JAYCO TRAVEL TRAILER Complaints

The contact owns a 2024 Jay Flight 284 BHS RV. The contact stated that while inspecting the roof, the contact became aware that the wood bands had detached from the roof. A dealer was contacted. The RV was not taken to a dealer where it diagnosed and determined that the structure of the roof was damaged, and that the wood bands needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was unknown.

The contact owns a 2024 Eagle RV 26REC Trailer. The contact stated that while driving 65 MPH, there was a clicking and creaking sound while towing the RV. A dealer was contacted. The RV was taken to the dealer to be diagnosed; however, the contact was informed that the RV was operating as intended. The contact stated that two days after retrieving the RV from the dealer, the RV was then towed to an independent mechanic to be diagnosed. The contact was informed that the wheel bearings were loose, the rear axle shackles were upside down, the breakaway system had failed on the cable for the RV, the leaf springs were showing signs of flattening, the spring hangers were misaligned, the springs eye bushing were not operating as designed, there was no indication that there was grease on the suspension, the shackles and hardware were inoperable, and the equalizer bushings were inoperable. The RV was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,500.

The contact owns a 2021 Jayco Octane 255 RV. The contact stated that the carriage bolt was protruding through the front frame. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and advised that the failure was a nail pop, and the claim was denied. The failure mileage was approximately 200.

The rear bunk end door on this 2017 Jayco Jay Feather X17Z hybrid travel trailer does not fully latch or lock while traveling at highway speeds due to a known widespread manufacturing defect. Jayco factory installed canvas retainer strips with no pre-drilled holes and no washers causing the plastic retainer strip to crack and fail. This caused the entire rear bunk end frame to shift out of alignment making it impossible for the door latch to fully engage while towing at highway speeds. This is a documented defect affecting hundreds of identical units. Jayco was already replacing these under warranty proving they knew about the defect. Jayco subsequently redesigned the attachment system eliminating screws through plastic entirely — part numbers 0858182 and 0858183 — proving the original design was inadequate and dangerous. The bunk door not fully latching at highway speed poses a direct safety hazard to other drivers on the road.

The contact owns a 2020 Jayco Travel Trailer White Hawk. The contact stated that while hauling the trailer, the rear end started wobbling and became unstable. There was an abnormal creaking sound coming from the RV while reversing. The vehicle was taken to the local service center, and it was determined that the rear spring holder had separated from the frame causing the rear axle to wobble. The contact stated that the RV was previously rewelded because of the cracks in the front passenger’s side axle. The contact was informed that the failure was caused by improper welding during the manufacturing process. The contact stated that the failure had recently occurred on the front driver’s side axle. The RV was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2023 Jayco White Hawk RV. The contact stated that while the RV was parked, the driver’s side frameless glass window suddenly shattered without impact. The RV was taken to the dealer; however, the dealer was unable to provide a specific cause for the failure. The RV was not repaired. The manufacturer was notified of the failure, and the contact was advised to contact the window manufacturer for assistance. The failure mileage was 8,000.

On [XXX], my wife and I were driving northbound on [XXX] in Georgia, pulling our Jayco Feather Micro 166FBS travel trailer. It was early afternoon on a sunny day with moderately heavy traffic; we were traveling in the outside lane at approximately 65 mph. We were approximately 40 miles south of the South Carolina border when a car, then a semi, in quick order, waved us over. We did not feel or hear anything amiss on the trailer. We pulled over as quickly as possible and saw that panels of the undercarriage of the travel trailer were dragging on the ground. Further examination revealed that the built-in 50 gallon fresh water tank was missing and the plumbing and electrical lines to the rig were severed. After failing to obtain road service after several hours, I crawled under the trailer and tied up what loose ends were available so I could cautiously drive to a Campers World Service Center in Ridgeland, SC, 46 miles distant. The trailer has been under repair since that time and the estimate is that it will be complete by mid-August with a repair bill of approximately $3000. I am a retired structural engineer, registered in the Commonwealth of Pennsylvania. My quick examination of the failure is that while the 2(?) flat steel straps appeared sufficient, they were only attached to the frame of the trailer by 2 self-tapping screws per strap (one strap was dropped on [XXX] and the other was only held by one loose screw, dragging under the trailer). Multiple thru bolt attachments should have been required with lock washers and/or lock nuts in order to insure a vibration resistant assembly. Further compounding the inadequacy of the design is that the entire underbody of the trailer is insulated and covered by coroplast (corrugated plastic) preventing inspection of the structural integrity without a major strip down of the trailer. This trailer was purchased new in late August 2022 and came with a 3 year structural warranty which Jayco has refused to honor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION

Bought the trailer brand new. One of the leaf springs completely snapped and broke while driving on a smooth road. Trailer was not overloaded. Leaf springs were replaced twice by warranty with the same parts and the springs were flat and W shaped each time. The are supposed to be U shaped. The part they are installing on the trailers are not sufficient and going to cause death or injury. Photo included is the 2nd replacement right after install. Empty of water and leaf springs were already failing!

This RV was equipped from the factory with an axle on which was a sticker stating that the axle had a "D35 Capacity" of 3500 lbs. The RV also has a sticker stating that the GVWR is 4200 lbs and the "weight of this recreational vehicle trailer as completed at the factory with full propane cylinder(s) and full generator fuel if applicable is 1624 kg OR (3582 Lbs.)" To my understanding, this means that the "curb weight" of the RV exceeds that of the axle capacity. The GVWR of the RV also exceeds that of the axle capacity. While towing the RV, I noticed the wheels were exhibiting a slight "excessive camber". Upon further inspection, I observed the axle to be bent. I believe it is a reasonable conclusion that the axle was bent because it was undersized for the RV. I was able to safely tow the RV to a trailer repair shop where I had the damaged suspension (axle and springs) replaced with a heavier duty suspension capable of carrying more than the GVWR weight of 4200 lbs.

The entry door on my Jayco 264BH has become extremely difficult to open and close because the bottom of the door is rubbing against or making contact with the frame. This makes it nearly impossible for children to enter or exit the RV safely. In addition, closing the door from inside the RV is very difficult, which poses a significant safety risk—especially in emergency situations where quick exit may be necessary. This defect could prevent occupants, including children, from exiting the vehicle quickly and safely.