2017 JEEP CHEROKEE Complaints

PTU has failed. Recal needs to include 2017 limited models. Driving while came on. Didn't know exactly if I was going to get home, out me at rush for an accident. Light it on dash, SVC 4x4.

I've owned this vehicle for about four years now. The car has been good up until JUST after my warranty expired and now I have a "Service 4WD" light on now. This light will come on most times when I'm driving. Sometimes not right away. But when it does light up it will say lit for the remainder of the drive. I belong to an online jeep group and I'm seeing a lot of the same issue. This light will come on most of the time. Any way I really hope you can help. Thank you.

It has been 10 months since the recall was sent out. There is still not a solution. My vehicle seems to be increasingly getting worse.

rear diff. tries to lock up while driving in auto mode and should not on dry pavement. grinding noise until you slow down enough to engage with a bang. this is a known problem with jeep, the internet has several complaints about this problem, our jeep only has 75k miles on it and others reported with only 40k. I've been told rear diff. needs to be replaced at 4k$

The contact owns a 2017 Jeep Cherokee. The contact stated that when the vehicle was started, the message “Service Shifter” was displayed. Additionally, while attempting to start the vehicle, the vehicle hesitated to start, but the vehicle started after the third attempt. The vehicle was taken to a dealer, where it was diagnosed, and determined that the gear shifter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 127,849.

My car is jerking when driven and enabling the park brake while driving. There is a recall on other similar models. I purchased this vehicle brand new and within the same year, had the engine replaced by the manufacturer due to mechanical issues. Please assist in getting this PTU fixed not at my expense. The dealership is telling me $3k but I feel this should be covered due to other recalls and the fact that this motor was replaced shortly after purchasing the car.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and attempting to make a turn, there was a loud grinding sound coming from the vehicle. No warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the drivetrain control module and power transfer unit had failed and needed to be replaced. The mechanic also informed the contact that the VIN was included in NHTSA Campaign Number: 25V011000 (Power Train); however, the part to complete the recall repair was not yet available. The mechanic referred the contact to the dealer for assistance. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the parts to do the recall repair were not yet available. The contact stated that three dealers were contacted; however, the contact was informed that parts were not yet available. The contact stated that the vehicle was unsafe to drive, and the vehicle had been parked since the recall notification was received in February 2025. The manufacturer was made aware of the failure, and a case was filed. The contact had not experienced a failure.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at undisclosed speeds, the vehicle jerked and stalled while stopped at a traffic light. No warning light was illuminated. After several attempts the vehicle restarted; however, the vehicle drove in LIMP Mode. The vehicle was taken to the dealer but no cause for the failure was found. The contact stated that fifteen days before the failure, the vehicle had been repaired under Customer Satisfaction Notification: W84 for excessive oil consumption. The Powertrain Control Module (PCM) was reprogrammed. The contact stated that the dealer did not add the quart of oil as instructed as part of the remedy. Most recently, the contact noticed that the vehicle was consuming an excessive amount of oil. The vehicle remained at the dealer unrepaired. The manufacturer was notified of the failure and advised the contact that a representative would be reaching out; however, the contact had not yet received a call back. The failure mileage was approximately 67,000.

Engine cooler failed again 1 month out of 1 year warranty. Causes coolant to leak everywhere and engine oil. Happens due to colder outside temperatures and warming of the engine.