2015 JEEP CHEROKEE Complaints

I HAVE A 2015 JEEP CHEROKEE WITH 25K MILES ON IT. THE TRANSMISSION WILL COME OUT OF GEAR WHILE DRIVING, USUALLY THIS HAPPENS WHILE DRIVING AROUND TOWN ON SECONDARY ROADS. THE TRANSMISSION WILL NOT RE-ENGAGE UNTIL I STOP THE VEHICLE AND MAKE MULTIPLE ATTEMPTS. USUALLY IT WILL BEGIN WITH THE RADIO ACTING UP, THEN GEAR SHIFT LIGHTS AND DASHBOARD WARNING LIGHTS WILL START FLASHING. I HAVE A DETAILED VIDEO IF INTERESTED. COULD NOT ATTACH FILE. *BF UPDATED 9/12/18*JB

TRANSMISSION HAS FAILED 3 TIMES IN THE LAST 2 MONTHS. ONCE IT FINALLY ENABLED ME TO PUT IT IN DRIVE IT WOULD NOT SHIFT GEARS RIGHT. THE HIGHEST IT WOULD GO IS 3RD OUT OF 9. IT JERKS FORWARD ON ALL GEAR CHANGES. THE SERVICE TRANSMISSION WARNING KEEPS FLASHING. PRIOR TO THIS THE AUTO START /STOP FEATURE FAILED TO FUNCTION. THE LOCAL JEEP DEALER HAS TRIED TO REPAIR THIS 3 TIMES FOR US. WE ARE THE 2ND OWNER. THE FIRST OWNER HAD THE SAME ISSUES. THE ORIGINAL OWNER HAD THE TRANSMISSION REPLACED. WE WERE NEVER TOLD OF THE LEMON "BUY BACK" WHEN WE BOUGHT THE CAR.

TRANSMISSION SKIPS AND LURCHES FORWARD DIFFERENTLY THAN EXPECTED. SHIFTS VERY HARD AT TIMES WITH A AUDIBLE CLUCK UNDER THE CAR.

***SERVICE SHIFTER****THE SERVICE SHIFTER LIGHT CONTINUES TO COME ON. I'VE TAKEN THE CAR IN FOR UPDATES 3X IN THE PAST MONTH. DURING THE TIME THE LIGHT IS ON, I FEEL THE CAR ACCELERATING ON ITS OWN WHEN DRIVING AND REEVING WHEN STOPPED. THE CONTINUING UPDATES ARE COSTLY NOW THAT THE VEHICLE IS OUT OF FACTORY WARRANTY.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 7 MPH, THE VEHICLE SURGED FORWARD INDEPENDENTLY. IN ADDITION, THE VEHICLE HESITATED TO ACCELERATE ON MORE THAN ONE OCCASION. THE CONTACT STATED THAT THE VEHICLE DOWNSHIFTED HARD FROM SECOND TO THIRD GEAR AND THE RPMS INCREASED RAPIDLY. CHARLIE'S DODGE CHRYSLER JEEP RAM IN MAUMEE, OHIO WAS MADE AWARE OF THE FAILURE AND PROVIDED THE FOLLOWING SERIES OF REPAIRS: THE WATER PUMP WAS REPLACED, BOTH FRONT AXLES WERE REPLACED, THE TRANSMISSION SOFTWARE WAS UPGRADED, THE VALVE BODY WAS REPLACED, AND THE FRONT PASSENGER SIDE CV JOINT WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 32656386. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

MY CAR HAS BEEN STALLING ON THE FIRST DRIVE OF THE MORNING FOR 4 DAYS. STARTS UP AND IT'S FINE AFTER THAT. YESTERDAY WHILE VIDEOING IT TO SHOW A DEALER, I HEARD A DING. SAW NOTHING ON THE PANEL. REVIEWED THE VIDEO, AND I CAN ONLY SPECULATE IT SAID OIL PRESSURE LOW. IT LASTED LESS THAN HALF A SECOND AND DISAPPEARED. I CHECKED MY OIL AND FOUND IT TO BE BARELY REGISTERING ON THE STICK. IT TOOK 2 1/2 QUARTS TO FILL IT. MY OIL CHANGE STICKER STATES I'M 1200 MILES AWAY FROM THE 4000 MARK THE DEALER PUTS ON IT. I WAS TOLD TODAY BY A JEEP DEALER, THAT THE 2.4 ENGINE IN THE CHEROKEE WILL USE A QUART OF OIL EVERY 750-1000 MILES IF OVER 50,000 MILES. I HAVE 56,580 MILES. THE PROBLEM IS WHEN OIL IS LOW, THE CAR WILL STALL TO PREVENT DAMAGE AS A SAFETY FEATURE. UNFORTUNATELY THIS HAS CAUSED ME TO HAVE TO COAST ACROSS A BUSY TWO LANE ROAD WHILE MAKING A TURN, SO I COULD HAVE BEEN HIT. IT THEN TAKES 2-3 TIME TO CRANK IT OVER TO RESTART IT. THIS WAS NOT DISCLOSED TO ME WHEN I PURCHASED THE CAR WITH 40,009 MILES ON IT. THE DEALERS SAY THIS IS PERFECTLY NORMAL FOR THIS ENGINE TO BURN OIL. I DON'T BELIEVE ANY MANURACTURER SHOULD SELL VEHICLES THAT "BURN" OIL AT A QUART PER 1000 MILES. I BOUGHT A NEWER CAR FOR LESS MAINTENANCE. NOW I HAVE TO ADD OIL ONCE A MONTH TO MY CAR. NOT TO MENTION THAT IF A DUMMY LIGHT OR MESSAGE COMES ON REGARDING SOMETHING SUBSTANTIAL TO SHUT YOUR CAR OFF, WHY DOES THE MESSAGE ONLY FLASH SO YOU CAN'T EVEN READ IT? I HAD TO WATCH THE VIDEO TO SEE POSSIBLY WHAT IT SAID. I AM UNABLE TO SEND THE VIDEO FROM MY PHONE BECAUSE IT IS TOO LARGE. I'M TRYING TO GET IT TO SYNC SO I CAN SEND IT. THIS IS THE FLASH OF THE WARNING MESSAGE, NOT AN ACTUAL STALL.

EXTREMELY ROUGH SHIFTING FOR THE FIRST 3 OR 4 GEARS. SHUTTERING BETWEEN GEARS IF I SLOW DOWN AND SPEED BACK UP IN TRAFFIC. IF I COME TO A COMPLETE STOP AND BEGIN TO ACCELERATE THE FIRST GEAR IS A VERY HARD JERK. ITS GETTING SEEMINGLY WORSE THE LONGER I DRIVE IT AND ITS BECOMING VERY DANGEROUS TO DRIVE IN TRAFFIC. I PURCHASED THE VEHICLE IN FEBRUARY 2017 AND HAD IT LOOKED AT IN MARCH OF 2017. OVERLAND PARK JEEP DEALERSHIP DID A "SOFTWARE UPDATE" AND SENT ME ON MY WAY. THIS WAS NO HELP. I'VE CALLED MULTIPLE TIMES AND THEY SAY THERE'S NO ISSUES OR UPDATES AVAILABLE. TOOK IT IN AGAIN IN SEPTEMBER 2017 AND ANOTHER "SOFTWARE UPDATE" WAS DONE. STILL NO CHANGE. ITS THERE NOW AND THEY ARE TELLING ME THAT THEY'VE BEEN DRIVING IT FOR 3 DAYS AND ITS "NOT ACTING UP" . SO I ASKED WHAT I SHOULD DO WHEN I PICK IT UP AND ITS STILL HAPPENING. THEY SAID "I GUESS BRING IT BACK". ITS SO UNSAFE AND IT SEEMS LIKE THEY THINK I HAVE NOTHING BETTER TO DO THAN BRING THE CAR IN AND RENT A CAR.

FOR THE LAST TWO WEEKS, MY 2015 JEEP CHEROKEE HAS BEEN AT AN AUTO BODY SHOP TO REPAIR DAMAGE MADE FROM A BREAK IN. I HAVE NOT DRIVEN MY CAR SINCE SEPTEMBER 22ND. THIS MORNING, AFTER FINALIZING THE PAPERWORK WITH THE REPAIR FACILITY AND PAYING A DEDUCTIBLE, I WAS ABLE TO FINALLY DRIVE MY JEEP AGAIN. PULLED OUT OF THE BODY SHOP'S PARKING LOT, ONTO A CITY STREET, DROVE NOT EVEN A QUARTER OF A MILE AND MAYBE A MINUTE OR SO INTO THE DRIVE AND THE DASHBOARD ICON OF THE BATTERY ILLUMINATED, THE NOTIFICATION SOUND PLAYED, AND THE CAR SLOWED TO A STOP AGAIN. ALSO, THE NOTIFICATION CENTER DISPLAYED "SHIFT TO PARK". LUCKILY THIS TIME I STOPPED AT A RED LIGHT. I SHIFTED INTO PARK, PLACED MY HAZARD LIGHTS ON, AND WAVED THE CARS THAT WERE BEHIND ME TO DRIVE AROUND. MADE THE ATTEMPT TO RESTART TWICE WITH NO SUCH LUCK. THE THIRD ATTEMPT SAW THE CAR TURN BACK ON SUCCESSFULLY. THE REPAIR FACILITY THAT I LEFT IS THANKFULLY A FEW MILES AWAY FROM THE DEALERSHIP IN WHICH I LEASE THE CHEROKEE. I DROVE IMMEDIATELY TO THE DEALER, PLACED THE CAR IN FRONT OF THE SERVICE DEPARTMENT, AND WALKED IN TO DISCUSS THE PROBLEM WITH THE SERVICE DEPARTMENT. AFTER TALKING WITH ONE MEMBER OF THE SERVICE DEPARTMENT, HE STATED THAT HE WOULD TRY TO SQUEEZE THE CHEROKEE IN FOR SOME TESTING BUT COULDN'T GUARANTEE IT BECAUSE THERE WERE MANY CARS SCHEDULED FOR SERVICE AND ONLY ONE PERSON AVAILABLE TO POSSIBLY LOOK AT MY CAR. FINALLY, AFTER A FEW HOURS IN THE CUSTOMER WAITING AREA, I WAS TOLD THAT THE JEEP WAS LOW ON OIL. AND THAT THE CHEROKEE ALONG WITH THE CHRYSLER 200, AND ANOTHER CAR THAT I CANNOT REMEMBER AT THE MOMENT ARE DESIGNED TO STALL WHEN THE AMOUNT OF OIL BECOMES LOW. THE SERVICE DEPARTMENT EMPLOYEE SAID THAT THIS WAS A "EUROPEAN DESIGN SAFETY FEATURE" FOR THE CAR. I KEPT THE CHEROKEE AT THE DEALERSHIP FOR THEM TO CONTINUE TO INVESTIGATE THIS PROBLEM ON THIS UPCOMING MONDAY THE 10TH OF OCTOBER.

MY JEEP CHEROKEE HAS THE 9 SPEED TRANSMISSION. I WENT TO START THE CAR IT TOOK SEVERAL TIMES TO START WHEN IT DID THE CAR DROPPED HARD INTO GEAR AND ALL OF THE SERVICE TRANS LIGHTS CAME ON AND IT WAS VERY DIFFICULT TO GET HOME AS THE CAR WAS HAVING A VERY HARD TIME GETTING INTO GEAR AND STAYED IN 2 WHEEL DRIVE MODE. I HAD THE CAR TOWED TO THE DEALERSHIP AND THEY TOLD ME MY DRIVE TRAN WARRANTY COVERED THE COST AND I JUST NEEDED A SOFTWARE UPDATE. FOUR DAYS LATER I WAS DRIVING WITH MY HUSBAND AND 8 MONTH OLD BABY AND WHILE STOPPED AT A STOP SIGN THE CAR DIED AND AGAIN TOOK SEVERAL TIMES TO RESTART, ALL TRANS LIGHTS CAME ON AND COULD NOT GET INTO GEAR, WE HAD TO DRIVE SLOWLY HOME WITH OUR HAZARDS ON AND NEARLY GOT INTO AN ACCIDENT WHEN TRYING TO MERGE INTO TRAFFIC WHEN IT KEPT SLIPPING OUT OF GEAR.

RE-OCCURING PROBLEMS WITH THE TRANSMISSION. SLOW START IN FIRST, HANGS UP IN SECOND, ROUGH SHIFT INTO THIRD. HAVE ACTUALLY HEARD A 'CLUNK' NOICE WHILE DOWNSHIFTING. HAVE GONE TO THE DEALER 6 TIMES FOR DIAGNOSTICS AND UPDATES, BUT PROBLEMS PERSIST.