2019 JEEP CHEROKEE Complaints

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the FWD warning light illuminated sporadically and then disappeared. The vehicle was taken to an independent mechanic, who diagnosed that something in the transmission had failed and needed to be repaired or replaced. The mechanic notified the contact of a possible recall associated with the failure. The contact believes the failure is related to NHTSA Campaign Number: 25V011000 (Power Train). The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 40 MPH, the 4WD drive light illuminated. There was oil leaking. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed that the PTO had failed. The vehicle was not repaired due to the part being backordered. The manufacturer was contacted, who confirmed there was no recall coverage and referred to the NHTSA hotline. The failure mileage was approximately 103,231. Car Shield declined the repairs due to Carfax's previous report indicating the failure had already been addressed.

Service four-wheel-drive warning light comes on – intermittently and randomly car still drives but vibrates just a little started at 36,000 miles and continues at 39,000 miles.

I was on a highway in the Middle Lane to accelerate, and after that the car started to lose power and acceleration and the engine started to make noise and I saw smoke behind me. It was only at this point that an engine light came on and then it went off and did not return. It was a safety hazard and dangerous because it lost power on a highway And there were cars around me doing 60 to 80 mph and I had to navigate and then quickly to exit. I exited the highway and pulled off as soon as it was safe, Although I had very little power to do so., The car was towed to a mechanic who said there was a cylinder 1 scoring and cracking of piston. The car was towed to a Jeep dealership who told me it just needed a cylinder pack and it was only $1,000. They kept the car for a week and didn't answer calls until we went over there. The service manager told us we did in fact need a new engine. This is where I bought the car and I still owe $6,000 on it and now I'm looking at a $8,000 job. I have contacted Stellaris and opened a case on April 23rd.

while driving ,the vehicle just shuts off while in motion, then dashboard lights come and message says if you want to start vehicle step on brake and push button , but once I push the button it struggles to start. Mechanic ran a diagnostic test and said its the power train control module that is under a recall on other jeeps but not mine.

My vehicle has an open PTU recall and when driving down the road my vehicle completely lost power was unable to drive or put vehicle in park in the middle of a turn which resulted in on coming traffic coming towards my vehicle. There were no injuries thankfully. My car was towed to the Jeep dealership in Anchorage, AK to have the PTU recall done as that was the suspected reasoning of the failure. After weeks of back and forth I was told the transmission was damaged and needed replaced and the PTU recall was not able to be done due to the recall instructions. I was quoted 8-12 thousand dollars in repairs which was unrealistic to me. I then had vehicle towed to an auto body shop that could replace the transmission for a lesser price. Once at the auto shop they discovered there was a complete PTU failure which caused the transmission damage and told me to take it back to the dealership for repairs to be covered under the recall. The dealership submitted the information and I was denied the recall and repairs. The dealership informed me I would have to pay for a new transmission out of pocket. However once I had the new transmission testing the PTU recall could damage and that I also need to pay out of pocket for the PTU. This has been extremely frustrating and given the pictures and evidence submitted for PTU failure causing the transmission failure and still being denied I find it absolutely appropriate to submit a claim

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "Service 4WD" was displayed, immediately followed by the message "4WD System Unavailable". The vehicle was taken to the dealer, where a diagnostic test was performed, and the contact was informed that the Power Transfer Unit(PTU) was inoperable and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

Have the seat installed using the lever lock system which chicco states is a lock off system and the seatbelt does not need to be locked off. After a few days the install becomes completely loose. I am also able to pull the top part of the seatbelt towards the buckle while it is installed

I received a safety recall for the PTU unit on my 2019 jeep cherokee, the service 4x4 system light was on. I took it to the dealership where they said they cleared the recall but the light was still on and the 4x4 system still did not work. They told me they did what they were supposed to…period. Now when i look up for recalls nothing comes up, but they light is still on and the system doesn’t work. I just received a letter from FCA US that states the warranty has been extended to “unlimited years/unlimited miles from the date of completion of Safety Recall 01C “. I called again about the extended warranty and now i am told that because the recall was cleared there is no warranty, i don’t understand because the PTU system does not work yet there is an unlimited warranty on it that they say is no good ????

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the RPM was unexpectedly elevated. There was no warning light illuminated. The contact was able to pull over to the side of the road; however, the vehicle failed to restart. The vehicle was towed from the scene. After the failure, the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and it was determined that the pistons and valves had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 86,000.