2017 JEEP CHEROKEE Complaints

CRITICAL VEHICLE SYSTEM SAFETY & TELEMATICS FAILURES: 1.ELECTRICAL & ELICTRICAL DEFECTS: The vehicle's primary infotainment and factory navigation display module suffers a total software and hardware failure. module suffers a total software and hardware failure. While operating on public roadway, including [XXX] entering [XXX], the tracking telemetry completely losses spatial orientation. mapping the vehicle floating deep in blue water (Shenango River Lake), dropping road names, and issuing false audible "entering restricted area" alarms furthermore, the screen suffers a total hardware lock that prevents it from engaging automatic night-dimming code, creating a blinding cabin glare that severely obscures forward visibility during night-driving hours ( I must shut screen off). Certified factory diagnostics at [XXX] confirmed the unit is frozen on an obsolete version (version 10) that cannot be updated per manufacturer parameters due to legacy 3G lines. 2. BODY & COSMETIC DEFECTS: Extensive, undisclosed road paint slurry/overspray is baked into the wheel wells and lower molding, masking structural trim deterioration. A certified inspection by Tri-City Collision verified that a full body restoration is required-including the total replacement of factory fender flares ,splash shields, and lower texture bumpers-totaling $2,742.75 3.BRAKES & SUSPENSION DEFECTS: Delivered from stagging hub ([XXX]) with pre-existing severe front-end mechanical and safety failures, independent certified mechanic at Marstellar Auto had to immediately replace both front rotors and right-front strut assembly to eliminate a dangerous highway driving wobble to restore basic steering stability replaced worn rear rotors as well SUMMARY: the vehicle was marketed as clearly "passing" items 67,87,113, and 116 on dealers active checklist Investigation open with PA AG ([XXX]) AND pa dept. OF state ( [XXX]_[XXX]) I took delivery 7/1/2026 and called Carvana with hours INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

I was stopped at a red light and once the light turned green my vehicle made a grinding noise and would not go faster than about 15 miles per hour. I pulled through the intersection and over to the side of the road and put my hazard lights on and put the vehicle in park but it wanted to roll while in park so i put the parking brake on. There was no warning lights or messages or other symptoms prior to this failure. I managed to get the vehicle checked at a corner shop and was told the PTU recall is the issue and that it failed and to tow it to the dealership. I towed it to Luther Brookdale Jeep and Dodge in Brooklyn Park, MN and they claim to not know how to fix or even diagnose the problem and are not being forthcoming with any information.

I’m trying to get my car fixed the diagnostic result was that I need a new transfer case as a right now the the waiting time for that part is 8 months and over 700 on backup orders the more I dig in to this part it seems that is an issue with this model, probably should have been a recall on this. Please help me out to see if jeep can help with this problem Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's mother owns a 2017 Jeep Cherokee. While the owner was driving at an undisclosed speed, the vehicle vibrated, and the vehicle was shaking erratically. The “Service 4WD” message was displayed. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to exceed 30 MPH. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that parts were ordered for the repair. The contact was scheduled a new appointment; however, parts were still not available. The owner received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, parts were unavailable. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 89,117.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There was an abnormal sound coming from the vehicle and the contact pulled over to the side of the road. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who discovered that the skid plate was cracked, and after further inspection, the contact was informed about the PTU recall and referred the contact to the dealer for assistance. The vehicle was taken to the local dealer for NHTSA Campaign Number: 25V011000 (Power Train). The vehicle had not been diagnosed or repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 204,000.

The contact owns 2017 Jeep Cherokee. The contact stated that while driving at 70 MPH the vehicle lost automotive power, and the transmission shifted into a lower gear. No warning lights were illuminated, however a message appeared on the instrument panel "Service Shifter". The contact veered off onto the side of the road in order to restart the vehicle. The contact continued to drive the vehicle when shortly after the failure reoccurred. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that no failure was found. The contact referenced NHTSA Campaign Number: 25V011000 (POWER TRAIN) as probable cause for the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,801.

The vehicle unprompted shifted into 4wd and lost all propulsion. Revved high, but didn’t move. There is a recall that outlines the exact issues I experienced, but my VIN is not covered for a free fix. The recall is NHTSA Recall Campain 25V-011 (jeep campaing 01C) I have a child and the fact that my car broke down with her in it is terrifying. I purchased 4 new tires because I was told it was the tread on the tires was uneven. That wasn’t it. Took it to a transmission shop and they couldn’t find the issues please we really need help with this and it is not right that it isn’t covered. We purchase this vehicle only last year.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal whining sound coming from the vehicle. Additionally, the “Service 4-WD” warning light was illuminated. The vehicle was taken to the dealer, and it was determined that the PTU was failing. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall with a similar description; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The contact stated that the failure had occurred while traveling out of state. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,952.

I dropped off my Jeep at Chris Crain Jeep Hot Springs AR on 7/15/26 due to a recall. At the time I dropped the vehicle off, the 4 wheel drive system was working properly and I had no warning lights on the dash. I always kept the 4 wheel drive in AUTO mode. They called on 7/16/2026 and said they completed the PTU update. I took possession of the Jeep but before I left Cris Crain parking lot I started getting a SERVICE 4 WHEEL DRIVE and noticed the 4WD selector was in SNOW mode. I immediately returned the Jeep to service. They cleared the error and I left again. Within 2 miles the SERVICE 4 WHEEL DRIVE light came on and the selector shifted back to SNOW mode. The selector will no longer work and it is stuck in Snow mode. I immediately returned to their service and left the Jeep. They refuse to fix the problem and the Jeep is undrivable

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed, and the vehicle shut off unexpectedly. The contact pulled over to the right side of the road, turned off, restarted the vehicle, and the vehicle operated as intended. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The contact associated the failure with NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 144,131.