2015 JEEP CHEROKEE Complaints

RADIO/ SCREEN DISPLAY GOES BLACK INTERMITTENTLY. HAPPENS WHILE DRIVING OR BACKING UP. CANT USE SCREEN TO SEE WHAT'S BEHIND YOU. NOT TO MENTION YOU LOSE CLIMATE CONTROL AND EVERYTHING ELSE YOUR SCREEN DISPLAYS. DEALERSHIP IS REPLACING THESE UNITS WITH REMANUFACTURED RADIOS (UNITS)

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT END SHOOK VIOLENTLY, THE STEERING WHEEL WENT BACK AND FORTH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER STRAUB CHRYSLER DODGE JEEP RAM LOCATED AT 1502 WHEELING AVE, GLEN DALE, WV 26038; (888) 449-5231 WHERE THE DEALER STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 877-426-5337 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL UNDER THE VIN AND THAT THE CONTACT WOULD HAVE TO PAY FOR THE CHARGES AND A CASE NUMBER WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 21,000.

MY CAR HESITATES WHEN GOING FROM A SLOW SPEED TO ACCELERATING. BY THE TIME THE ENGINE "CATCHES UP", THE CAR LUNGES FORWARD AND THE RPMS GO ALL THE WAY UP. TO PASSENGERS, IT FEELS LIKE I DON'T KNOW HOW TO GRADUALLY ACCELERATE OR SHIFT. (MY CAR IS AN AUTOMATIC.) ALSO, THE MORE DANGEROUS ISSUE WHICH HAS PUT ME IN SEVERAL CLOSE CALLS TO GETTING HIT BY ONCOMING TRAFFIC, MY CAR WILL NOT MOVE WHEN I ACCELERATE FROM A STOP. (THIS IS UNRELATED TO MY AUTO SHUT OFF). THESE ISSUES HAPPEN RANDOMLY. WHEN I LET OFF THE BRAKE AND HIT THE GAS, IT SLOWLY ROLLS FORWARD (INTO ONCOMING TRAFFIC) AND THEN HESITATES FOR 3-5 SECONDS NOT MOVING. IT IS A SCARY FEELING SITTING IN THE MIDDLE OF THE ROAD WITH TRAFFIC COMING AT YOU AND YOU CAN'T DO ANYTHING BUT PUSH HARDER ON THE PEDAL AND HOPE THAT IT KICKS IN. I MENTIONED THIS TO THE DEALERSHIP AND THEY SAID THIS WAS NORMAL ON ALL NEW CARS BECAUSE THE COMPUTERS NEED TIME TO PROCESS.

WHEN I WAS LOOKING AT VEHICLES, THE PRIMARY ITEMS I WANTED IN THE NEW VEHICLE WAS A SIX CYLINDER ENGINE SO THAT WE WOULD HAVE THE PICK-UP NEEDED FOR EXTENSIVE HIGHWAY DRIVING. THE ISSUES EXISTED SINCE IT WAS NEW BUT I HAVE ACTUALLY BECOME CONCERNED FOR MY SAFETY IN THIS VEHICLE; WE ONLY DRIVE IT WHEN WE ABSOLUTELY HAVE TO (IE. BOTH OF US IN THE HOUSEHOLD HAVE TO GO TO WORK). THE ENGINE IS THE 6 CYLINDER WITH THE 9 SPEED TRANSMISSION. THIS ENGINE HAS INTERMITTENT ISSUES WHERE THE VEHICLE HESITATES, LURCHES, AND JUMPS. SOMETIMES WHEN ACCELERATING FROM A FULL STOP, IT HESITATES SEVERAL SECONDS, AND THEN WHEN IT DOES RESPOND THE TIRES SQUEAL AND THE VEHICLE LURCHES FORWARD FROM THE TRANSMISSION NOT ENGAGING AS IT SHOULD. SOMETIMES IT IS A MILDER RESPONSE WHERE IT IS JUST A HESITATION DUE TO DELAYED SHIFTING. MORE RECENTLY, NOW THE ENGINE IS NOT DOWNSHIFTING AND THE ENGINE REVS AND DOESN'T WANT TO DOWNSHIFT. I NO LONGER FEEL SAFE DRIVING THIS BECAUSE IT IS SO ERRATIC AND I CONSTANTLY WONDER WHAT IT IS GOING TO DO NEXT. EVERY TIME WE TAKE IT TO THE JEEP DEALER, THEY UPDATE THE COMPUTER AND SEND US ON OUR WAY. THE SOFTWARE UPDATES DO NOT HELP. WE HAVE ASKED THEM TO DRIVE IT AND THEY HAVE TOLD ME THEY DON'T EXPERIENCE ANYTHING WRONG. IT WASN'T UNTIL WE WENT TO WRITE THIS LETTER THAT WE REALIZED THAT THE SERVICE ORDERS DON'T RECORD THE FACT THAT WE HAVE ASKED THE JEEP DEALER TO LOOK AT THIS ISSUE EVERY TIME IT HAS BEEN IN THE SHOP WITH THEM. WHICH INDICATES TO US THAT JEEP IS TRYING TO HIDE FROM THIS ISSUE. THE AMAZING THING IS THAT IF YOU GO ONLINE AND START RESEARCHING ISSUES WITH THE JEEP ENGINE THAT HAS THE 9 SPEED TRANSMISSION, THOUSANDS OF PEOPLE ARE HAVING THE SAME PROBLEMS AS WE ARE HAVING. THE SAD THING IS JEEP CONTINUES TO MAKE THE ENGINE WITH THE 9 SPEED TRANSMISSION AND THE ISSUES DON'T SEEM TO BE FIXED. TO ME THAT IS BLATANT DISREGARD FOR THE CONSUMER.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 65 MPH, THE CHECK TRANSMISSION AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED AND THE VEHICLE DECELERATED TO 45 MPH. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (METRO JEEP LOCATED AT 650C MEMORIAL DR CHICOPEE, MA 01020 877-220-8331) WHERE IT WAS DIAGNOSED THAT AN UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 32118538. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 25,240.

BLUE OX BX1136 VERSION 0 BASEPLATES WERE USED ON THIS CAR TO PULL IT BEHIND A MOTORHOME. THE BASEPLATE DESIGN PLACED EXCESSIVE STRESS ON THE JEEP'S ALUMINUM FRAME COMPONENTS THAT RESULTED IN THEIR WELDS TO FATIGUE, CRACK AND FAIL AND INCREASED THE PROBABILITY THAT THE JEEP COULD DETACH DURING TOWING. A DETACHED CAR IS A SIGNIFICANT HAZZARD TO VEHICLES AND PEOPLE. BLUE OX HAS SINCE REVISED THE DESIGN OF THE BASEPLATES TO REDUCE THE STRESS APPLIED TO THE ALUMINUM FRAME COMPONENTS, BUT DID NOT NOTIFY ME OF THE DESIGN REVISION. I ONLY LEARNED OF THE REVISION AFTER MY FRAME COMPONENTS HAD FAILED AND I WAS AT SIGNIFICANT RISK OF LOSING THE CAR DURING TOWING. IN ADDITION, I HAVE INSPECTED ONE OTHER CHEROKEE USING THE SAME DESIGN BASEPLATES AND FOUND THAT THEIR ALUMINUM FRAME COMPONENTS HAVE FAILED SIMILAR TO MINE. I BELIEVE THAT BLUE OX NEEDS TO IMMEDIATELY NOTIFY ALL OWNERS OF THE BX1136 ORIGINAL DESIGN BASEPLATES AND ISSUE A RECALL.

AT 17,000 MILES, I STARTED HAVING ISSUES WITH MY CHEROKEE. THE FIRST TIME THE ENGINE OF THE VEHICLE STALLED ON ME, I WAS ON MY WAY TO WORK. I POWERED OFF THE ENGINE AND IT SUCCESSFULLY RESTARTED AFTER ONE ATTEMPT. I BROUGHT IT TO MY DEALERSHIP LATER THAT DAY TO FIND OUT I WAS "OUT OF OIL", THIS WAS ROUGHLY 2500 MILES INTO MY MOST RECENT OIL CHANGE (WHICH IS PROJECTED FOR 5000 MILES). I WAS DISAPPOINTED, DUE TO THE VEHICLE BEING A YEAR OLD. THE DEALERSHIP ADDED SOME OIL AND I WAS ON MY WAY. SHORTLY AFTER, I STARTED NOTICING THE ENGINE WOULD REV TO HIGH RPM'S WHEN THE VEHICLE WAS STATIONARY, THE RPM'S WOULD INCREASE DRASTICALLY WHEN BREAKING, THE VEHICLE WOULD JUMP BETWEEN GEARS 1-3, MAKING INCREASING YOUR SPEED EXTREMELY DIFFICULT AS YOU NEVER KNEW WHEN THE VEHICLE WOULD ACTUALLY TAKE OFF. MY DEALERSHIP WAS "UNABLE TO DUPLICATE " THIS ISSUE, AND I WAS SENT ON MY WAY. FAST FORWARD 9 MONTHS, AND MY VEHICLE DIES ON ME AS I AM LEAVING WORK. HOWEVER, THIS TIME, IT TOOK MULTIPLE ATTEMPTS TO RESTART THE VEHICLE. I WAS FINALLY ABLE TO START IT BY PUTTING MY FOOT ON THE GAS, AND ANY TIME I TOOK MY FOOT OFF OF THE GAS, THE ENGINE WOULD STALL. I DROVE WITH TWO FEET TO THE DEALERSHIP THAT DAY, AND FOUND OUT ONCE AGAIN I WAS "OUT OF OIL". THE DEALERSHIP RECOMMENDED AN "OIL CONSUMPTION TEST", WHICH MEANS BRINGING YOUR VEHICLE TO THE DEALERSHIP AT VARIOUS MILE MARKERS (500,1000, 2000, 2000). AT THIS TIME, THEY WOULD CHECK THE OIL LEVELS AND REFILL ANY LOST OIL. THROUGH THIS, I FOUND OUT MY VEHICLE WAS "BURNING THROUGH" 1 QUART OF OIL EVERY 666.67 MILES. CHRYSLER GUIDELINES SAY A VEHICLE OF MY SPECIFICATIONS SHOULD USE 1 QUART IN 2000 MILES. THIS VEHICLE IS A BEAUTIFUL DEATH TRAP ON WHEELS, AND SUCH A DISAPPOINTMENT TO JEEP LOVERS EVERYWHERE. STAY AWAY.

ALL OF MY PROBLEMS STARTED AUGUST 30, 2016 IN NATIONAL CITY CALIFORNIA. I WENT OUT AND STARTED MY CAR FOR A TRIP BACK TO YUMA, AS I PUT IT IN TO DRIVE I GOT THREE LOUD NOISES LIKE THE CAR HAD BEEN HIT WITH A SLEDGEHAMMER, I ALSO HAD A LOSS OF POWER. I HAD IT TOWED INTO ????? CHRYSLER WITH TRANSMISSION PROBLEMS. THREE DAYS LATER THEY TOLD ME I HAD A BAD ONE-YEAR OLD BATTERY. BY THE TIME I GOT OUT OF THERE IT COST ME OVER $500. THE BATTERY DID NOT SOLVE THE PROBLEM. I DID NOT HAVE THE NOISE ANYMORE BUT I HAD SHIFTING PROBLEMS. (36294 MILES) MY FIRST TIME IN THE SHOP AT ?????? WAS OCTOBER 11, 2016. FOLLOWED BY FIVE MORE TIMES. AS OF NOW IT HAS BEEN IN THE SHOP 19 DAYS FOR TRANSMISSION PROBLEMS. NOT MAKING ANY PROGRESS. LAST TIME IN I TOOK THE DRIVE WITH THE TRANSMISSION TECH. I FELT A LITTLE INSULTED. I BROUGHT HIM UP TO DATE OF WHAT HAS BEEN HAPPENING IN THE PAST. I TOLD HIM THE PROBLEM WE ARE HAVING NOW IS LOSS OF POWER AND HARD SHIFTING TAKING OFF FROM STOP LIGHTS AND STOP SIGNS. I TOLD HIM I DID NOT HAVE ANY PROBLEMS AT HIGHWAY SPEEDS. THE TEST DRIVE CONSISTED OF A HIGH-SPEED RUN DOWN 32ND ST. I POINTED OUT TO HIM A COUPLE OF HARD SHIFT HIS REPLY WAS THIS IS NORMAL FOR A NINE-SPEED TRANSMISSION. I HAVE TALKED TO A LOT OF PEOPLE THAT HAVE NINE SPEEDS AND I TOTALLY GOT TO DISAGREE THAT THAT IS NORMAL.

WHIE DRIVING I NOTICED SHIFTING WAS PRONOUNCED. TOOK JEEP FOR SERVICING. TRANSMISSION LIGHT CAME ON AT SERVICE STATION , THEY ORDERED ME A RENTAL CAR AND HAD MY CAR FOR 5 DAYS. SAID THEY PUT TRANSMISSION MODULE ON, ONE WEEK LATER I WAS IN A PARKING LOT I PUT MY CAR IN REVERSE AND HEARD LOUD CLUNK, SERVICE TRANSMISSION LIGHT CAME ON AND STAYED ON. I TOOK IT BACK TO SERVICE PROVIDERS AND IT IS STILL THERE.I HAVE A RENTAL CAR AGAIN

WHILE DRIVING FROM A COLD START, THE CAR WOULD SUDDENLY STALL AND A MESSAGE WOULD POP-UP INDICATING "SHIFT TO P AND SELECT DESIRED GEAR" ALONG WITH THE BATTERY LIGHT INDICATOR. THE CAR WOULD THEN NEED TO BE SHIFTED INTO PARK AND ATTEMPT TO RESTART, WHICH WOULD TAKE AT LEAST 2 RESTARTS BEFORE THE CAR WOULD START. THIS OCCURRED WHILE DRIVING, FIRST ON A SUBURBAN STREET AND THEN ON THE HIGHWAY.