACTURER WAS MADE AWARE. *JS

THE REAR SPRING HANGER BRACKETS BROKE, WHICH LETS THE AXELS WOBBLE AND CAN CAUSE THE CAMPER TO LOOSE CONTROL. WE NOTICED THIS AT CAMPGROUNDS AND HAD TO HAVE THEM REPLACED WITH NEW THICKER BRACKETS. DRIVER'S SIDE WAS IN JULY PASSENGER SIDE WAS IN SEPTEMBER. ORIGINAL BRACKETS ARE 3/16" THICK METAL, REPLACEMENT BRACKETS ARE 1/4" THICK METAL. THE FAILURE IS BENDING FATIGUE AS SOME OF THE BEACH MARKS ARE OXIDIZED AND SOME ARE NOT.

TL* THE CONTACT OWNS A 2015 GMC 2500 USED FOR HAULING A 2017 JAYCO NORTHPOINT RV. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE PASSENGER'S SIDE REAR AND FRONT WHEEL ASSEMBLY FRACTURED WITHOUT WARNING. THE CONTACT MANAGED TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS NOT DAMAGED. THE TRAILER SUSTAINED A LOT OF DAMAGES TO THE FRONT, AND REAR PASSENGER'S SIDE WHEEL ASSEMBLIES. A TOWING COMPANY WAS CONTACTED AND THE TRAILER WAS TOWED TO A TOW LOT BUT WAS NOT YET DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE TECHNICIAN REPLACED 4 LEAF SPRINGS AND INSTALLED 4 NEW TIRES. APACHE VILLAGE RV CENTER (9001 DUNN RD, HAZELWOOD, MO 63042) WAS CONTACTED AND INFORMED THE CONTACT THAT THAT THERE WERE NO RECALLS ON THE TRAILER. THE CONTACT ALSO REFERENCED NHTSA CAMPAIGN NUMBER: 20V385000 (SUSPENSION) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE TRAILER WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE ON THE VEHICLE WAS APPROXIMATELY 57,000. THE FAILURE MILEAGE ON THE TRAILER WAS 17,000.

TL* THE CONTACT OWNS A 2017 JAYCO NORTHPOINT FIFTH WHEEL TRAILER. THE CONTACT STATED THAT WHILE TRAILERED AND DRIVING APPROXIMATELY 60 MPH, THE TWO PASSENGER'S SIDE WHEELS SEPARATED FROM THE TRAILER. AFTER STOPPING TO INSPECT THE TRAILER, IT WAS DISCOVERED THAT THE WHEEL LUGS SHEARED OFF ALLOWING THE WHEELS TO SEPARATE FROM THE TRAILER. THE VEHICLE WAS TOWED TO THE LOCAL SERVICE CENTER BETTCHERS US TRUCK & TRAILER SERVICE CENTER LOCATED AT 310 WILSON DR, LAKEVILLE, IN 46536 WHO REPLACED THE WHEEL HUBS. THE TRAILER WAS THEN TAKEN TO THE MANUFACTURER'S LOCATION FOR EVALUATION. THE FAILURE MILEAGE WAS 17,000.*DT*JB*DT CONSUMER STATED THERE ARE 2 ODI NUMBERS 11354924 & 11354926 REGARDING THE SAME INCIDENT. ODI 11354926 HAS NO OPEN RECALLS ON THE UNIT ALTHOUGH MANUFACTURER HAD AN OPEN RECALL. COMPLAINT WAS FILED AFTER IT WAS REPAIRED. ALTHOUGH, RECALL WAS REPLACED CONSUMER FEELS ALIGNMENT OF THE UNIT IS PUTTING MORE STRESS ON AXLES.*JB

THERE WAS A RECALL 1N OCTOBER 2019 RECALL NO. 19V-702. JAYCO WAS SUPPOSED TO FIX THE PROBLEMS BY REPLACING LEAF SPRING + A RUBBER BUMP STOP. THEY DID NOT REPLACE THE WEAK LEAF SPRINGS. AS A RESULT WE ENDED UP WITH A BROKEN SPRING ON ALONG TRIP THAT LED TO A COMPLETE FAILURE OF THE SUSPENSION SYSTEM. THIS COULD HAVE ENDED IN AN HORRIFIC TRAGEDY. WHY DID THE NOT FIX THIS? I AM HAVING IT TOWED TO A SHOP AND WILL FORWARD THE CAUSE DAMAGE FROM THE REPAIRS AND EXPLANATION + PICS WHEN THEY FINISH REPAIRING THIS.

SLIDE-OUT IN THE LIVING CONTINUES TO MALFUNCTION. THE WEIGHT ON THE SLIDE-OUT IS TO GREAT FOR THE MOTORS AND DESIGN. THE DEALER AND MANUFACTURE HAVE ADMITTED THIS BUT NEITHER PROVIDE REPAIR NOW THAT WARRANTY IS OVER. MY UNIT WAS IN REPAIR LONGER THEN I HAD IT DURING MY WARRANTY PERIOD.

TL* THE CONTACT OWNS A 2017 JAYCO NORTHPOINT. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE DRIVER'S SIDE FRONT TIRE, DRIVER'S SIDE REAR TIRE AND THE REAR PASSENGER'S SIDE TIRE SIMULTANEOUSLY EXPERIENCED BLOWOUTS. DUE TO THE FAILURE, THE CONTACT INITIALLY LOST CONTROL OF THE VEHICLE BUT WAS ABLE TO SAFELY PULL THE RV OVER TO THE SIDE OF THE ROADWAY. ROADSIDE ASSISTANCE WAS CALLED OUT AND REPLACED THE DRIVER'S SIDE FRONT AND REAR TIRES. THE CONTACT REPLACED THE PASSENGER'S SIDE REAR TIRE ON HIS OWN. THE CONTACT SUBSEQUENTLY RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V385000 (SUSPENSION) WHICH HE LINKED TO HIS TIRE FAILURE. THE CONTACT STATED THAT HE EXPERIENCED TIRE FAILURES ON ALL FOUR TIRES PRIOR TO RECEIVING THE RECALL NOTIFICATION. THE CONTACT NOTIFIED THE MANUFACTURER ONCE HE RECEIVED THE RECALL NOTIFICATION AND WAS PROVIDED A LIST OF DEALERS TO CALL FOR ASSISTANCE. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE, NORTH CHARLESTON, SC 29406), THE TRAIL CENTER (5728 DORCHESTER RD, NORTH CHARLESTON, SC 29418), MILES RV CENTER (6056 ASHEVILLE HWY, HENDERSONVILLE, NC 28791) AND WAS INFORMED THAT THE DEALER WAS NOT IN POSSESSION OF THE EQUIPMENT NEEDED TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS GIVEN A CALLBACK AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 3,827.

I NOTICED A CRACK IN MY TRAILER RIM. IT HAS 2 SPIKES THAT ARE CRACKED COMPLETELY THROUGH. I THEN INSPECTED MY OTHER 3 TIRES AND FOUND 3 OTHER SPIKES ON ANOTHER TIRE. I IMMEDIATELY PUT ON A SPARE AND DROVE TO A TIRE SHOP TO GET ANOTHER TRAILER WHEEL. THE MANUFACTURER OF THE WHEEL IS HISPEC. THEY ARE LOCATED IN INDIANA NEAR THE RV MANUFACTURERS. THIS IS A HUGE SAFETY ISSUE AND THANKFULLY THE WHEELS DIDN'T COME APART WHILE TRAVELING DOWN THE INTERSTATE WITH MY FAMILY OF 4.*DT*JB*DT*JB

TL* THE CONTACT OWNS A 2019 FORD F-350 WHICH WAS USED TO HAUL A 2015 JAYCO PINNACLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V091000 (SUSPENSION) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BISH'S RV OF CHEYENNE (6102 US HIGHWAY 30, CHEYENNE, WY 82001, (307) 634-8457) WHERE IT WAS CONFIRMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.